Hi, 

You can use network connections with a higher throughput, but it will be hard to get even close to the limits of a 1 GB connections. 

Some basic calculations: One sample of audio is 4 bytes in size. So if the samplerate is 44100, for a single channel of audio, 44100*4 bytes is the size for one second of audio. 32 audio channels would thus mean 32*44100*4 = 5644800 bytes per second. So for 32 active audio outputs, VE Pro only needs up to 5-6 MB/s.

Best, 
Paul

Hello Viktor, 

For your VI Collections that you purchased as collections: No need to download the sample content again. 

For the SINGLE INSTRUMENTS: Please download the Full Library of those. Red means that the sample content is not available. 

Best, 
Paul

Welcome CJL., 

Did you check that you are triggering the keyswitches in the correct octave?
If that's the case, it might be best to ask my colleagues at Steinberg directly!

Best, 
Paul

Hi, 

Please send us some screenshot: , so we can check what's going on!

Best, 
Paul

Hi David, 

Some things are more complex than it appears, and if there is trouble for everyone out there, there's probably a good reason for it. 

Here's an explanation from our development team: 

"In most (99%) of cases, plug-ins hang the main thread, while either constructing the plug-in, or loading data. It is not possible to terminate the main thread.

In the rare case of a processing thread hang, it could be possible to terminate the processing thread and recreate it, but the state of the plug-in and its interactions with the system would be left in an unknown, possibly corrupted state.

You would not be certain about the state of the plug-in after terminating such a thread - and saving a project after a thread has been terminated may lead to corruption, or main thread hang."

Hope that helps a bit. If we figure out a solution to this system-related problematic, we will share it with the world!

Best, 
Paul

Hi, 

Saving always affects the whole state of the VE Pro Server. 

Best, 
Paul

Hi Dennis, 

I have just answered your mail to !

To reassign the sample content of your Vienna Instruments Collections, please follow these steps:

• Open the Directory Manager (find it in "Applications" (OS X) or "All Programs" (Win) => then "Vienna Instruments").
• Remove all folders - then add all sample content again by drag and drop from your Finder/Explorer.

More information about how the Directory Manager works can be found in your Vienna Instruments Manual.

Best, 
Paul

Hi Marcabru, 

Thanks for posting!

Currently, "only" the Great Rieger Organ is available with a demo license, amongst our virtual instruments. 

Please get in touch with us directly, so we can work something out:

Alternatively, if you purchase on our website, you can always test our products for 14 days. So you have a right to return your purchased products within that time-frame. 

Best,
Paul

Hi Macker, 

Thanks for your reply.

Dual-booting shouldn't be a problem.
With the cloud, your licenses will be available on the computer you are logged in (and only on this one), and if you are using the iLok key, it will be recognized on both OSs. 

Best,
Paul

Hi, 

VE Pro is "only" the host and doesn't have any influence on the loading/unloading process of hosted plug-ins. Best to talk to the sample player developers directly. 

Best, 
Paul

Hi Daniel,

What do our colleagues at Ravenscroft say? They pick the naming scheme that is displayed. 

But it's a good idea to add a way to rename parameters, and this is also on our wishlist already. 

Best,
Paul

Hi Auggybendoggy, 

On Windows, you can place your favorite default Vienna Ensemble Server Project in your startup folder.

On OS X, it’s the Login Items defined in your "Accounts", so that all samples and settings will be loaded up when you come back from your morning coffee!

Best, 

Paul

Hello Darkell, 

Indeed, Pro Tools is limited to 16 MIDI Ports. 

Best, 
Paul

Hi Ashermusic, 

You can adjust the auto-saving times in the VE Pro Preferences.  

Best, 
Paul

Hello Crescendo, 

There is an Uninstaller for all our software available on macOS.

I assume that you are working on Windows, there it is the usual Windows Uninstaller. 

Best, 
Paul

Welcome MRNT, 

I'm sure we can figure this out! Please send some screenshots that show your settings to , with a short description. Are you also working with VE Pro or directly in Reaper?

Best, 
Paul

Hi, 

I have added this request to our wish-list. For now, you can of course always change the source and destination of each slider in the Perform Tab. 

Best, 
Paul

Welcome Alexorchestra, 

The best thing to do is to close all VSL programs, go to Applications => Vienna Instruments => Library Installer and start the Library Installer.

It will ask you to locate the "package.info" file in your downloaded installation files. Once you have pointed it there, the "manual" installation process will start.

Hope that helps!

Best,
Paul

Hi Dave, 

Glad to hear that this helped!

Regarding hangs: VE Pro is "only" a host and does. not have any influence on the loading or unloading (deacllocation) process of loaded plug-ins... 

We can do our best to find out what exactly is going on, but if, e.g., a loading thread of Kontakt hangs for some reason, it is close to impossible to find out what is causing this, also because it is a dynamic process that is hard to reproduce. 

If you can send us a reliably reproducible scenario, chances are much better...  the address is !

Best, 
Paul

Hello everybody,

I hope you are all enjoying summer (and of course winter, on the other side)!!

We are working on all the necessary steps that will make your future transition to iLok as comfortable as possible, and there are a few things we can already share with you!

More details and instructions will follow when the time has come.

VIENNA PROTECTION PLAN

Starting August 1st, the Vienna Protection Plan will be reduced to a run-time of 1 year. 
New price: €30

Also, the day we’re making the iLok License Management platform available for all of our users:

• We will stop selling Vienna Protection Plans.
• We will stop selling ViennaKeys.

YOUR TRANSITION to iLOK

As soon as you have registered your iLok account with us (we will let you know when this is possible):

• Your iLok licenses will be delivered to your iLok account automatically.
• Your original eLicenser licenses will remain on your account, but cannot be transferred to any other account.

TIP: This could be a good time to register with iLok, if you don’t have an account yet. It’s FREE!

GOOD TO KNOW

- iLok offers a Zero Downtime Coverage and a Theft & Loss Coverage, please find more details here!
- All future VSL software will be available with iLok protection only.
- There will be new sample content and software versions available for you to download. An advanced Download Manager will make this a breeze.
- You will have to decide whether you’d like to work with iLok or eLicenser for each Vienna Software product. Our recommendation: Perform a complete transition of all your products right  away.
- The following products will NOT be available on iLok: Vienna Ensemble Pro 3/4/5/6, Numerical Sound FORTI/SERTI and ISP:IR (discontinued in 2014).

So the only immediate change affects the Vienna Protection Plan, but we hope that this additional information will help you prepare for the changes in your system.

IMPORTANT: You will have enough time for the transition to iLok and of course our excellent support team will be there to help with all your questions!

All the best from Vienna,

Paul

Hi David, 

Please connect your instances and everything will be ok.

That's an ancient Kontakt bug... 

Best, 
Paul

Hello Colin, 

I just checked and see that you have Solo Strings I Standard Library registered on your account already. This means that the whole content of the Full Library is already available on your harddrive and the Extended Library license will unlock the additional content. 

Does that help?

Best,
Paul

Hi Colin, 

I'm afraid that's not possible. 

Here are the details. 

Best, 
Paul

Hi alexandr,

Wow. So we got off on the wrong foot there. Herb says hello as well :-)

Of course we will see what's possible and I have talked about your requests with our developers before your many postings, mails and PMs.

I will be back with more information when I have it. Until then: Take it easy. 

Best, 
Paul

Hi Kevin, 

Seems like your custom presets didn't make it through. 

Does the Synchron Player also crash with the factory presets?

Please send as much info as possible to , so we can look into this. 

Best, 
Paul