Hi,

I recently purchased the Vienna Special Edition Volume 1 Bundle and am trying to download the libraries with the Download Manager. I made sure to load all of my licenses onto my Vienna Key via the eLicenser Control Center (before you ask, yes, I have the latest version of this software). I was able to download the .vsldownload files but when I opened them in the Download Manager all of the contents were checked off but greyed out. I clicked Okay to start the download, however, the download speed it loads is 0.1 kb/second. At this rate, it would take about 50 weeks to download just one of the libraries.

My question is: what am I doing wrong? This download speed is absurdly slow so obviously I have missed something here. I have the latest version of the Download Manager and my Vienna Key is registered. I'm using an Early 2015 Macbook Pro with 8GB RAM running macOS 10.14 Mojave. I am trying to load the libraries on an external 2TB WD drive.

*I also want to emphasize that I am currently on a university campus in an urban area with a great internet connection. I'm positive this can't be related to my internet speed.

Thank you for the assistance.