Hi lyjman,

We've now assigned the requested iLok-ID to your account. Since your mail inbox still doesn't seem to receive emails from our support, hopefully you'll be informed this way via our forum.

Best regards, Michael

Hello lyjman,

You've also sent a request to our support team, we'll finalize your request per email within your case number #482048. Kindly note, that our system reports your mail inbox as full, so maybe you'd like to have a look at it as well for further support.

Best regards, Michael

I've had a look at your account right now: All convertible licenses has been deposited successful to your iLok account.

Best, Michael

Hello Andreas, since you‘ve also contacted us in the support case #477377, we‘ll continue there to sort this issue out.
Best, Michael

Hello Matt,

I‘m sorry to hear of your trouble, but according to our database you‘ve not registered the Synchron Woodwinds yet. For further support, please get in touch with .

Best, Michael

Hi Junhui,

I‘ve just solved your case and you should have already received my answer per email.

Best Michael

Hi Patrick,

Thanks for your interest in additional products of the Vienna Symphonic Library!

I've just had a look at your registrations and in our webshop your price for the SYNCHRON-ized CLARINET ENSEMBLE Library would be EUR 50.- as expected. Maybe you'd need to refresh your basket or even your browser?

I hope that helps!

Kind regards, Michael
VSL Sales Support

Hello kohltor,

We are sorry for the inconvenience, but since we are customers of Steinberg ourselves, we don‘t have any influence on the current situation. This is the recent statement from Steinberg: https://helpcenter.stein...74-License-server-outage

"We are experiencing license server outages which lead to failed license transactions (license activation, license transfer and license upgrades).
We are investigating and work on a resolution to be available as soon as possible.

Please note: Licenses cannot get lost! Failed license transactions can be restarted once the license server is back online.!"

Best, Michael

Oh yes, I remember the Glissandi very well! We've wasted dozens of erasers and the top of the resonance body of the Piano looked like the gravel zone of a race track ;-)

Best, Michael

Hello Stefan,

Thanks for asking! To be honest, I don't remember exactly how we've recorded each effect, since it's almost 14 years ago. But pressing the pedal would make sense to let the chain vibrate more effectively, for example. The screws spread the strings, so the dampers could be blocked, pressing the pedal could be a workaround too, maybe occasionally half pedaling has been applied, solutions like that...

I hope that helps a bit!

Best, Michael

Hi Fraz,

Thanks for your interest in additional products of the Vienna Symphonic Library!

I'm sorry to disappoint you, but it's not our policy to share information about special prices in advance, I hope you understand. Our newsletter will keep you posted about upcoming sales promotions first hand.

But given the fact that with the purchase of the VI-Superpackage Full Library you'd save almost EUR 4.000.- compared to a purchase of each collection separately, it's a pretty good deal anyway.

Best, Michael

Dear forum members, please avoid of getting too personal with your replies. A lively discussion is appreciated, but refrain from personal attacks.

Thanks for your understanding!

Best, Michael

Hello Danny,

Could you please reach out to ?

I could then forward your order to our authorized dealer partner in U.S.to solve the problem.

Thanks in advance!

Best, Michael

Hello Danny,

Thanks for your interest in our products!

You could redeem vouchers just in the same webshop you‘ve purchased them.

I hope that helps!

Best, Michael

Hello Stig,

Yes, the Dimension Brass has been recorded senza vibrato. Since the whole setup was different to e.g. the VI-Trumpet Ensemble(https://www.vsl.co.at/en/Brass_I/Trumpet_ensemble_3#!Sample_Content), our goal was to achieve a very distinct, clean sound for each individual instrument. The group of four performed the sample recording as a whole at once, but each player has been miked individually. Vibrato gave us an additional roomsound, which didn't fit to our imaginations how this product should sound. But you could easily blend e.g. the Trumpet Bb vibrato patch with the Dimension Brass Trumpets.

Best, Michael

Hello Peter,

of course we'll help you to fix this issue! Please send an email to , I'll sort this out for you straight away.

Best, Michael

Hello Peter,

You'd see the expire date of your new protection plans in your personal user area MyVSL - My Keys.

I hope that helps!

Best, Michael

Hello John,

Please rest assured that you won't loose a single day of the protection period. Let's hope that your ViennaKey works flawlessly forever, but in case of a problem, there will always be a human member of our support team that takes care of your specific situation, and we won't "torture" you with missing time from a period overlap.

We're always looking for the best solution for our customers! I hope that helps!

Best,
Michael

Hi Christian,

I've just answered your request which you've send to our support team. I'm sure you'll like it!

Best, Michael

Hello Lionberg,

I'm sorry to hear of your problem! For further support, please send an email to

Kind regrads, Michael

Hello Zenith,

According to our database you haven't registered VEP6 at your account. Please get in touch with us per email, we'll help you straight away:

Best, Michael

Hello Stawei,

Thank you for your interest in our products! Demolicenses for library products are only available for extended sample content, so it'd be necessary to purchase the standard library first. As for the Vienna Imperial standard library, no extended content is available.

Best, Michael

Hello James,

Thanks for your recent purchase in our web shop!

If you're downloading with our download manager, you'll always get the newest version with all updates included.

Regarding the Video: Yes, they're programmed slighty off grid to each other, but it depends which patch you're using. Some of them are available in the Full Library, so maybe that's the difference.

I hope that helps!

All the best, Michael

Hello Darren,

 

Thanks for your recent purchase in our web shop!

Yes, you could use the ViennaKey that already holds the licenses of your Appassionata Strings to download additional licenses.

 

I hope that helps!

All the Best, Michael

Quote: Sometimes one should just replace the instrument if it has flaws / special needs.

That‘s exactly what we did. We had a lot of instrumts to choose from, and the ones we‘ve used for the sample recordings are the instruments with the best sound balance in every aspekt. But that‘s a question of personal taste as always...

Best, Michael Hula