Hello Jonathon,

I've replied to you on Thursday, 7. September 2023 and on Sunday, 10. September 2023 within case #511296. Basically I can't overrule decisions from a different authorized dealer, but I'll reply to you once again within the mentioned case, so we could work out a satisfying solution for you.

Best, Michael

Hi Matthieu,

Please reach out to directly.

Best, Michael

Here you go: https://www.vsl.co.at/en/Profile/Reset_Password?

Best, Michael

Hi Daddy0,

For the Dimension Brass library Bb-Trumpets has been used.

Best, Michael

Hello lasvideo,

Since you've opened a support ticket (#502352) as well, we'll reply within this case number directly.

Best, Michael

Hi Brock,

we're already in touch via support case, so let's proceed there.

Best, Michael

Jane, any criticism is most welcome, but if an example falls short, it‘s not necessarily a good comparison. Of course it‘s a logical consequence that the production process has influence on the quality of a product, but I’ve written a discussion about this process wouldn‘t change anything. Suggestions regarding the Synchron Piano Player would be evaluated very carefully, any feedback is much appreciated. I guess I‘ve made our point of view in this matter pretty clear and I can‘t see any disadvantage for our customers at all.

Best, Michael

Our connection with Fazioli is also a matter of mutual trust of our companies, so we don‘t share internal information to the public. To put it simple, any discussion about our production process doesn‘t have influence on the quality of the library itself actually. Simply enjoy the F308!

Best, Michael

We feel most proud to be the only company on the market for sample libraries allowed to use the name Fazioli for our library product. I hope you understand, but in the case of our Synchron Fazioli F308 library we are not going to issue information on certain internal production details.

Best, Michael

Hi lyjman,

We've now assigned the requested iLok-ID to your account. Since your mail inbox still doesn't seem to receive emails from our support, hopefully you'll be informed this way via our forum.

Best regards, Michael

Hello lyjman,

You've also sent a request to our support team, we'll finalize your request per email within your case number #482048. Kindly note, that our system reports your mail inbox as full, so maybe you'd like to have a look at it as well for further support.

Best regards, Michael

I've had a look at your account right now: All convertible licenses has been deposited successful to your iLok account.

Best, Michael

Hello Andreas, since you‘ve also contacted us in the support case #477377, we‘ll continue there to sort this issue out.
Best, Michael

Hello Matt,

I‘m sorry to hear of your trouble, but according to our database you‘ve not registered the Synchron Woodwinds yet. For further support, please get in touch with .

Best, Michael

Hi Junhui,

I‘ve just solved your case and you should have already received my answer per email.

Best Michael

Hi Patrick,

Thanks for your interest in additional products of the Vienna Symphonic Library!

I've just had a look at your registrations and in our webshop your price for the SYNCHRON-ized CLARINET ENSEMBLE Library would be EUR 50.- as expected. Maybe you'd need to refresh your basket or even your browser?

I hope that helps!

Kind regards, Michael
VSL Sales Support

Hello kohltor,

We are sorry for the inconvenience, but since we are customers of Steinberg ourselves, we don‘t have any influence on the current situation. This is the recent statement from Steinberg: https://helpcenter.stein...74-License-server-outage

"We are experiencing license server outages which lead to failed license transactions (license activation, license transfer and license upgrades).
We are investigating and work on a resolution to be available as soon as possible.

Please note: Licenses cannot get lost! Failed license transactions can be restarted once the license server is back online.!"

Best, Michael

Oh yes, I remember the Glissandi very well! We've wasted dozens of erasers and the top of the resonance body of the Piano looked like the gravel zone of a race track ;-)

Best, Michael

Hello Stefan,

Thanks for asking! To be honest, I don't remember exactly how we've recorded each effect, since it's almost 14 years ago. But pressing the pedal would make sense to let the chain vibrate more effectively, for example. The screws spread the strings, so the dampers could be blocked, pressing the pedal could be a workaround too, maybe occasionally half pedaling has been applied, solutions like that...

I hope that helps a bit!

Best, Michael

Hi Fraz,

Thanks for your interest in additional products of the Vienna Symphonic Library!

I'm sorry to disappoint you, but it's not our policy to share information about special prices in advance, I hope you understand. Our newsletter will keep you posted about upcoming sales promotions first hand.

But given the fact that with the purchase of the VI-Superpackage Full Library you'd save almost EUR 4.000.- compared to a purchase of each collection separately, it's a pretty good deal anyway.

Best, Michael

Dear forum members, please avoid of getting too personal with your replies. A lively discussion is appreciated, but refrain from personal attacks.

Thanks for your understanding!

Best, Michael

Hello Danny,

Could you please reach out to ?

I could then forward your order to our authorized dealer partner in U.S.to solve the problem.

Thanks in advance!

Best, Michael

Hello Danny,

Thanks for your interest in our products!

You could redeem vouchers just in the same webshop you‘ve purchased them.

I hope that helps!

Best, Michael

Hello Stig,

Yes, the Dimension Brass has been recorded senza vibrato. Since the whole setup was different to e.g. the VI-Trumpet Ensemble(https://www.vsl.co.at/en/Brass_I/Trumpet_ensemble_3#!Sample_Content), our goal was to achieve a very distinct, clean sound for each individual instrument. The group of four performed the sample recording as a whole at once, but each player has been miked individually. Vibrato gave us an additional roomsound, which didn't fit to our imaginations how this product should sound. But you could easily blend e.g. the Trumpet Bb vibrato patch with the Dimension Brass Trumpets.

Best, Michael

Hello Peter,

of course we'll help you to fix this issue! Please send an email to , I'll sort this out for you straight away.

Best, Michael