Hi Anders!

I have answered the support request that you have sent to our chatbot.

Best regards,
Andi

Hi Anders!

That's correct. You will need to re-install MIR-Pro (eLicenser) too.

Best,
Andi

Hi Anders!

You can simply re-install the last eLicenser version of Vienna Ensemble Pro. It can be downloaded from here:
https://www.vsl.co.at/MyVSL/MyDownloads

Please note that it's not possible to open projects with the eLicenser version that have been saved with the iLok version.

Best,
Andi

Hi Anders!

There is an update for VE Pro coming soon.

Best regards,
Andi

Hello Anders!

With Finale and the SYNCHRON-ized Special Editions I would use the VelXF sus presets and make Finale control CC1 and Velocity for dynamics. This means that velocity will control the dynamics of short notes and VelXF (CC1) will control the dynamics of long notes. I wouldn't control CC7.

Best regards,
Andi

Hello Bill!

Here is the changelog for the "VSL for Dorico" installer 1.0.128 (changes since 1.0.125)

Synchron Prime Edition fixes:
Timpani CC1 (CC2); High Mallets (Glock, Celesta) playback; Triangle Endpoint Config; Perc. roll dynamics; Harp harmonics; Strings soft attack and release added
Free Imperial for Synchron Prime Edition Playback Template: New Endpoint Config and addition to playback template

Best regards,
Andi

Hello!

We have made settings for Dorico, Cubase, Sibelius and Notion to make the usage of our new Synchron Prime Edition as comfortable as possible. The files can be downloaded in the Notation Related section of our website:
https://www.vsl.co.at/Notation_Related

Best regards,
Andi

Hello adan!

Vienna Instruments Pro (iLok) doesn't create keyswitches by itself. It also doesn't transform previously correct keyswitches into other keyswitches. The wrong keyswitches must come from somewhere else. If you are working with Finale, the keyswitches most likely come from your Finale project or from an external MIDI device.

If you can't find the reason in your Finale project, you can send it to with a reference to this forum thread and I will take a look at it. Please allow a few days before I can inspect it.

Best regards,
Andi

Hello adan!

Your problem doesn't sound like it has anything to do with the transition to iLok.

Maybe you have Human Playback Preferences loaded that send keyswitches that don't fit. Please note that the Human Playback Preferences for our Special Editions will not work with the Symphonic Cube that you have registered.

Best regards,
Andi

Hello Michael!

Please use the presets from the "03 Velocity" folders. Dynamics should work with these presets. The VelXF and "VelXF sus" presets are new. That's why the information that the velocity presets are required is still missing in the Sibelius Integration tutorial. I will add that information.

Best regards,
Andi

Hi Michael!

This is not fixed yet.

You can go back to the eLicenser version of VI Pro by installing the VI Pro software from here:
https://www.vsl.co.at/MyVSL/MyDownloads

If you still have the eLicenser content, make sure to assign it in the Directory Manager. If you don't have it anymore, you can re-download and re-install it with the Vienna Download Manager.
https://www.vsl.co.at/Library_Downloads

Best regards,
Andi

Hello Anders!

We have received your crash report and will look into it.

Best regards,
Andi

Hello Michael!

We are able to reproduce conversion problems of the Symphonic Riot Articulate Presets for VI Pro on Mac computers and will look into it. This problem does not come up on Windows computers and with normally sized VI Pro presets on Mac.

Best regards,
Andi

Hello Free Fujara flute!

We have made a sibelius sound set and a Cubase expression map for our new Fujara flute. The updated Sibelius Soundset Installer and the new Cubase Expression Maps for HELLO Free Instruments can be downloaded here:
https://www.vsl.co.at/Notation_Related

Best regards,
Andi

Hi Michael!

Do you mean that you have no content at all available in the Vienna Instruments Pro player? This would mean that probably the content is not installed or not assigned in the Directory Manager. Please note that the eLicenser content can't be opend by the iLok player. Please re-install your content with the Vienna Assistant.

Does that help?

Best regards,
Andi

Hello Alan!

The Synchron Woodwinds sforzato patches have been recorded with one velocity layer. That's why VelXF and velocity have no influence here. You could use Expression or Timbre Adjust to add some fake dynamics.

Best regards,
Andi

Hi Fulvio!

Don't worry. You don't have redundant patches. All patches and included waves are only stored once on your hard disk. You simply have two different preset variants - one with only the Special Edition patches, and one with the Special Edition PLUS patches added.

Best regards,
Andi

Hello Fulvio!

It's not possible to delete Factory presets unless you uninstall or delete the the library itself.

Best regards,
Andi

Hello Michael!

I'm not sure where the problem with your Dorico projects comes from. Maybe Dorico is missing a Vienna Instruments Pro plugin version and replaces it. Please re-install the latest version of Vienna Instruments Pro AND Vienna Instruments Pro for VI with the Vienna Assistant. Make sure that VST2 and VST3 plugins get installed.

If you have saved your Dorico projects with VST2 plugins and now open it with VST3 plugins, this might lead to the problem you have described. But this is not in our hands really. Maybe you can force Dorico to use VST2 plugin somehow if you have previously saved your project with this plugin version.

Best regards,
Andi

Hello Paolo!

Please have a little patience with us. As mentioned in the support case, we can't reproduce your problem here. We are investigating.

Best regards,
Andi

Hello faebbes!

I have checked the note E5 with the Synchron Woodwinds oboe 2 legato and long patches here and couldn't find any volume issue. Could it be that you are triggering the note with a higher velocity? If you still think that there might be something wrong, please send a short MIDI file demonstrating the problem to .

Best regards,
Andi

Hello Jeffrey!

We have made an extensive Sibelius Integration tutorial that should be able to help you. That's the best place to start.
https://www.vsl.info/en/tutorials/guides/sibelius-integration/introduction

It can have different reasons why articulation changes don't work as expected or instruments play on the wrong channel. Did you go through the Troubleshooting section of the "Sibelius Integration" tutorial yet? All possible reasons that come to my mind are listed there.
https://www.vsl.info/tutorials/guides/sibelius-integration/troubleshooting

If you can't find a solution there, please send the following screenshots to with a reference to this thread.

- Sibelius "Add or Remove Instruments" menu

- Sibelius mixer

- Sibelius Playback Devices menu

- Sibelius Manual Sound Sets page of all loaded devices

- Vienna Ensemble showing one of the instruments that doesn't work correctly

Best regards,
Andi

Hello DaddyO!

In the meantime we have released a library update that fixes that bug.
https://www.vsl.co.at/SY_Library_Updates

Best regards,
Andi

Hello Leigh!

I'm sorry to say that there are no expression maps for Synchron Percussion.

Best regards,
Andi

Hello mikezaz_27157!

I have sent you an e-mail with the requested chart.

Best regards,
Andi