Hi Paul

I did just reply to Andreas' post in my own thread via an email to support. I hope that will suffice but let me know if not and I will create that support file.

Thanks,

Mark

Hi Andreas

Many thanks for getting back to me. I'll reply properly by email as I think this is more of a support issue than a forum topic.

I just tried rolling back to the oldest available version, 7.1.1263 and I’m getting the same error so I might as well go back to 7.1.1426.

So do you think the problem might be that the combination of iLok and VEPro might not work properly under Windows 7? I’ll upgrade to W. 10 or 11 if needs be but I have stayed on 7 because it was all working fine up till now. Also, my Mac being a bit old can only run up to High Sierra and I’m a bit concerned that it won’t communicate well with the latest Windows for the purposes of running my master/slave setup.

Edit: I re-installed the latest VEPro version. I can create, save and re-load a new project containing a couple of Play instances but I still cannot load any old projects, including my template. This is disastrous. 

Thanks for your reply Andreas. Yes I am aware that Windows 7 is no longer supported. However everything was working perfectly up until last night when I migrated to iLok. Now every project or saved instance I try to load brings the same error. I even tried updating eLicenser to the latest version as someone suggested in another thread but that didn’t work for me, though it did for a couple of people. As I am not the only person who has experienced this problem I assume it is not necessarily to do with Windows 7, though of course it might be. I’m going to try and roll back to a much earlier version of VEPro and see if that helps.

Just tried this with same problem. Didn’t work for me unfortunately. 

I just checked and it’s VEPro version 7.1.1406 that is installed on my system. That should work, right? However I am still getting the same error and cannot load any of my projects or instances. I’ll have to try an earlier version but meanwhile if anyone can shed light in this I would appreciate it as I can’t work with this version. Could the problem be that I’m still on Windows 7, though earlier versions worked fine?

Everything seems to be working with iLok now, confirmed that yesterday. Any problems likely with that? Play is on the latest version.

I have just updated all VEPro 7 related software to the latest versions, including VEPro itself, the Synchron Player and iLok Licence Support software. I had a job getting the latter to install but eventually got there by finding and installing a seemingly necessary Windows (7) update from Microsoft. Now everything seems to be working ok in that I can load Play and the Synchron Player into VEPro instances and also load and play the relevant instruments.

The only problem is whenever I try to load a previously saved project (saved under the older VEPro version and using Play 6 with Hollywood Orchestra) I get the following error: "The project you are trying to load is invalid." This happens if I try to load a server project or any previously saved instances which use Play. This means I cannot load my template or any project based on it. Nor can I load the individual instances based on that template, which I saved separately.

I hope there is a way around this because I do not want to have to re-build my entire template just because of a software update!

I would be grateful for any help in sorting this out. Thanks.  

Edit: I only just noticed the thread above asking us to roll back to the previous versions of VEPro and the Synchron player. It was late at night when I was troubleshooting this but since I updated everything from the Assistant, I presume the available versions were ok? I’m not at the computer right now but will check the installed versions.

Thanks for your reply. So this could be a Logic - VEPro 7 problem? Yes perhaps, though I've nothing to compare it to.

I am now only getting it in the winds in this current project for some reason, it can either be a flute, an oboe or a clarinet (Hollywood Orchestral Woodwinds - Play edition). All the other instruments and sections seem fine. When it's happening usually if I stop the transport and then re-start it, I get a couple of quick notes just before the continuous sustained note kicks in, whatever that means. My only workaround has been to click on Stop All Voices in Play but doing this so regularly is not really feasible. However I've simply had to keep soldiering on with the project as I have no choice really.. 

I am getting a lot of these happening in a project with the same two or three instruments, though usually only one at a time. It's happening mostly in one section of the piece if I start the transport in the middle of the offending region. Usually starting playback before the region starts does not produce the hanging notes. Other Play instruments (Hollywood Orchestra) also produce the hanging if I move the region over to them. I am using a template that I use for every piece which has all my instruments loaded into VEPro on a PC slave (Windows 7) and running Logic on the Mac. I am still using AU2, switching to AU3 for the affected instruments did nothing.

I have tested this with other Play and Logic instruments loaded directly within Logic and I do not get the hanging. So it seems to be something to do with the interplay of Play, VEPro and Logic. I am running the latest version of VEPro, downgrading to the the previous version did not resolve the issue.

I wonder if anyone could shed any light on why this is happening and hopefully how to fix it? Thanks.  

I’m also getting a lot of hanging notes with the latest VEPro version. I am on Logic 10.4.8 though as it’s the latest version I can run under High Sierra, which is the latest OS my humble Mac Mini can handle. Going to downgrade VEPro tomorrow to see if that sorts it as I cannot work at all with this happening as much as it is.

I just replaced all the patches within the E. Horn instrument and now it seems to be working again. Fingers crossed..

Thanks for your input.

I understand what you are saying but I literally upgraded VEP and then loaded a project that had worked perfectly in 6 without changing anything at all and immediately ran into this issue consistently - it wasn't even a random occurrence. The only other change was updating Play to the latest version so that may well be a factor.

Anyway, we'll have to agree to disagree that some factor in the mix between Logic and VEP 7 has caused this. Hopefully I have found a solution at least to the hung notes as outlined above but more testing is needed before I can say for sure. As to the E. Horn not working, that's a puzzle I still have to solve. 

Well as I say this never happened when using VEP 6 / Play and that was with pretty regular use whereas it's always happening now so I doubt that is pure coincidence..

However I have had some success with an artic. set that has no entries in the Output pane but both other panes the same settings as before. It looks like the way I had it set up with those Output settings was unnecessary and may well have led to the sort of behaviour you are describing. I'll experiment some more with it but hopefully I'm on the right track.

Now I have an issue where the English horn won't sound any notes at all, even though all indications are that midi is being sent and received and it is set up exactly the same as the other instruments are. Again, this is new behaviour since upgrading. I have re-started both VEPro and Logic but it's still happening. Weird.

Hi Dewdman.

I am using the standard AU2 version of the plugin and no, I'm not using the multiport templates, never have. I use a simple instance-per-instrument approach with all the articulations for any given instrument within one instance. This has always worked fine for me with VEP 6. 

Here are a few screenshots of how I have set up the Articulation set for the woodwinds. Again, this has always worked fine with VEP 6.

Art. set 1

Art. set 2

Art. set 3

I hope that gives you enough info.

Edit: You will see that I am using channel 16 for changing articulations. I have a 2nd midi controller keyboard set up for that purpose. Somehow what seems to be happening is that channel is sending (or rather receiving) some sort of note-on message - and sustaining that note - along with the articulation change. This is particular to VEP 7 for some reason.    

I finally got around to upgrading from VEPro 6 to 7. I use it on a PC slave connected to Logic  on a Mac. Now I am having an issue with notes hanging when I use articulation sets within Logic. As soon as I trigger a new articulation (via a 2nd controller keyboard set up for this), the instrument hangs on the note that is used to trigger the new articulation. I can play other notes but the one corresponding to the trigger note in the articulation set keeps sounding until I click on 'Stop all voices' within the instrument plugin. This is using Play hosting Hollywood Orchestra within VEPro. I have never had this issue with version 6. All I did was install the upgrade - I didn't change any other settings within VEPro or Logic. I did however update Play to the latest version, however as I say this has never been an issue before. 

Does anyone know what might be happening here? This is unusable in its current state so I am really stuck until I can work it out. Thanks.

Ok thanks again Paul. Yes, it is  a standard 7200 RPM HD.

Thanks for your reply Paul. Any particular issues if I run E. O. 2 from the system drive as opposed to an external usb 2 drive?

I have run out of space on the SSD in my PC slave that is for storing sample libraries. I just purchased the two latest BBO percussion libraries and need to put them somewhere. I have enough space on the 2nd internal drive of my main computer which is also used for sample storage. However the unfortunate fact that Vienna do not allow software/machine licenses means that I cannot put them there because the eLicenser key needs to be on the PC to run VEPro and the other BBO libraries etc. I am reluctant to buy a 2nd USB key which I would only use for the two BBO libraries on the Mac. Also, buying another drive seems over the top and not necessary generally at the moment.

I also have Epic Orchestra 2 installed on the PC's SSD. Although it is a good library, I won't be using it as much as the other libraries I own. I have plenty of space on the PC's system drive so I was wondering if it would be acceptable in terms of performance to move E. O. 2 there which would free up over 70 GB of space on the SSD. Would I be likely to run into performance issues if I was using it only occasionally and minimally? Thanks.

I also have a few usb-2 drives hanging around which I could put E. O. on and run it that way but I'd have the same question re. performance, not sure if that would be any better than using the system drive. The PC is quite old so it doesn't have USB-3.

Thanks for that. I'm not exactly a novice so I do have some awareness that computers need configuring! I was just hoping that there might be a simpler way to enable and disable internet connectivity in W7 without changing the settings that work so well for running VEPro. I'd rather not upset that apple cart if I can avoid it.

Anyway, I'll look into the options you have mentioned here. 

I'm hoping to persist with my Windows 7 installation after January because it works so well. I use it on a slave PC running VEPro which is networked to a Mac running Logic. I should probably keep the PC offline as much as possible for security reasons after support for Win 7 ends but I still need it to function on the home network for running my VEPro setup. Is there a way to disconnect it from the net but keep it connected to the LAN without changing the IP settings etc.? I've done some research on this but so far have not found a solution that doesn't involve making those kinds of changes.  

Ok thanks Paul. That's very clear. I'll have a closer listen to them and then decide if there's enough of a difference to warrant keeping both.

Thanks for that Paul. Yes, I do realise that the relevant folder could simply be deleted but I was wondering if there was a more 'elegant' way to uninstall the programme including library files as sometime just erasing the data leaves certain elements behind.

No problem though, I'll simply go ahead and erase the data if there is no other way. I presume I'm not losing out on anything by doing this? I mean am I right in assuming that Epic Orch. 2.0 contains all the content from the previous version so there's no need to keep both?   

Having purchased VEPro 7 in the Black Friday sale, I want to delete the original Epic Orchestra because E. O. 2.0 appears to include the same content. I don't have any other Vienna Instruments libraries so I could delete the software as well. However, the Uninstaller is not in my Vienna Instruments folder (Windows 7) so can you tell me the best way to uninstall it and the E. O. library? Thanks. 

Thanks Paul, however I was asking about how to delete the original Epic Orchestra - I do intend to keep the free BBO as you advise.

Given this is a BBO forum, I will ask the question again in the appropriate place.

Many thanks Paul. That's perfect.

One more question if I may. I also want to delete the original Epic Orchestra because E. O. 2.0 appears to include the same content. I don't have any other Vienna Instruments libraries so I could delete the software as well. However, the Uninstaller is not in the Vienna Instruments folder (Windows 7) so can you tell me the best way to uninstall it and the E. O. library? Thanks.