Hi, 

That's correct. The licenses are already there, but the software is still in the pipeline!

We'll get in touch with you as soon as we are ready. 

Best, 
Paul

Hi Mike, 

These features will help!

Best, 
Paul

Hello everybody, 

Sorry to hear that you are still experiencing these issues, after all the fixes that were implemented since spring. 

A few things to check: 

- Correct formatting of your SSDs: ExFat will deliver VERY bad performance!
- Did the PRELOAD SIZE in your Database Settings change with the switch?

If that doesn't change thinks: Please send us exemplary projects along with description/reproduction information and the support file you can create with a click in your Vienna Assistant!

If we can reproduce your findings, we can find out more. 

Best, 
Paul

Hi Richard, 

Sounds terrible, sorry for the troubles!

Please send your song to us, we will do our best to reproduce this on our systems.

Use the new feature in your Vienna Assistant (Create Support File), so that we'll have all information available. 

Best, 
Paul

Hi, 

Yes, that means it's activated. 

Did you install the iLok Vienna Instruments version with your Vienna Assistant?

In a nutshell: You need to download EVERYTHING you see under NOT INSTALLED in your Vienna Assistant, also the sample content for iLok.

Best, 
Paul

Hi, 

Sorry to hear about the troubles. Of course this should be a convenience feature!

This probably is connected to using AU plug-ins without using Rosetta. We're already working on a fix, which will take some more time. 

For now, you could activate Rosetta for Logic. 

Best, 
Paul

Hi faebbes, 

This should be fixed with the latest version, 1.2.174, available in your Vienna Assistant!

Best, 
Paul

Hi Joris, 

In a nutshell: You need to download and install EVERYTHING you see under NOT INSTALLED in your Vienna Assistant, also the sample content for iLok.

Best, 
Paul

Hello Joris, 

Did you update ALL your VSL software to iLok (including the free VE non-Pro)?

Best, 
Paul

Hi Lars, 

It was quite clear to me: 

• Windows 10 (64-bit only) or Windows 11 (64-bit only v5.4 and later)

Best, 
Paul

Hi LAJ, 

Should be all good, as stated on the Presonus Website. 

Best, 
Paul

Hi Richard, 

That's strange indeed.... Which versions are you using (SY Player and OS)?

Can you please send the project to , so that we can check?

Thanks, 
Paul

Hi Wernher, 

I am very much aware of that situation.

I wish I could give you more information, but I can't. 

Best, 
Paul

Hi Wernher, 

We're still working on the transition to Silicon, hope we can announce it soon, but cannot give you an ETA at this point (company policy - only announce updates and products when they are actually available). 

Here's a link to the Silicon thread, you are not the only one. 

Best,
Paul

Hi MassMover, 

"Your Price" is taking all available discounts into account. 

Tip: If you add a product to your basket, it acts as if it was already bought - a good way to check your upgrade strategies!

Best, 
Paul

Hi Elbee, 

You have 2 options: 

1) Upgrade to VE Pro 7 and work with the latest iLok software versions

2) Stay with VE Pro 6.5 and stick to eLicenser for now. 

I'd opt for the 1). You can also wait for upcoming special offers.... Black Friday is not too far away... 

Best, 
Paul

Welcome George, 

Sorry to hear about the troubles. 

Usually, we check three things (and that might be a good idea for future occasions).

1) Are the licenses activated in the cloud or on a physical key
2) Is the latest sample player installed
3) Is the sample content installed, and does the right path show up in the player (or Directory Manager)

As for the cloud session: Either you accidentally closed it or perhaps did you attempt opening it on a different system? The cloud session can only be active on one computer at a time.

If that doesn't help, please get in touch with and include some basic system information and screenshots!

Best, 
Paul

Hi, 

Bill is correct, the Vienna Assistant shows you everything you need. 

The files you find under MyVSL really only concerns eLicenser-protected products. 

Best, 
Paul

Hi gcorcella, 

Anything unusual about the path? Special Characters, maybe in the root folder of a drive?

You can always send screenshots to , so we can check with you. 

Best, 
Paul

Hi AivarasBurn,

I saw your posting too late, sorry. 

With any specific troubles, the best idea is to get in touch with directly, with as much information as possible (OS version, hardware, crash reports, screenshots). 

Hope you found a fix in the meantime. 

Best, 
Paul

Hello Florian and Steph, 

Please get in touch with , best with screenshots of the sample content location, your Vienna Assistant that shows the install location of all installed products and your Synchron Player Preferences / Database. They should all show the same location.

Ideally, add a screenshot of your iLok License Manager. 

I'm sure we can sort this out. 

Best, 
Paul

Hi Lars, 

What you hear are the remnants of the fast transitions from other notes. We were using fast note successions to extract the fast legato, and sometimes a note from a different scale might be in there. Nothing to do against this, but you can of course always stick with the normal legato for exposed passages (and, e.g., speed up the transition part with time-stretching, if necessary). 

Best, 
Paul

Hi Michael, 

Thanks for posting, but it will make more sense to send the complete crash report as a text file to , with a short description of your setup (version numbers are helpful there) and ideally also the project, so that we can try to reproduce this error.

Best, 
Paul

Hi Elbee, 

I'm afraid Win 7 is not supported anymore (by anyone, actually), and we're not testing it anymore.

You could give it a try with a demo license of VE Pro 7... 

Best, 
Paul

Hi everybody, 

We understand your position, and those last 2 years were very intense for everybody, in many ways. 

Here's the catch with ETAs in software development: High probability of disappointment for both users and developers. We have been there, and it's not a good place. 
So we decided to announce our products or essential updates only when they are ready and tested, good to go to make your world a better place.

I can tell you that it's looking good at this point, but I still can't give you an ETA.

I will post and news in this thread first!

Thanks for your understanding!

Best, 
Paul