Hi deepunair,

I am sorry to say that I have no experience yet with the LUNA system myself.

But generally, please make sure to allow the LUNA recording system (and all your other music applications!) to control SYNSOPOS when prompted. (SYNSOPOS is an essential part of eLicenser, our copy protection).

You can also adjust this setting later on in the Automation tab (System Preferences > Security & Privacy > Automation - please see screenshot)

In case LUNA does not figure in this list: I am afraid there is no way to manually add an application to the Automation tab - it is a matter of assigning Apple Event entitlements to the applications code, so this is something the UA developers will have to look into!

Here is what it should look like for an app that has assigned entitlements, in case you want to send this to UA:

<plist version="1.0">
<dict>
    <key>com.apple.security.automation.apple-events</key>
    <true/>
    <key>com.apple.security.cs.allow-jit</key>
    <true/>
    <key>com.apple.security.cs.allow-unsigned-executable-memory</key>
    <true/>
    <key>com.apple.security.cs.disable-library-validation</key>
    <true/>
    <key>com.apple.security.device.audio-input</key>
    <true/>
</dict>
</plist>

Best, Marnix

Hie Dewdman42,

Please confirm that you have updated Maschine and Komplete to their very last versions.

Then, please make sure to grant Maschine and Komplete Kontrol Full Disc Access and to allow all your music applications (incl. Maschine, Komplete Kontrol...etc...) to control SYNSOPOS. (SYNSOPOS is an essential part of eLicenser, our copy protection).

You can adjust these settings in the System Preferences - please see screenshots.

Does that resolve the problem?

Best, Marnix

Hi Dewdman42,

Try as I might, I cannot reproduce this on any of my systems - has anybody else ever stumbled over such a problem?

Best, Marnix

Hi sharonsmithmusic,

Can it be that you are trying to load a VE Pro Server project into VE Pro standalone or the free Vienna Ensemble? 

Best, Marnix

Hi fypy,

We are unable to reproduce this here, which makes it hard to find the reason for this error message...

Are you using the MAS version of the plug-in?

Best, Marnix

Hi,

I must confirm that I was able to sort of reproduce this, although the white windows (just one or two in various sizes) only sometimes pop up (randomly, let´s say every third or fourth time) when I attempt to hide VE Pro Server, which indeed does not work properly in OSX 10.11.6, as the windows only go out of focus into the background, but the application is not correctly hidden.

We will have to further investigate this.

Best, Marnix

Hi Bruno,

Do these drop outs only happen with Kontakt 6 or also with other plug-ins?

Best, Marnix

Hi Nordlicht2001,

Please make sure that you have disabled ASIO Guard specifically for Synchron Player in Cubase 10. You can do this by going to:

[Menu] > Studio > Plug-in Manager > VST Instruments > Synchron Player > Click "i" for Plug-in information > Click to set ASIO Guard to Disabled. 

Does that make a difference?

Please note that it is not enough to generally deactivate ASIO Guard in Studio Setup - this actually does not prevent ASIO Guard to still be active for the individual plug-ins!

Best, Marnix

Hi all,

We were able to reproduce the problem with the missing/vanishing IR´s in Cubase with the VST2 version of the Synchron Player plug-in (VST3 seems to be fine though) and the issue is currently being investigated - thanks for your (ongoing) patience!

Best, Marnix

Hi antcarrier and all,

This actually looks like a streaming issue to me - have you tried to raise the Preload Size for the affected instruments in Directory Manager?

Best, Marnix

Hi all,

We still cannot reproduce the problems with exporting mixdowns in Cubase here, but our developers are currently investigating what could possibly cause projects, which have been created in some VE Pro 6 builds, to take so much longer to load in VE Pro 7.

Thank you all for your patience!

Best, Marnix

Hi Shaiket,

It is crucial to check "Make this your default configuration" after setting up the Kontakt outputs , then save your project and restart VE Pro - does that make a difference?

Best, Marnix

Hi,

I could reproduce this with VE Pro 6.0.17011 (which is the version build you mentioned in your support request email!), but not with the latest Vienna Ensemble Pro 6.0.17966 from https://www.vsl.co.at/en/MyVSL/software_installers 

Best, Marnix

Hi Alan,

Ok, thanks for the additional instructions - I was launching DP 9 from scratch in MIDI Only mode by holding the Shift key while launching.

I was now able to reproduce your DP crashes and have notified our developers of it - hopefully they can come up with a fix quickly!

Unfortunately, projects created with VEP 7 can not be saved in a way so they can be opened with VEP 6...

Best, Marnix

Hi Alan,

I justed checked again on my Win 10 PC and cannot reproduce this on it either...

What I do not understand is the fact that VE Pro 7 matters at all when DP is in MIDI-only mode - from my experience, this leads to not loading any audio plug-ins at all!

Would you please send me such a crashing DP9/VEP7 project to , so I can see wether I can reproduce the problem with it?

Best, Marnix

Hi Alan,

I just checked and DP9 does not crash when running it in MIDI only mode here when VE Pro 7 is installed - there are simply no Audio plug-ins activated/available!

I tested it by launching DP9 holding the Shift-key and then loading a previously saved project which is using VE Pro 7...

Is this on Mac or PC?

Best, Marnix

Hi Tim,

To which build of VE Pro 6 have you downgraded?

Please also try VE Pro 6.0.17226 from https://www.vsl.co.at/en/MyVSL/downloads_archive, as this was probably the version you had installed before upgrading to VE Pro 7!

We are in fact unable to reproduce the issues you are experiencing in-house, but we´ll keep investigating!

Best, Marnix

Hi Chris,

Please enable Dynamic Plug-In Processing in PT - does that make a difference?

Also, please make sure that your SSD is indeed Mac-formatted - EXFat for instance, the format most Samsung SSD´s are shipped with by default, is in fact pretty terrible when dealing with our large files on Macs!

Best, Marnix

Hi labman,

OK, we will have to further investigate then - have you already contacted MOTU in this matter, as it seems that DP 10 now behaves differently than DP 9.52 did?

Hi labman,

I have not installed DP 10 yet (still in DP 9.52...), but Auto-Raise works fine here (when activated of course!) with the VE Pro 6.0.17226 MAS plug-in, so I am afraid this is not reproducible...

Best, Marnix

Hi bbelius,

Thanks for the reporting - I just notified our marketing department and they will fix this as soon as possible!

Best, Marnix

Hi David,

I just checked and the Mic Pans on the Synchron Pianos Mixer page work just fine with Mainstage here - please make sure to deactivate the built-in reverb though!

Best, Marnix

Hi,

If such a thing happens,  please first disable, then re-enable "Activate Continuous Sustain Pedal" In the Interface Options - this will solve the problem!

Best, Marnix

Hi Vadim,

Looking closer into this weird behavior: what happens, if you save the project with the erronous "linked" CC assignments, close it and then reload it?

Are the CC´s still "linked"?

Best, Marnix

Hi Vadim,

I can in fact reproduce this, thanks for reporting - our developers will look into it as soon as possible!

Best, Marnix