I know when the eLicenser was used you needed to buy a protection plan. Now that iLok is being used is there any need for a protection plan?
Thanks,
Mike

I’d like to move a few of my VSL sample libraries to a different drive. What is the correct way to do that so that they are recognized by iLok and by VI Pro?
Thanks,
Mike

The note E 4 (just above middle C) is much louder than the notes around it.  Is there a way I can alter the volume of just one note in VI Pro? I know how to create a velocity curve that effects a whole range of notes, but not just one isolated note.

Thanks,

Mike

Thanks, Bill!

I just bought 7 different instruments.  I selected them, set the directories for download and installation. The progress window looked like they were all done, but nothing has installed!  What am I missing? What do I need to do after installation? Is there an activation that is needed?

Thanks,

Mike

Glad you were amused! :-). But frankly, I find “silent key” kind of a strange term. Perhaps “silent attack” is better? It’s not the key that’s silent, it’s the result of a slow enough attack to not cause a sound. Regardless, I’m shocked and appalled that there is no way to depress a key and get no sound. Come on VSL, get on it!

Mike

Is there a way to slowly depress a key on a synchron piano and get no sound, like on a real acoustic piano? I need to play some pieces that use the sostenuto pedal, but no matter how slowly or softly I play a key, there is always sound. How do I change that?

Thanks,
Mike

Hello,

There used to be a way to download manuals for software (or instruments for that matter) so that you could use them offline or print the whole manual if you wished. I no longer see that option. Is there still a way to do this? 

Thanks,

Mike

Hi Dietz,

Do you now when three will be a fix for this?

Thanks,

Mike

 

 

I recently upgraded to MIR 3D but I cannot figure out how to add it to VE Pro.  I used to have it so MIR would automatically open when I opened VE Pro.  Has something changed?  How can I add it to instruments in VE Pro?

Thanks,

Mike

I just upgraded to MIR Pro 3D.  Do I need to uninstall the old MIR program and room packs before installing the 3D version?

Thanks,

Mike

I just listened to the VI bass trumpet (from the Brass II library) demos and there is one called “solo for bass trumpet.” In it there are glissandi and multi-phonics, but I do not see any of those effects listed in the sample content for either standard or full libraries. How were these effects achieved? Which library has those effects?
Thanks,
Mike

Hello,

I just purchased the full library for Baritone Sax and upgraded the Tenor and Alto.  They show as installed in Vienna Assistant but in iLok they have blue flags and show as not activated. When I try to activate them I get an error message saying "One or more licenses to surrender cannot be found in your account." What does that mean and how to I correct it? 

 

Someone at ILIO helped me figure this out, but I can't delete this post.

 

Mike 

Oh ja natürlich! Vielen Dank, Paul!

I finally got everything up and running!  However, I was going to try some of the free instruments in Vienna Assistant but I do not see a way of downloading them.  Instead of saying "download" it says "open shop."  The Big Bang Orchestra says "download" but all others just say "open shop." how do you download free instruments? I'm particularly interested in the Harp Glissandos.

Thanks,

mike

Hello All,

I am in the middle of converting everything to iLok...yes, it's been a total nightmare. I'm actually having a friend of mine who has already done it, help me out.  Getting help directly from VSL takes a long time. It's a shame there is no dedicated customer support that you can call and speak with. 

Anyway...I was told I can still use the old version of MIR (legacy) and do not have to but the new version (3D). I hope that's correct. Does anyone know if I still need to download and re-install MIR legacy? I don't even see MIR Legacy in Vienna Assistant, but I did find it on the VSL page. It looks like I do need to re-download and install the MIR room packs. If any of you have dealt with this already, please let me know 

Hello,

I’ve been struggling to get my libraries working since switching to ilok. I’d like to see the Vienna Assistant “tour” that played when I first opened it. Is there a way to show it again?

Thanks,
Mike

Hello,

I have used MIR for many years. After switching to ilok I’m not sure if I can use the old software or if I have to buy the new version. Does anyone here know?

Thanks,
Mike

Hi Paul,

I am downloading all "not installed" files now. The software is easy to install as they are just .exe files.  But what about the instrument file? DO I have to use the old Vienna Download Manager to install them, or is that somehow done in Vienna Assistant as well.  I'm VERY confused about why I need to re-install everything.  I get that I need to put all licenses on the iLok, but why do I need to install all the huge instrument  files again? Just downloading them takes forever. I thought that the conversion from Vienna Key to iLok was supposed to be quick and easy.  Am I doing something wrong? Do I really need to reinstall all instrument library files? I am not able to find anything on the tutorial videos that answer these questions.

Thanks,

Mike

 

Hi Paul

Sorry to be such a pain in the butt, BUT...I'm still a bit unclear about the function of Vienna Assistant vs iLok Manager.  iLok Manager says  (at the very top) "56 licenses" but the Cloud say "47 activations."  However, Vienna Assistant says I have 32 items "not installed." Why is there a discrepancy between the two? If I do  reinstall of the 32 will that finally make them available in VI Pro? Also, THIS IS VERY IMPORTANT, do I need to uninstall the existing files when I do an installation of the  "not installed" items, or will they over write? I don't want to do anything until I know the answer to that. I guess I don't understand why I need to download almost everything.  Shouldn't this have been taken care of when I converted the licenses from the VI key to iLok?

Next question: I'd like to be able to use both the iLok Cloud and the iLok physical key. How do I distinguish between the two? Once I finally get things installed how do I choose whether my VI software (VI Pro, VEP, MIR, etc.) is looking for licenses in the Cloud or on the Key?

Last stupid question (for not at least). I already own MIR but I noticed that my version is not listed on the VI Software page. I only see Vienna MIR Pro 3D. Does this mean I'll need to purchase a new version of MIR?

THANK YOU for sticking with me during this!!

Mike

 

Can anyone help me here? I converted to iLok, with a lot of frustration, but now that everything appears to be there and is activated nothing shows up when I open VI Pro (for iLok). How do I get it to recognize my libraries? I'd like to use the iLok key, NOT the iLok cloud. how do I choose which VI Pro and other software chooses?

Also, can someone tell me what the hell is "Vienna Assistant" all about? Is it a integral part of using VI software now that it has moved to iLok? I get a window that pops up saying that " in previous versions of Vienna Assistant  (v1.0.0.126 and lower), the selected VST2 folder location in the Preferences was ignored. Instead, a previously used default location was set." I have no idea what that means. What "Preferences are they talking about? How do I locate my VST2 folder?

Thanks,

Mike

Hi Paul,

I think I finally got the iLok portion working, but when I open the new VI Pro nothing shows up. How do I populate VI Pro?

Mike

Hi Paul,

I get the following error whenever I try to do what you tutorial shows me. "This license does not have any activations available." I see the licenses but I cannot get any of them to activate. When I load VI Pro it is still trying to find the licenses on the old Vienna key, but I think the conversion removed them, So I cannot even access things that way. If I could attach screen caps I could show you, But it doesn't look like I can attach anything to this post.
I'm in limbo at this point and cannot open anything. Please let me know how I can contact you or someone at VSL by email so I can send screen caps. I honestly have no idea what's going on, I'm a composer, not an IT guy! :-)
At the top of the iLok manager it say I have 56 licenses, then in the cloud area it says I have 47 activations. Maybe they are already activated?!?!?! If so I do not know how to access them. Do I need to direct VI Pro to the cloud some how? I would actually rather use them directly from my iLok key rather than the cloud (clouds go down sometimes) but I cannot figure out how to do it.
Could it be that I need to download a different version of all the software as well (e.g. VI Pro, MIR, etc.)?
Again, please let me know how I can contact someone who can ofer more infor than I am finding in the tutorials.
Thanks,
Mike





I would prefer having my licenses on a local drivelike my iLok key) instead of the cloud. Can you use both? Also when I try to activate a licenses

Hello,

I just tried to convert my licenses to my existing iLok but I cannot open any any VSL instruments.  It appeared to convert, but says it is still trying to find the elicenser!  What's wrong? How do I get VSL stuff to recognize the iLok? The new Vienna Assistant says there are 33 items uninstalled! Why would that be?  It also says "there are currently no Vienna products installed on this computer." Do I have to re-download everything? I was hoping this process would be seamless. I have to say, it is more of a nightmare than I ever anticipated.

Mike

Hi Paul,

What about the “ Special Edition Vol. 1 Percussion and More?” Is that no longer usable or available?

Thanks,
Mike