thanks for the hint ... corrected

dear Derek,
i have looked into your post to find it does not start with a paragraph - maybe related to a certain copy&paste procedure? the post i'm replying to here _does_ start with a paragraph.
please see the image below how the post looks like when i try to edit it ... which browser have you been using?

usually ENTER creates a new line (paragraph) whereas SHIFT+ENTER creates a line-feed (break).

dear islandmus,
we are sorry to hear about the problem to purchase with your credit card. we can see you have tried but our payment provider denied the transaction. the most probable reason is, that your credit card is locked for purchases outside US, which unfortunately is a very common setting.

please apologize the delay in answering your request - we try to solve issues within 24 hours and as far as i can see Stefan from our sales team  has already answered in Case 299053.

hello again,
Vienna Ensemble Pro is a software product and can be downloaded directly (without having to use the VSL Download Manager for Libraries and RoomPacks) - the hint lefthand says:

Installing your Software Product

Download the Software Installer and double-click on it to start the installation procedure. Please follow the onscreen instructions.

welcome jalexander,
assuming you are referring to the Epic Orchestra 2.0 download ... have you followed the link for libraries in your confirmation email https://www.vsl.co.at/en/Sy_Library_Downloads?
also please make sure you're logged in to see the downloads for your registered products.
also please note you should download and install the download manager beforehand.
the software for Vienna Ensemle Pro can be found in the Software section of MyDownloads - either following the direct link in your confirmation email https://www.vsl.co.at/en/Software_Installers or checking the respective category in /MyDownloads.

best, cm

hello back, Nick - i actually feel dizzy from walzing ;-)
hopefully this (or a related update) solves your issue.
best, cm

hi Sivesgaard - may i ask you to write to mentioning your personal download request because you have licensed other products.

hello again, just to respond on a few aspects:
- request for / delays the response because a redirect your preferred or browser language happens, e.g. /en gives a score of 66
- major impact on loading times have HiRes images (a request from marketing to serve retina displays with more brilliant pictures)

nevertheless spinning wheels (except in the PriceBox caused by calculating your discounts) should not appear too often - we will monitor that.

hi, please note you need an eLicenser with the respective licenses on the specific computer where you want to run the software as "server". you may want to have a look into this topic: https://www.vsl.co.at/en/Vienna_Ensemble_PRO_6/FAQ

hi esjcomposer,
we are sorry to hear about your download problem - as far as i know our support already provided alternative links which hopefully solved your issue.
we have seen download problems based on traffic shaping in campus networks from time to time, unfortunately this is out of our influence.

hi Nick,
there was an update for Windows Remote Desktop Services and Remote Desktop Client somewhen last year which included protocol changes (something regarding encryption). if service and client were of different versions after this update no connection was possible - maybe this applies also to your setup.

https://support.microsoft.com/en-us/help/2830477/update-for-remoteapp-and-desktop-connections-feature-is-available-for

welcome Richard,
we are sorry to hear you are encountering performance problems. we will have a look on this issue but generally analytics confirms not too bad loading times ...

things are getting clearer ... it seems you like to use 2 instances of VEPRO - e.g. on 2 computers - so you would need 2 licenses (one on each ViennaKey / eLicenser). 

please see https://www.vsl.co.at/en/Software/Vienna_Ensemble_Pro#!FAQ - scroll down to "How many VE Pro 7 licenses do I need?"

the status of the payment service is back to normal - thank you for your patience.

Dear Users,
unfortunately we are currently facing an interruption of the service from our payment provider.

we apologize for the inconvenience - the problem is outside of our influence.

alternatively in the meantime you may want to visit an Authorized VSL Dealer https://www.vsl.co.at/en/Company/Where_to_Buy

hello Prince Fugue,

since you are running Windows as a virtual machine it is highly probable that your physical USB-port is not linked to this virtual machine. now unfortunately i'm not familiar with the details of Parallels, but i'd assume you had to map the physical USB port for your second ViennaKey on the host to a virtual USB port on the guest.

with a similar situation we are using "USB Redirector" to connect the ViennaKey on the physical machine to a virtual machine, but i'm sure there are dozens of apps out there for such a purpose and i found this in the knowledgebase of parallels: https://kb.parallels.com/en/122993

hth, cm

hello umarekawaru,
having checked your registrations i notice you have registered all parts of the Symphonic Cube, so there is no Collection left to be complemented. subsequently no "Your Price" exists and no [ i ] button appears.
hth, cm

please be patient with our support - currently it is rather busy at VSL ...

another thought (you're on Windows 10 - right?): select "Advanced options" in the File explorer's Search Tool menue, check "System files" and repeat your search ... Windows 10 tends to hide files for which MS thinks you should not click around ...

hi Steve,
well, i'm not a regular user of VEPRO but have run some installation tests in the past ...

- you are searching in "Quick Access" - this is a collection of aliases to various places on your computer. you won't find anything relevant starting a search in this group.

- during installation you are asked where to place your VST-dlls and it is up to you which location you coose, i personally select a VST-folder within the program folder of my main sequencer.

so i'd recommend to repeat your search starting in C:\ and i'm sure you will succeed ...
hth, cm

welcome gaconvn1106,
unfortunately i cannot find any product registrations for the account you have posted with, therefore only a limited number of downloads are available for you. probably you have registered Synchron Strings I with another account?
in case you have not yet registered your product(s) you can do that here: https://www.vsl.co.at/en/MyVSL/MyProducts
i would also recommend to register your eLicenser here: https://www.vsl.co.at/en/MyVSL/MyKeys

please write a note to including the serial number of Synchron Strings I so we can merge your accounts or help you otherwise.

best, cm

Originally Posted by: littlewierdo

1. Filter settings, specifically, the language and operating system dropdown menus, why are these settings not saved, or a setting allowing the user to save those filters?

would be a nice feature - we'll consider to put that into a menue "MySettings" or so together with some settings from the MyProfile page (could also make the MyProfile page more clear).

Originally Posted by: littlewierdo

2. Second, several of the manuals are still appearing when selecting English as a filter ....

thank's for the hint - probably some language settings for files got mixed up - we'll look though it.

thank you for the input so far - it turns up that we had to allow several filetypes to cover the various preset files so i'd ask you to upload them zipped if required (this is a just a one-click-action in Windows and MacOS).
nevertheless i'll forward your suggestion to the appropriate persons during our next webmeeting.

welcome Eucalyptis,
the Orchestral Cube (First Edition or Pro Edition) was distributed until 2007 but unfortunately there is no longer an upgrade path to Vienna Instruments or Synchron Series and also the Performance Tool is no longer supported.
the serial numbers for DVD products were in the box printed on a sticker - we can check if they have been registered (write to if interested).

however - i'd recommend to invest in a more modern product, maybe our Black Friday Offer is a good opportunity to get some Special Edition products (VI) or the Smart Orchestra -> https://www.vsl.co.at/en/Product_Overview/Starter_Editions

best, cm

the option to save a basket as wishlist currently can be found only in "ORDER SUMMARY", but we will discuss further options.

thank you for pointing us to this issue - will be fixed with next update (pages with autostart video will continue with currently playing audio instead of switching to the autostart video).