hello yarnhammond,
you can activate the demo to the iLok cloud if you don't havean iLok key - machine activation is not available for demos.

btw: thread moved to the right forum

hello Tracy,
our records say the email address registered with VSL is the same than registered with iLok, actually the iLok UserId is the same, though the iLok account is flagged as "provisional" (means something with this account is incomplete).
however i can see you have another iLok account regiustered to the same email address and that might be the reason you mention the account registered at VSL as "incorrect.

we have now returned the iLok UserId connected to your VSL account, revoked the licenses and withdrawn the registrations of your Free Instruments so you can start from scratch again now.
someone willö also respond to Case 473161 you have opened with our support.

best, chris

hello jdw,
usually we edit the original post and prefix the topic with "[SOLVED]" - if you mention the post or topic we can do that for you.
hth, chris

dear users,

we are facing a series of problems restoring our mirror server after a major hardware failure.

our apologies for continuing errors and timeouts - we are working hard to get everything back to normal.

please be patient with us, cm

welcome Alfredo62,
you are posting from an account with no products - you obviously have a second account with the registered Free BBO ... i'd assume you have logged in to the Vienna Assistant just with the wrong account ...

hth, cm

edit: i would _not_ recommend to use an email address as forum nick ... web spiders can grab it for spamming

displaying active VPPs was hidden after the iLok switch - it is back again now
https://www.vsl.co.at/en/MyVSL/MyProtection_Plans

thanks for the heads-up ... we will fix that

Originally Posted by: belkina

I tried searching under DAW, but the forum won't allow that as a search term

unfortunately (or fortunately for the amount of results) the search term has to be at least 4 characters long.

hi christerdk,
sorry to see you dissatisfied, but you may have overlooked the following paragraph on the Voucher's productpage:

i'm sure you understand, that we cannot refund you money in march for a Voucher you purchased during our VoucherOffer (get 4 pay 3) in december.

which makes me think there is not any damage for you.
best, chris

hi Mike,
a ViennaKey - aka eLicenser - cannot be used to store iLok licenses, they require this special iLok key.
VIPRO cannot be converted because it is now free with every VI Library, so there is no need to convert ist because you can download it anyway.

hth, chris

hi Mike,
don't worry, all upgrade paths are still there - one just cannot purchase these Standard Libraries anymore.
best, chris

hi spicemix,

unfortunately we have a loose end here which of course has to be improved - if an authorized VSL Dealer issues a Serial Number for an anonymous user instead adding the licenses from our Dealer application directly to the user's account this does not meet the remaining conditions.

to solve your issue we have added your account to the current group of users who can convert - please return to /MyProducts

we apologize for the inconvenience, chris

hallo Daniela,

es tut uns leid zu hören, dass iLok auf ihren systemen schwieigkeiten macht - ich lese aber heraus, dass es sich um ein problem bei "MachineActivation" handelt. iLok Cloud oder ein iLok USB Device würde das problem einer neuerkennung lösen.

ein angebot für einen "verkauf" (richtigerweise: lizenztransfer) hier ist nicht zulässig.

lg, chris

hi again,
it turned up it has been an issue with DarkMode which could be fixed - thank you for reporting.
best, chris

hi Temme,
sorry for the inconvenience - we will look into this issue.
meanwhile i'll send you the ActivationCodes via PM
best, cm

hi PaoloT,
sorry to hear you have such a delay for the response in your browser - is there a specific page to look at?
just checked and see an average responsetime of 3.5 sec. we'll have a look into the issue.
best, cm

hello Kaan Salman,

you can request the deletion of your account on your profile page: https://www.vsl.co.at/en/MyVSL/Profile
however in your case we can only disable your account since it still holds licenses - deleteing your account would require deletion of your license first.

best, chris

hi Daniela,
ahead: please stick to english in our user forum ...
sorry for the missing reply from our support - as far as i can see your latest contact was with Stefan ind i will send a reminder to our support team to see what went wrong.
in any case it would be easier to upload your EDU ID because our sales team will see your request then in your user account.
best, chris

happy new year Bill,
currently redeemed and not yet redeemed Vouchers are not displayed somewhere - i will suggest to add a list of redeemed vouchers in MyVsl though in my opinion not yet redeemed vouchers should not be displayed to keep privacy with donated vouchers.
related to your request i can tell you that all your vouchers except the € 20 vouchers are currently unused.

best, chris

sorry for this inconvenience ...

what comes into my mind: do you by chance have very strict settings for cookies? if your browser does not send or accept the .VSL cookie the application cannot determine your identity.

Originally Posted by: BasariStudios

Does anyone know why do i have this problem on VSL Forums Only?

Just look art my text, when i hit Enter it goes one extra line down.

this is basically the same behavior like in any Word processor: Ctrl-Enter = PageBreak (does not apply to websites), Shift-Enter = LineBreak, Enter = new Paragraph.
the current setting in the forum is font-size 13px, line-height 20px and margin below a paragraph also 20px - so you don't see an extra line but a gap of 20px ... hth

you may notice this effect when switching between domains vsl.co.at and vsl.info - it has been decided, that some parts of the website should be moved to another domain and a technology, which does support a responsive design, but not our current authentication method. so you will find yourself authenticated on vsl.co.at whereas on vsl.info not.

dear Daniela,
we are sorry to hear about your inconvenience - at the time the site was designed shopping a sample library on the phone was not expected ... hopefully we can see at least some improvements in the future.

welcome Francois,
the issue you are describing is related to changing your (billing) address during the purchase process between France and Switzerland (whereas i think the town entered indeed is in Switzerland). i will forward your question to our sales department.

i'm really sorry, jasensmith - the beneficiary of the nigerian prince is me, so you had to be content with the $ 10.000 ;-)