Hello Peter,

of course we'll help you to fix this issue! Please send an email to , I'll sort this out for you straight away.

Best, Michael

Hello John,

Please rest assured that you won't loose a single day of the protection period. Let's hope that your ViennaKey works flawlessly forever, but in case of a problem, there will always be a human member of our support team that takes care of your specific situation, and we won't "torture" you with missing time from a period overlap.

We're always looking for the best solution for our customers! I hope that helps!

Best,
Michael

Hi Christian,

I've just answered your request which you've send to our support team. I'm sure you'll like it!

Best, Michael

Hello Lionberg,

I'm sorry to hear of your problem! For further support, please send an email to

Kind regrads, Michael

Hello Zenith,

According to our database you haven't registered VEP6 at your account. Please get in touch with us per email, we'll help you straight away:

Best, Michael

Hello Stawei,

Thank you for your interest in our products! Demolicenses for library products are only available for extended sample content, so it'd be necessary to purchase the standard library first. As for the Vienna Imperial standard library, no extended content is available.

Best, Michael

Hello James,

Thanks for your recent purchase in our web shop!

If you're downloading with our download manager, you'll always get the newest version with all updates included.

Regarding the Video: Yes, they're programmed slighty off grid to each other, but it depends which patch you're using. Some of them are available in the Full Library, so maybe that's the difference.

I hope that helps!

All the best, Michael

Hello Darren,

Thanks for your recent purchase in our web shop!

Yes, you could use the ViennaKey that already holds the licenses of your Appassionata Strings to download additional licenses.

I hope that helps!

All the Best, Michael

For the muted C-Trumpet we've made some adjustments at the mute to avoid unwanted frequences and noises.

For the muted Bb Trumpet as well as for the Vienna Dimension BrassII Trumpets we've used straight mutes without any changes.

I hope that helps!

Best, Michael 

Hello Pete,

Thanks for your interest in our products!

Please get in touch with us per email:

We'll do our best to help you regarding a demo license.

Kind regards from Vienna,

Michael Hula, Sales Support

Hello Charlie,

I'm sorry to hear that you've lost your Vienna Key! Please email me under , so we could proceed in your case directly.

Kind regards, Michael Hula

VSL Support

Originally Posted by: Firefrost

1) If I buy an extra key, can I register it with VSL? (I will need to check that it works and this would be a way.)

==> Yes, you could register your key here: MyKeys

2) Where do I send my current key if it fails? I have yet to find an address on the site, here.

==> In your case you'd have to send the broken key to our head office in Vienna

I hope that helps!

Best, Michael Hula

VSL Support

To put it simple: If the key is under the two years hardware-warranty, it'd be necessary to send the key to us. Once the key arrived in our office, you'd get a new key, a 48h demo license to complete ongoing projects, and you'll receive the replacement licenses for free. If the key is outside the warranty you could purchase replacement licenses for EUR 20.- per license.

If the key holds a valid Vienna Protection Plan, you'd get a 50h Emergency License to complete ongoing projects and you'll receive the replacement licenses for free.

To possess an additional spare key is a good solution anyway!

Best, Michael Hula

VSL Support

Hello Firefrost,

Duplicating a license isn't possible, because that would be of course completely counterproductive in terms of a copy protection. However, there are two solutions:

- If you want to be safe in case your ViennaKey fails, you could transfer your licenses to a new key to be protected by our warranty of two years. The date of the purchase of the key counts.

- If you want to be protected additional against loss of your ViennaKey, our Vienna Protection Plan is the way to go.

I hope that helps!

Best, Michael Hula

VSL Support

Hello Eucalyptis,

I've also sent you an answer regarding this request within your support case.

Best, Michael Hula

Hello Michael,

Thanks for your interest in additional libraries! I'm not sure if I got your question the right way, but more details to the Oboes could be found here:

French Oboe: 

Viennese Oboe: 

I hope that, helps!

All the best, Michael Hula, VSL Support

Hello Lance,

If your ViennaKey dongle is damaged, you don't have to worry. I'll send you an email with further details straight away.

Kind regards from Vienna,

Michael Hula, VSL Support

This thread obviously lost it's trace, now closed.