Hi!

I've just looked it up and we received your mails and our sales team will process these as soon as possible.
In the last days we had an unusual high amount of sales and support mails, therefore it currently might take a little bit longer then usual until the cases are processed.
My colleague Andreas send you a response three days ago, confirming that we will handle this case.
You should hear back from the sales team in the next few days.

Best, Ben

Hi Silvio,

I´m afraid that my colleagues at eLicenser/Steinberg are performing some maintenance work on the license server, we hope that this will be fixed soon.

Sorry about the inconvenience!

Best, Ben

Hi!

There is a link on the content tab that will open a popup with a comparison table, or simply check the comparison table in the manual.

Best, Ben

Hi!

VEP7 is at the moment not capable to open VST3 plugins.
You should add a path to the 64-bit VST2 plugins. Both, Fabfilter and iZotope run this way perfectly on my system.

Best, Ben

Hi!

Easiest way to find the folder: Right click on of the custom presets, then "Open Containing Folder".
Copy the contents, then create a dummy preset on the new system, right click and open containing folder, and paste your presets there.

Best, Ben

Hi!

No, these are independent products, but you might want to install it to have access to some of the plugins like the Master EQ.

Best, Ben

Hi!

Sounds fine to me. 10 Threads per instance with 2 instances should work just fine. If you run heavy post-processing plugins in your DAW you might want to liwer it to 8-9 threads per instance.

Best, Ben

Hi,

There will be more Synchron libraries coming of course, but we can't tell you what and when at the moment. As always we do not talk about future products.
In your case, if you like to stay in the Synchron Player and want access to all the different brass instruments from the VI series I highly suggest to take a look at the SYNCHRON-ized Special Editions. These have less articulations, but will come with the same Synchron Player workflow.

Regarding the preset folder structure: There is a search text-box on the top-right. If you look for an instrument simply click on it and start typing.

Best, Ben

Hi,

I nevert encountered such problems, be it with my
- current AMD Ryzen 5950x, 64GB RAM, NVMe SSD (as many mics as I like @128 buffer size),
- last system Intel i5 8600k, 32GB RAM, NVMe SSD (presets work perfectly @128 buffer size), or
- current notebook i5 8250U @1.8GHz, 16 GB RAM, NVMe SSD (2-3 mics work fine @128 buffer size).

1) What exact version of Windows 10 are you running?
2) Are you running stock Windows, or did you already optimized any settings related to performance and energy consumption, data-collection...?
3) Are you using ASIO driver?
4) What audio interface are you using at what buffer size?

Best, Ben

Hi,

Can you try if disabling "fast plugin GUI switching" solves the issue?

Best, Ben

Hi!

In the VEP main-window, right click the instance tab and select "Snap Instance".
This should snap the instance back to main window and after that it should be responsive again.

Btw, you can enable auto-save in the preferences!

Best, Ben

Hi,

As mentioned in the manual and a few posts here in the forum, VEP is not compatible with ASIO Guard. You can still use ASIO guard with the other plugins if you disable it only for all VEP plugins in the Cubase' plugin manager.

Best, Ben

The SYNCHRON-ized Solo Strings do not miss any samples, in fact they add new ones. They simply do not include the content Solo Strings II (which are con sordino articulations).

The SYNCHRON-ized Woodwinds will also see an update with added articulations, but there are some instruments not included that are available in the Woodwinds I and II bundle.

In general the SYNCHRON-ized version is the one we encourage people to use, if the requiered instrument is already available as such. The samples are polished and reworked to take advantage of our new and advanced sample player, the Synchron Player.
This said, the VI instruments are by no means bad - they are not as straight forward to use compared to the SYNCHRON-ized ones.
But with the current deal and the possibilities to upgrade to the SYNCHRON-ized libraries later I would not miss out on these!

Sorry, I have no idea. This was released before I started at VSL...

Hi Mike!

Do you get a popup after the crash? If so fill out the form with a brief description, your email address and write down the displayed system ID. Send us a mail via and mention the email you tyoped in the field as well as the system ID, so we can track the crash in our reporting tool.

If you don't get a crash-popup, please zip the contents of this folder and send it to us via mail:
%appdata%\VSL\Vienna Ensemble Pro\

Best, Ben

Hi!

We are curently working on improving the situation and make comparisons easier.

Regarding the libraries you mentioned:

SYNCHRON-ized Solo Strings contain the same instruments as VI Solo Strings I + Solo Violin 2 + Solo Cello 2. The content of the Solo Strings II library is not included.

SYNCHRON-ized Woodwinds: It contains a collection of the most commonly used instruments from Woodwinds I + II, but far from all of them.

Also keep in mind that you can always upgrade from the VI instruments to the SYNCHRON-ized variants of these libraries. You can see your personal upgrade discount on the product page as soon as you own these, or make sure you are logged in on the page and add multiple libraries to the basket, to see the discount there.

My suggestion: With the curtrent sale you can't go wrong with the VI instruments, especially when you can upgrade these at any point in future :)

Best, Ben

Hi Kevin,

Sorry, I can't confirm at the moment if this issue is fixed - it might be, I have to talk to our devs.
My suggestion is to look up what version you are currently running, testing the update and if it does not as expected please drop us a mail, we can alway send you the latest version that worked for you.

Best, Ben

Hi!

Please disable "Fast Plugin GUI switching" in the preferences.
This should solve this issue for now.

Best, Ben

Hi Michel,

I'm not sure if this is possible, but I can imaginge you would run into issues with at least some plugins.
And it is probably also not legal for most commercial plugins if you don't own a license for each user.

Best, Ben

Yes, exactly.
The free VI includes presets for each player as well as 2 player desks, but VI Pro also adds presets for Group1/2 and "All Players" in one instance.

Hi Asaad,

Each player will get a different impulse and icon, but if you have more then one player in an instance you can also choose a section impulse/icon instead. In this case I highly suggest to use the included presets of VI Pro as these are already set up correctly.

Best, Ben

Hi!

1) Please check how many Audio Outputs you have set in the VEP plugins interface: https://www.vsl.info/manuals/vep7/vep-plugin#connection-options

2) Can you please explain what you mean by "i/o plugin (disabled)" ?

Best, Ben

Hi Mark,

1. How many audio outputs * VEP instances are you using?

2. Yes, normally only MIDI data are send, expect if you also use the audio-input plugin.

Best, Ben

Hi,

By default VEP will make use of all of your available cores.
You can change that setting here: https://www.vsl.info/manuals/vep7/vep-preferences#instances-preferences

Keep in mind that this setting is applied per instance - so if you use many instances with just a few instruments it makes sense to reduce the thread count.

Best, Ben