Hi Georgy, 

Different people - different tastes 

Best, 
Paul

Hello Georgy, 

With our Synchron Library Updates, you get additional files, so those update files will still be there if you decide to install the whole library again. 

Best, 
Paul

Hi Pierre, 

Shouldn't take that long. How was the Synchron HD connected? Could it be that you were using USB 2?

Best, 
Paul

Hi James, 

You will need a physical eLicenser key to work with all our products...

Your patience will pay off! 

Best,
Paul

Hi Richard, 

mu=muted (con sordino). 

Best, 
Paul

Hi Plowman, 

Sounds like a glitch in the Search feature, we'll fix it!

Best, 
Paul

Dear VSL Community, 

Our products are being used all over the world, and we want to make sure that all our users have access to the information we are providing in our many video tutorials. 

How about helping the music community in your country to learn more about our products in their own language?
Sounds like a useful holiday project to you?

YouTube offers a great feature with their subtitles, and we have already edited many of our latest tutorials, always starting with the english version, to provide a good starting point. 

Check out this animated video for Big Bang Orchestra: Andromeda to find out how subtitles work.

Click on "Settings" and choose your language (from 7 available options), and then switch your subtitles on and off with the "CC" button. 

If you like that idea, you can contribute by adding subtitles in your language, and it's really easy.
You will even be provided with an automatic translation in your language, which will need some punctuation marks and corrections for capital letters - and a bit more attention to make it sound right.  

Check out this tutorial to find out how to do this, step by step. 

You could "practice" with the Bösendorfer Upright Introduction Video. 

Once you have sent your translation, we will quick-check and then publish it!

Give it a try, and let us know what you think! We are also on it, so this will be an interesting project!

Best,
Paul

Hello everybody, 

We just went online with our new MANUALS section, which is accessible in our top-level navigation (the second tab from the left).

This is a growing section that contains our Software Manuals, Changelogs, Instruments Manuals and Tutorials, with links for every chaoter and a lot more to come that will handling all the information we provide for you more efficient and FUN.

Let us know what you think about featurs like YouTube integration,  the fact that this section is conveniently accessible from your mobile device, the new structure and navigation... and what you are wishing for / missing!

Looking forward to your feedback!

All the best from Vienna, 

Your VSL Team

Hi Morm, 

I'm afraid there is no way to route MIDI information generated in VE Pro to a sequencer (or to another plug-in in VE Pro). 

Best, 
Paul

Hi Michael,

Sorry to hear about that accident. There are quite a few taped keys out there, I believe. 

Originally Posted by: mantrum

I have the insurance policy on my main VSL library e-licenser, without it I wouldn't be a VSL library customer), but this lead me onto the following question:

If this had been my main VSL library key, would I have been able to transfer my licences onto a new key and also move the insurance over to a new 'not-wobbly' e-licenser ? Or would I have been better off waiting for the key to break and then claim on the insurance ? To me it would make sense to allow the insured key to be substitued, as it would mean that an insurance claim would be much less likely.

1) You can always move licenses to another key, if you can still see them in your eLCC software. 

2) A VPP license behaves like any other license, you can move it anytime.

3) The VPP works once, so you'd be better off moving your licenses to another key and keep that key protected. 

Best,
Paul

Hi Gil, 

Please check your mail account, and give it a try with the license I sent!

If that doesn't work, let's tackle this via !

Best, 
Paul

Hi, 

Yes, both Solo Violin 2 and Solo Cello 2 were recorded when the Legato Trills were already available, so we skipped the pre-recorded trills. 

Best, 
Paul

Hi, 

No worries, those slots are empty by design, we have recorded no trills for Violin II, but the structure should be compatible with the other solo strings. 

Best,
Paul

Hi alanmcp, 

Please send a few screenshots that show the location and content of your VST PLug-in folders and the assignment in Cubase, so we can check: !

Shouldn't be impossible to get you up and running. 

Best,
Paul

Hi lupus3, 

The answer here is: As you like. You can control the volume with the velocity you play on the keyboard, or with Velocity Xfade (which lets you control the dynamics from pp-ff) or with Expression (CC11), or with a combination of the above. 

Here is a link to all software video tutorials, you could start with the VI video "Velocity Xfade and more"...

Best, 
Paul

Hello Gil, 

Please uninstall your current eLicenser Control Center and try with this 32 bit version of eLicenser, that should solve it until a new update is available. Let me know how that goes!

Best,
Paul 

Hi Walter, 

You need one license and key for every computer you want to run the VE Pro Server on. 

The only situation where you don't need a key on your master computer is when you only CONNECT to your networked computers. The connecting VE Pro PLUG-IN does not need a license to run. 

Best,
Paul

Hi Walter, 

You only need a ViennaKey or Steinberg Key to store your license on. 

Nothing else, the Synchron Player is included. 

Best,
Paul

Hi TylerOffice, 

Can you please send that template to , we'll have a look right away. 

Best,
Paul

Hello Evan, 

That sounds like a plug-in in VE Pro is acting up. If you can find any way to reliably reproduce this behaviour, we'll have a better idea... 

I know that's hard to pin down in a big setup. How often does that happen? Any VERY exotic plug-ins in your setup?

Best,
Paul

Hi Gil, 

That's an eLicenser error... Did you check that you are using the latest eLCC?

I'd restart the computer and give this another try. 

Best,
Paul

Hi Roberto, 

Good to know that you have found a solution there, and I agree: Situations like these are not comfortable, and luckily, they don't happen often (but they do appear with every kind of software protection). 

Best, 
Paul

Hi, 

The best idea is to contact us directly via , with screenshots and a description of your setup, and the steps you have already tried. 

Best, 
Paul

Hi John, 

Thanks for your feedback, great to read!

We are re-editing and optimizing all samples in the conversion process to the Synchron Player, which is a time-consuming process, but it provides that extra sound and playability for all SYNCHRON-ized products. Would be great to have all our VI Collections converted already, but that will be a longer process.

The crossgrade prices from a VI Collection to the corresponding SY-ized product will always be VERY fair, so if you need voices, check out what we have to offer!

Enjoy your new sounds, and keep us in the loop with your progress and impressions 

Best, 
Paul

Hi Roberto, 

Sorry to hear about your anger.
Please contact us with some details via , so we can help you. 

Best, 
Paul