No, this is not possible, I'm afraid.

Hi Michael,

Yes, a screensharing tool like AnyDesk, TeamViewer or VNC will make life easier.
You should avoid using RDP. There are known issues where VEP can get instable if RDP is used.

Best, Ben

Hi Devi,

Great to hear that you enjoy BBO Andromeda.

We recommend to use SSDs for all Synchron instruments. You will have a bad experience with HDDs and multiple mics, because HDDs are simply not fast enough, especially random access times.

Regarding the _beta label: this is a small bug we already discovered and our devs will fix this soon. It does not mean that the instrument is in beta.

Regarding the cut help text, could you please attach a screenshot showing it?

Best, Ben

Hi Daniel,

The reason I did not answere question 1:
Back when I posted this a year ago I did not work for VSL, but was a simple user of these libraries, like most people in this forum. I'm a member of the VSL-family for almost 4 months now :)

But we get asked this question quite often, so it sometimes gets tiresome to repeat the same answerover and over. Therefore I will just refere to a statement I postet 2 months ago, since it is still true:
https://www.vsl.co.at/community/posts/t53231-Are-We-Being-Buttered-Up-For-Something-Here

I hope this answeres your question!

Best, Ben

Hi Mike!

Please collect and provide following information, and maybe I can help you:

- provide the exact model number of your CPU (example i5 8600k), your mainboard, your graphics card and your current Windows version (you find it if you open the app "winver", example Windows 10 1903)
- create a benchmark of the drive where the samples are stored with CrystalDiskMark and attach the screenshot of the result
- start a benchmark with LatencyMon, let it run for ~5 minutes and attach the result as screenshot
- provide the name and model of your audio interface / soundcard
- provide the selected audio engine settings in your DAW including: name of the selected audio-driver, buffer size, sample rate

If you don't won't to attach these information here, feel free to send a mail to addressed to me and add a URL of this post in it.

Best, Ben

Hi David,

We are also still releasing Synchron libraries (latest libraries: Big Bang Orchestra: Andromeda, Blüthner Piano).
And we are working on more! Like all good things new libraries need a lot of time to create, so please be a little patient :)

Regarding SYNCHRON-ized libraries: These libraries are great for everyone who want to have the Synchron Stage sound, but don't want to setup everything themselfs (setting up MIR, EQing, Volume Matching, Blending with the other Synchron Libraries). For this purpose there are a lot of presets available out of the box, because we did all these things already for you ;)
This makes these libraries also very attractive for musicans who never worked with dry sample libraries. But still, it is possible to work with the dry sound, if you want to.

Best, Ben

No experiences with tuning Windows Server here.

Hi Phyrexmusic,

I answered this question a while back here:
https://www.vsl.co.at/community/posts/t50804-Struggling-with-VEPRO-dropouts#post280093

Be aware that you are responsible for changes that you do in your BIOS. So be a little cautious :)

Best, Ben

Also make sure you have downloaded and installed the Room-Mix. These microphone information are required and the piano will not work without them.

Hi,

Make sure that your firewall is not blocking your DAW / VEP.
Also check that the Apple Bonjour Service is running.

Best, Ben

Hello Martina,

not your eLicenser USB Key but your eLicenser Control Center is too old. Download and update it from here:

https://www.steinberg.net/en/company/technologies/elicenser.html

Best, Ben

Hi Len,

VEP 7 .926 is the current version. You can download it from here and update it manually (just run the installer and it will update your VEP). 

Best, Ben

Hi!

Great to hear that! Could you please also tell us, how you fixed this issue?
This way this information is also useful for the other users :)

Best, Ben

Hi Mark,

If you have a Mac, please reboot the operating system. This should trigger the plugin registration process.

Best, Ben

Hi Marco,

It depends :)
If you like the idea of Vienna Smart Orchestra I recommend to get it. In the rare case that you don't enjoy the experience of Smart Orchestra, just contact us via and we will see what we can do.

Best, Ben

Hi Marco,

You can use our instruments and plugins in your DAW, in Vienna Ensemble (Pro), or both. It's up to you how you prefere to work.
Vienna Ensemble Pro is highly optimized for this scenario, so it is worth to think about using it in combination with your DAW.

And of course you can use the Synchron and SYNCHRON-ized instruments in Vienna Ensemble (Pro) :)

Best, Ben

Hi Adia,

Please send your template and your Logic project files to and we will investigate this issue asap.

Best, Ben

Hi,

Here are some screenshots how it looks on my system.

Keep in mind to use the Synchron Piano Player, not the Synchron Player for the Concert D.
If you have other Synchron Pianos, select the piano, so the player starts loading. If you only have the Concert D light, select one of the presets in the bottom and it will start loading.

Also make sure you have the latest versions of the Synchron Player and the Synchron Piano Player installed.

Best, Ben

Hi Patrick,

please install and use the Synchron Piano Player from here: http://www.vsl.co.at/en/...oads/Software_Installers

Regarding Solo Violin II and Solo Cello II please check the Solo Strings section in the Preset Browser.

Best, Ben

Hi Craig,

have you tried to increase the preload size in the Synchron Player for these libraries?

Best, Ben

Hi Heike,

please send us the crash dumps to and we will investigate this.

Best, Ben

Hi,

Sorry, I'm not a Mac expert, I work with Windows. So I can't give you the solution, but I'll try my best to help you with this issue.
If the CPU is not near its limits, something must be misconfigured. Please check / try following:

- make sure the drive on which the sampleas are stored is not formatted with exFAT / FAT32
- check the drive performance with a drive speed test. Maybe your SSD is simply too slow
- make sure there are not unecessary applications running in the background. Also cloase all web browsers
- check the audio interfaces buffer size / latency settings. Increasing the buffer size will help
- check the Synchron Player's preload size in the configuration window. Increase the preload size to a higher value

Best, Ben

Hi!

Have you installed these libraries on an SSD?

Best, Ben

Hi Anand,

My personal opinion:

I have also switched from Sibelius to Dorico and at first it was a hard time for me, but now I really like it compared to Sibelius.
To make it easier to learn and because I don't work with notation software every day anymore, I created a cheat-sheet that you can download here: https://github.com/bbelius/notation/tree/master/Dorico2_2

Maybe this helps a little bit

Best, Ben