It is the RA library and samples of the frame drum percussion which features quite a bit in my new work. I only wish VSL would come out with samples for these more exotic percussions. I do realize it takes time for VSL to get libraries out because they do it properly.
The fact that there is a problem with the sample set is forgiving but what is not is that they don't respond to support requests. When this problem was raised I had back and forth emails from, what seemed like, offshore support. They kept telling me to reinstall, restart and, for the most part, blaming me for the problem. It wasn't until the engineer came on board and looked at the problem and found it that they told me they were working on it. That was many months ago and I've based a big part of my music, which has taken over six months to write, on this sample set. If I have to get another sample set then this will take a lot more work on my part. But I guess I thought I was buying quality because my first sample set purchase was VSL and I mistakenly thought that EastWest would be of a similar quality both of product and service.
I have little choice now but to take more formal action against them. Companies should not be allowed to take thousands of dollars from customers and not even respond to emails.