Dear Users,
we have decided to move our infrastructure for web & services to a new location and unfortunately we can't do this step-by-step.

To expose the least possible restrictions to you we choose a Sunday, namely October 20th. we will start and go offline at 6 am UTC and will hopefully be finished and online again at 2 pm UTC.

Downloads using the Vienna DownloadManager may notice a decrease in the available data rate during this period, email services, like for , are not affected.
Please note: links in emails from VSL like confirmations or for the "Automated Installation" will not work also.

thank you for understanding and our apologies for any inconveniendce which might occur.

unfortunately we have been caught by a massive power outage today and the emergency generator left us in the lurch ...
we are sorry for any convenience this might have caused to you - all services are back online now.

kind regards, cm

welcome SpareChange,
you are actually on the right place to ask questions - choose a suitable forum,
or contact  https://www.vsl.co.at/en/Company/Contact

kind regards

edit: i just remember that in the confirmation email to your user registration there is a paragraph:
"Don’t hesitate to contact us at with any questions you might have!"

;-)

on one hand it appears this question is related to a legacy library and on the other hand i cannot find a product registration with your account ... is that possible?
since forums for our legacy libraries are archived and therefore read-only it seems suitable to move this thread from "vienna instruments" to "general questions" ...

hi carnalex,
eLicenser is a brand for the USB protection device of the same name from Steinberg
https://www.steinberg.net/en/shop/buy_product/sku/502009050.html

formerly this protection device was made by a company named Syncrosoft and at this time VSL decided to name it ViennaKey when sold through the VSL WebShop, distributor or authorized dealer and this naming was kept until today.

all licenses from Steinberg, VSL and several other companies are stored on this "dongle", to download or move such licenses you have to use the "eLicenser Control Center"
https://www.steinberg.net/en/company/technologies/elicenser.html

hth, cm

welcome si1n3rd, as you're already anticipating: there is just a minimal chance that VSL will support Linux - in the first place because the eLCC will not be available for Linux. compiling VSL software also for Linux might be a minor expensive task, but to migrate the whole copy protection system (and all libraries) to a custom one would be a large-scale deal. sorry for the moment ...

hello thope,
we apologize for the delay - as far as i can see in Case 300057 your credit has been issued and transferred last friday. you should see the amount on your account and will receive the related pdf soon.

thanks for the hint ... corrected

dear Derek,
i have looked into your post to find it does not start with a paragraph - maybe related to a certain copy&paste procedure? the post i'm replying to here _does_ start with a paragraph.
please see the image below how the post looks like when i try to edit it ... which browser have you been using?

usually ENTER creates a new line (paragraph) whereas SHIFT+ENTER creates a line-feed (break).

dear islandmus,
we are sorry to hear about the problem to purchase with your credit card. we can see you have tried but our payment provider denied the transaction. the most probable reason is, that your credit card is locked for purchases outside US, which unfortunately is a very common setting.

please apologize the delay in answering your request - we try to solve issues within 24 hours and as far as i can see Stefan from our sales team  has already answered in Case 299053.

hello again,
Vienna Ensemble Pro is a software product and can be downloaded directly (without having to use the VSL Download Manager for Libraries and RoomPacks) - the hint lefthand says:

Installing your Software Product

Download the Software Installer and double-click on it to start the installation procedure. Please follow the onscreen instructions.

welcome jalexander,
assuming you are referring to the Epic Orchestra 2.0 download ... have you followed the link for libraries in your confirmation email https://www.vsl.co.at/en/Sy_Library_Downloads?
also please make sure you're logged in to see the downloads for your registered products.
also please note you should download and install the download manager beforehand.
the software for Vienna Ensemle Pro can be found in the Software section of MyDownloads - either following the direct link in your confirmation email https://www.vsl.co.at/en/Software_Installers or checking the respective category in /MyDownloads.

best, cm

hello back, Nick - i actually feel dizzy from walzing ;-)
hopefully this (or a related update) solves your issue.
best, cm

hi Sivesgaard - may i ask you to write to mentioning your personal download request because you have licensed other products.

hello again, just to respond on a few aspects:
- request for / delays the response because a redirect your preferred or browser language happens, e.g. /en gives a score of 66
- major impact on loading times have HiRes images (a request from marketing to serve retina displays with more brilliant pictures)

nevertheless spinning wheels (except in the PriceBox caused by calculating your discounts) should not appear too often - we will monitor that.

hi, please note you need an eLicenser with the respective licenses on the specific computer where you want to run the software as "server". you may want to have a look into this topic: https://www.vsl.co.at/en/Vienna_Ensemble_PRO_6/FAQ

hi esjcomposer,
we are sorry to hear about your download problem - as far as i know our support already provided alternative links which hopefully solved your issue.
we have seen download problems based on traffic shaping in campus networks from time to time, unfortunately this is out of our influence.

hi Nick,
there was an update for Windows Remote Desktop Services and Remote Desktop Client somewhen last year which included protocol changes (something regarding encryption). if service and client were of different versions after this update no connection was possible - maybe this applies also to your setup.

https://support.microsoft.com/en-us/help/2830477/update-for-remoteapp-and-desktop-connections-feature-is-available-for

welcome Richard,
we are sorry to hear you are encountering performance problems. we will have a look on this issue but generally analytics confirms not too bad loading times ...

things are getting clearer ... it seems you like to use 2 instances of VEPRO - e.g. on 2 computers - so you would need 2 licenses (one on each ViennaKey / eLicenser). 

please see https://www.vsl.co.at/en/Software/Vienna_Ensemble_Pro#!FAQ - scroll down to "How many VE Pro 7 licenses do I need?"

the status of the payment service is back to normal - thank you for your patience.

Dear Users,
unfortunately we are currently facing an interruption of the service from our payment provider.

we apologize for the inconvenience - the problem is outside of our influence.

alternatively in the meantime you may want to visit an Authorized VSL Dealer https://www.vsl.co.at/en/Company/Where_to_Buy

hello Prince Fugue,

since you are running Windows as a virtual machine it is highly probable that your physical USB-port is not linked to this virtual machine. now unfortunately i'm not familiar with the details of Parallels, but i'd assume you had to map the physical USB port for your second ViennaKey on the host to a virtual USB port on the guest.

with a similar situation we are using "USB Redirector" to connect the ViennaKey on the physical machine to a virtual machine, but i'm sure there are dozens of apps out there for such a purpose and i found this in the knowledgebase of parallels: https://kb.parallels.com/en/122993

hth, cm

hello umarekawaru,
having checked your registrations i notice you have registered all parts of the Symphonic Cube, so there is no Collection left to be complemented. subsequently no "Your Price" exists and no [ i ] button appears.
hth, cm

please be patient with our support - currently it is rather busy at VSL ...

another thought (you're on Windows 10 - right?): select "Advanced options" in the File explorer's Search Tool menue, check "System files" and repeat your search ... Windows 10 tends to hide files for which MS thinks you should not click around ...