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1.VE Crashes on openeing with Sibelius 6/29/2017 2:40:30 PM

Dear Arnold Veeman,

we looked into this crashfile and it seems that it was caused by your iLok upon scanning Waves Morphoder. I´d suggest to contact Waves Support with that issue.

Please don´t hesitate to contact us in case that you encounter any further problems related to our software.

 

Best regards,

Maya

2.Latest VEP6 crashing whenever I close VI GUI 3/25/2017 10:14:09 AM

Dear Danilo Madonia,

thank you for the information and the log file. It is being investigated and we will get back to you as soon as possible. I created a support case for you too (case 211368).

Best regards,

Maya

3.VEP6 crash when loading channel set 8/11/2016 9:41:33 AM

Hi!

We couldn´t reproduce the problem so far and the crash file is still being analyzed. However, we did a test on this setup:

Win 8.1 x64
Cubase 8.5.20

VEPRO 6.0.15180 x64 with local server and 1 instance VSL and 1 instance NI Symphony Series

Please make sure to have the latest updates installed for Windows, Cubase and your NI Software. In case that the problem persists please send us your crash reports and please also your project file to and refer to "CASE 194 695" in the subject.

 

Best,

Maya

4.VEP6 crash when loading channel set 8/8/2016 8:35:30 AM

Hi Sirthoms,

thank you for this information. The crashes are currently being investigated. We´ll get back to you as soon as we have further information.

Best regards,

Maya

5.Preserve option 4/12/2013 8:26:44 AM

Hi Dimitris!

You can simply deactivate the "Preserve" function by pressing the corresponding button again (it appears to be white when deactivated and red when activated).

Best regards,

Maya

6.VE Pro crashing when closing Pro Tools 3/29/2013 3:06:12 PM

Hi,

to be able to help you further please give us a more detailed problem description including your setup details and crashlogs (if any) and send it to document.write( '<'+'a'+' '+'h'+'r'+'e'+'f'+'='+'"'+'&'+'#'+'1'+'0'+'9'+';'+'&'+'#'+'9'+'7'+';'+'&'+'#'+'1'+'0'+'5'+';'+'&'+'#'+'1'+'0'+'8'+';'+ '&'+'#'+'1'+'1'+'6'+';'+'&'+'#'+'1'+'1'+'1'+';'+'&'+'#'+'5'+'8'+';'+'&'+'#'+'3'+'7'+';'+'&'+'#'+'5'+'5'+';'+'&'+'#'+'5'+'1'+';'+ '&'+'#'+'3'+'7'+';'+'&'+'#'+'5'+'5'+';'+'&'+'#'+'5'+'3'+';'+'&'+'#'+'3'+'7'+';'+'&'+'#'+'5'+'5'+';'+'&'+'#'+'4'+'8'+';'+'&'+'#'+ '3'+'7'+';'+'&'+'#'+'5'+'5'+';'+'&'+'#'+'4'+'8'+';'+'&'+'#'+'3'+'7'+';'+'&'+'#'+'5'+'4'+';'+'&'+'#'+'7'+'0'+';'+'&'+'#'+'3'+'7'+ ';'+'&'+'#'+'5'+'5'+';'+'&'+'#'+'5'+'0'+';'+'&'+'#'+'3'+'7'+';'+'&'+'#'+'5'+'5'+';'+'&'+'#'+'5'+'2'+';'+'&'+'#'+'3'+'7'+';'+'&'+ '#'+'5'+'2'+';'+'&'+'#'+'4'+'8'+';'+'&'+'#'+'3'+'7'+';'+'&'+'#'+'5'+'5'+';'+'&'+'#'+'5'+'4'+';'+'&'+'#'+'3'+'7'+';'+'&'+'#'+'5'+ '5'+';'+'&'+'#'+'5'+'1'+';'+'&'+'#'+'3'+'7'+';'+'&'+'#'+'5'+'4'+';'+'&'+'#'+'6'+'7'+';'+'&'+'#'+'3'+'7'+';'+'&'+'#'+'5'+'0'+';'+ '&'+'#'+'6'+'9'+';'+'&'+'#'+'3'+'7'+';'+'&'+'#'+'5'+'4'+';'+'&'+'#'+'5'+'1'+';'+'&'+'#'+'3'+'7'+';'+'&'+'#'+'5'+'4'+';'+'&'+'#'+ '7'+'0'+';'+'&'+'#'+'3'+'7'+';'+'&'+'#'+'5'+'0'+';'+'&'+'#'+'6'+'9'+';'+'&'+'#'+'3'+'7'+';'+'&'+'#'+'5'+'4'+';'+'&'+'#'+'4'+'9'+ ';'+'&'+'#'+'3'+'7'+';'+'&'+'#'+'5'+'5'+';'+'&'+'#'+'5'+'2'+';'+'"'+'>'+'&'+'#'+'1'+'1'+'5'+';'+'&'+'#'+'1'+'1'+'7'+';'+'&'+'#'+ '1'+'1'+'2'+';'+'&'+'#'+'1'+'1'+'2'+';'+'&'+'#'+'1'+'1'+'1'+';'+'&'+'#'+'1'+'1'+'4'+';'+'&'+'#'+'1'+'1'+'6'+';'+'&'+'#'+'6'+'4'+ ';'+'&'+'#'+'1'+'1'+'8'+';'+'&'+'#'+'1'+'1'+'5'+';'+'&'+'#'+'1'+'0'+'8'+';'+'&'+'#'+'4'+'6'+';'+'&'+'#'+'9'+'9'+';'+'&'+'#'+'1'+ '1'+'1'+';'+'&'+'#'+'4'+'6'+';'+'&'+'#'+'9'+'7'+';'+'&'+'#'+'1'+'1'+'6'+';'+'<'+'/'+'a'+'>'); ">support. 

Best regards,

7.License scanning times 8/26/2010 11:07:59 AM

Dear julian,

thanks for reporting and for your nice words. As far as I understand you encoutered problems with the license scan?  Please send a problem description and screenshots of error messages to .  A console.log would be also helpful:

<Console log files>

- go to utilities and open the tool <console>
- open the system.log and save a copy of it, then open also the console.log and save a copy

The files will help us to narrow down the problem.

/Regards,

Maya

8.[SOLVED] Build 6776 causes problems with PTHD 8.0.1cs2 8/26/2010 8:57:09 AM

Okay. Thx for reporting!

/Regards,

Maya

9.[SOLVED] Build 6776 causes problems with PTHD 8.0.1cs2 8/25/2010 10:35:09 AM

Dear Philco,

we are sorry to hear about this problem. Please send your setup details and the crashlog files to our The information in the crashlog will help us to narrow down the problem.

On Mac you´ll find the crashlogs here:

"Mac HD"/Users/"Username"/Library/Logs/....

or

"Mac HD"/Library/Logs/....

Please look into the folder called "Crashreporter" too and send us the latest crashreports from there.

Best regards,

Maya

10.[SOLVED] Installed latest version of Ensemble PRO ... license disappeared 8/25/2010 10:30:45 AM

Hello Drew,

please restart your computer and when you´re on Mac, please dis/reconnect your Vienna Key and repair permissions with disk utility. Then launch eLCC – do you see the key and the licenses now?

In case that the problem persists please send your setup details and a problem description to .

Best regards,

Maya

11.Crackling in DP 7 but not in Pro Tools 8 - SOLVED 8/20/2010 10:23:56 AM

Dear DSP Bill,

please try to disable "virtual instrument pre-rendering" in DP by going to the instruments' plug-in mini menu and selecting "Always Run In Real Time". Does that help?

Best regards,

Maya

12.Dropping patches... 8/19/2010 12:34:41 PM

Dear Adam,

please make sure to have the VSL content assigned in Directory Manager (you can re-assign the content by dragging & dropping the folders to DM).

/regards,

Maya

13.Why Are Outputs Other Than Master Mono? Kontakt 4 in VE-Pro 8/17/2010 1:42:18 PM

Hi Robert,

maybe the bus is set to "mono" in Kontakt?Which version of VE PRO do you have installed?

Best,

Maya

14.VE Pro connect to slave, slow on secondary network 8/17/2010 11:22:19 AM

Hmmm, I have a similar setup and didn´t encounter problems but maybe the announcement is slower when using 2 networks. I´ll get back to you when I have some further information.

Maya

15.[SOLVED] Lib Update for Special Edition not updating 8/13/2010 10:47:45 AM

Thanks. I am glad to hear that it works now.

/Regards,

Maya

16.[SOLVED] Lib Update for Special Edition not updating 8/12/2010 11:37:06 AM

Dear emspace,

our Library Updates don´t work correctly anymore in OS 10.6.4 and we are working on an update. I´ll contact you via mail regarding a temporary solution.

Please accept our apologies for this oversight.

Best regards,

Maya

17.Vienna Ensemble in Logic 9.1 - Playback problems 8/6/2010 12:32:30 PM

Which version of VE do you have and which sequencer are you using? This sounds rather like you have wrong settings in your sequencer somewhere....

Best regards,

Maya

18.Pipe Organ error 8/6/2010 10:31:39 AM

Dear William,

between which articulations are you switching and which Version of VE do you have installed? We´d need more information to narrow down the problem.

Best regards.

Maya

19.[Resolved| VEP 'working' with slave PC but unusable clicks and latency 8/6/2010 10:29:35 AM

Dear dru_9310,

a Gigabit ethernet connection is crucial when you´re working with VE PRO a slave PC! Please check if you can play back from your slave computer( directly (locally) without problems. If yes, please check your network -> do all used computers have a gigabit networkcard? Are used switches or routers gigabit ethernet devices?

Best regards,

Maya

20.Could not load plugin (K4.1 and VePro4.0.5814) 8/5/2010 12:42:07 PM

We will try to reproduce this problem and get back to you ASAP.

Kind regards,

Maya

21.VEP still crashes Logic, when presented with too many (~22) unconnected instances. 8/3/2010 1:07:38 PM

Dear Will,

thanks for reporting. Please send your crashreport to our support: .

Best regards,

Maya

22.VSE Pro sometimes does not reconnect or reload setups when reloading cubase projects 7/8/2010 10:11:32 AM

Hi,

are you using the DHCP configuration in your network settings? When the DHCP lease times out and you turn on your slaves on the next day they get their IP addresses changed and VE PRO won´t find its instancess anymore. In this case, please use the manual configuration.

/Regards,

Maya

23.Epic Orchestra? 7/8/2010 6:39:49 AM

Hey obediafred,

please try this link and inform in case that the download doesn´t work.

/Regards,

Maya

24.Logic's bounce in place + VE Pro host automation = Glitch 7/6/2010 2:33:08 PM

You can try to turn off this setting in Logic > Preferences > Audio > General > "Sample Accurate Automation" and set also the buffer process range to "medium". In case that this doesn´t help, please send us the project.

/Regards,

Maya

25.Logic Crashes when there are more than 24 instances of VE Pro loaded 7/6/2010 2:23:55 PM

Please send the crash reports to support. We will look into it then and get back to you as soon as possible.

/Regards,

Maya

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