Hi, 

Here is a valid link, in our Knowledge Base. 

Best, 
Paul

Hi, 

MIR Pro and MIR Pro 24 come without a RoomPack. We have reduced the price of the software to give YOU the choice, which RoomPack you'd like to go with!

Best, 
Paul

Hi Barton, 

Reading your thread title, I was instantly thinking of.... a GONG.

We do have great gongs, but I'm afraid we don't have bongos, separately. 

Best, 
Paul

Hi Jasonsavory, 

Sorry to hear about the troubles!

It depends on the type of crash. Do you want to send us the crash report, along with some more information about your system and setup and the steps you take? !

Best,
Paul

Hello everybody, 

We have just received the Concert Scores for Synchron FX Strings I, available in MyVSL. 

Definitely worth taking a look!

Best, 
Paul

Hi Mark, 

That looks like a problem on system level to me, probably caused by the migration from a Windows Major Version to a new one. 

My suggestion is to setup Win 10 from scratch, this way you get everything installed the way it should be (the installers will install the correct version-specific files in the correct places). 

Before you do that, you can also give it a try to update everything you can find, especially the "Visual Studio Redistributable" packages. Maybe you're lucky. 

Sorry to have no better news there. 

This could also be a very good time to upgrade to VE Pro 7. 

Best, 
Paul

Hi Chris, 

I tried to point out the small Power Button next to this slider... 

Best,
Paul

Hi Chris, 

Sorry, forgot the screenshot. 

Best,
Paul

Hi Geoff, 

Sounds like you lost the connection to your sample content. 

Please open the Synchron Player Preferences => Database and make sure that the right path is assigned. 

Best,
Paul

Hi Chris, 

Did you make sure that you have switch Velocity XFade on?

The difference between Velocity Xfade and Expression: Vel FX moves through the recorded velocities (piano to forte), while Expression only takes care of the VOLUME of the played note. 

Best,
Paul

Hello everybody, 

That's a pretty cool setup we can offer you with Big Bang Orchestra: Fornax, with our pitched percussion instruments, backed up for more punch with BIG instruments like the odaiko (big taiko) or ALL THREE CONCERT GRANDS, adding some serious depth with those lowest octaves!

Enjoy!

HI Goofy, 

Thanks for the udpate, 

Still weird.... I'll have an eye on it!
If you don't need Vienna Ensemble, you can of course also delete the plug-in files (components, VST...), that shouldn't do any harm. 

Best,
Paul

Hi Goofy, 

A shot in the dark: Try to install both VI and VE... does that change anything?

Best,
Paul

Hi Grumon, 

If your iMac has USB 3 ports or Thunderbolt ports, you should be fine with an external SSD drive that is connnected via these fast protocols. 

Of course a newer computer will provide better performance. 

Best, 
Paul

Hi Clayking, 

Can you please install this Windows update on your computer?

If that still doesn't help, please post a screenshot of the error message, so we can investigate further. 

Thanks, 
Paul

Hi, 

Strange. Which version and build number of Windows are you running?

No other reports about this so far... 

Thanks, 
Paul

Hi Clayking, 

That's weird. Please try the manual download from our Software Area. Still doesn't work?

Best,
Paul

Hi Jeff, 

Thanks for the reply. 

Would be good to know which presets you are switching between and exactly HOW you are switching. You can also send us a sample when the freeze happens: 

=> Open Activity Monitor

=> Choose Vienna Ensemble PRO

=> Click the small "i" in the upper left corner

=> Click "Sample" in the lower left corner

=> Save the file and send it to us:

Sounds to me like Omnisphere is locking up at unloading or loading... could be an idea to isolate your Omnisphere instances in a separate VE Pro instance... 

Best,
Paul 

Hi Jeff, 

Is this also reproducible in a minimal setup (one instance)? What are the steps we need to take to reproduce this?
Do you want to send us your crash report and the VE Pro instance?

Best,
Paul

Hi Derm, 

If you clicked INSTALL in the Download Manager and you see *.dat files, your sample content is installed (= extracted from *.cab installation files) and should be added to the Vienna Instruments Directory Manager right away. 

Best, 
Paul

Hi Barton, 

No such noises in the BBO series so far, but a good idea!

Best, 
Paul 

Hi Grumon, 

Sorry to hear about those troubles. 

As many of theinstruments that come with Epic Orchestra 2.0 are streaming multiple channels, you will benefit GREATLY from a SSD drive.  HDD will come to its limits very quickly when streaming many voices. 

Best, 
Paul

Hi DFO, 

Yes, that's how it is with the demo license that does not need a license saved on the key. 

No information is saved. If you wish to have a fully functional demo license, please contact us via !

Best, 
Paul

Hi vanceen, 

You can delete all duplicated data - and then make sure that the one folder that stayed is assigned in your Synchron Player Preferences => Database. 

The Epic Orchestra 2.0 provides some pretty nice "goodies" from our Synchron Series (Synchron FX Strings, Synchron Percussion, Synchron Power Drums...)... I'd keep it :)

Best, 
Paul

Hi, 

Did you apply the latest BBO Library Update yet?

Best,
Paul