Hi James,

great to hear that you like the Smart Orchestra!

You can download the NKS installer in the MyVSL sction -> Tutorials/Templates

Best, Ben

Originally Posted by: rvangaal

Same problem here unfortunately. Core i7-2600 @ 3.7Ghz, 8Gb RAM (16Gb extra coming this Thursday, although the GUI shows 0.6Gb in use, not sure how to raise that).

Synchron Player -> Configuration -> Database -> Increase the Preload Size

Hi Stig,

I've looked into the crash-dump and as I mentioned earlier it is related to a graphics crash. This is a known issue and something that we can't influence at the moment. Using another remote control software, and not RDP, will solve this crash. There are free versions of VNC available, so you could check these out.

Best, Ben

Hi,

Please open the player's configuration and check under database if any paths are red. If there are any paths in red, the player could not find samples in these folders. Please check and correct these (attach an external drive?).

Let me know if this solves this issue.

Best, Ben

Hi,

This message tells that your Realtek ASIO driver has crashed. Also it indicated that you have started the standalone instead of the server version.

In order to start the server version, make sure the hyperlink in the autostart has following value in target-field
"C:\Program Files\Vienna Ensemble Pro\Vienna Ensemble Pro.exe" -server

This should start the server version on next boot.

Best, Ben

Merry Christmas / happy holidays everyone!
And thanks Dave and Becky for this video :)

It was a crazy year for me: joining the VSL-team in late August this year made one of my dreams come true. It's an amazing team, as well as an amazing community. And I'm excited for 2020!

Best, Ben

Hi Martin,

I think your system looks solid enough. I have an i5 8600k and could get a lot more out of it by disabling all Windows energy saving options as well as diabling C-state and other power saving options in the BIOS. If you have not done this yet I recommend to try this first. It will give you more performance for the cost of a little more energy consumption. Also overclocking my RAM increased performance significantly (from 2333 to 2800). So faster RAM or overclocking it may help you too.
My last upgrade was adding NVMe SSDs and putting all multi-mic instruments on it (SY Pianos, Strings, Percussions). This increased performance drastically when using these instruments.

Best, Ben

Hi,

Please make sure you have installed the latest version of the Downlaod Manager. Then click the Actiavtion Link in the purchase confirmation mail and click on activate as soon as the Download Manager prompts you to activate the license.

Best, Ben

Hi Crusoe,

Thanks for the feedback. May I ask you a favor? I am really interested in the system latency values of your workstation.
Could you download and start a tool named LatencyMon, let it run for ~5 minutes without any processing going in the background and then send me screenshots of the different results?

Feel free to mail them to and mention my name.

Thanks!

Ben

Hi,

Sorry for the late response. Since the Black Friday Sale a lot of support cases have come in and we are working on solving all of them.
Thanks for your reports and your patience, we have collected them and assigned to our developers who will analyze this issue as soon as possible. As soon as we have more inside on the problem we will notify you.

Best, Ben

Hi!

Can you provide us with more information about your system?

- OS and exact version
- VEP exact version
- DAW and exact version
- single machine setup or network setup

Best, Ben

Hi John,

Your post is just a little strange to me... What answer are you expecting to such a question in a VSL forum?

Anyways, regarding your MIR muffled sound issue: There is a room-eq setting, that allows you to set an EQ only for the reverberated part of the sound. Try adding a low-cut / high-pass and set it between 50-150 Hz.

Best, Ben

Originally Posted by: jshamon

let me make it even harder
Which is the best .. for example Brass
CineBrass, Spitfire, VSL with MIR?

You shold check what the URL in your browser says...

No, this is not possible, I'm afraid.

Hi Michael,

Yes, a screensharing tool like AnyDesk, TeamViewer or VNC will make life easier.
You should avoid using RDP. There are known issues where VEP can get instable if RDP is used.

Best, Ben

Hi Devi,

Great to hear that you enjoy BBO Andromeda.

We recommend to use SSDs for all Synchron instruments. You will have a bad experience with HDDs and multiple mics, because HDDs are simply not fast enough, especially random access times.

Regarding the _beta label: this is a small bug we already discovered and our devs will fix this soon. It does not mean that the instrument is in beta.

Regarding the cut help text, could you please attach a screenshot showing it?

Best, Ben

Hi Daniel,

The reason I did not answere question 1:
Back when I posted this a year ago I did not work for VSL, but was a simple user of these libraries, like most people in this forum. I'm a member of the VSL-family for almost 4 months now :)

But we get asked this question quite often, so it sometimes gets tiresome to repeat the same answerover and over. Therefore I will just refere to a statement I postet 2 months ago, since it is still true:
https://www.vsl.co.at/community/posts/t53231-Are-We-Being-Buttered-Up-For-Something-Here

I hope this answeres your question!

Best, Ben

Hi Mike!

Please collect and provide following information, and maybe I can help you:

- provide the exact model number of your CPU (example i5 8600k), your mainboard, your graphics card and your current Windows version (you find it if you open the app "winver", example Windows 10 1903)
- create a benchmark of the drive where the samples are stored with CrystalDiskMark and attach the screenshot of the result
- start a benchmark with LatencyMon, let it run for ~5 minutes and attach the result as screenshot
- provide the name and model of your audio interface / soundcard
- provide the selected audio engine settings in your DAW including: name of the selected audio-driver, buffer size, sample rate

If you don't won't to attach these information here, feel free to send a mail to addressed to me and add a URL of this post in it.

Best, Ben

Hi David,

We are also still releasing Synchron libraries (latest libraries: Big Bang Orchestra: Andromeda, Blüthner Piano).
And we are working on more! Like all good things new libraries need a lot of time to create, so please be a little patient :)

Regarding SYNCHRON-ized libraries: These libraries are great for everyone who want to have the Synchron Stage sound, but don't want to setup everything themselfs (setting up MIR, EQing, Volume Matching, Blending with the other Synchron Libraries). For this purpose there are a lot of presets available out of the box, because we did all these things already for you ;)
This makes these libraries also very attractive for musicans who never worked with dry sample libraries. But still, it is possible to work with the dry sound, if you want to.

Best, Ben

No experiences with tuning Windows Server here.

Hi Phyrexmusic,

I answered this question a while back here:
https://www.vsl.co.at/community/posts/t50804-Struggling-with-VEPRO-dropouts#post280093

Be aware that you are responsible for changes that you do in your BIOS. So be a little cautious :)

Best, Ben

Also make sure you have downloaded and installed the Room-Mix. These microphone information are required and the piano will not work without them.