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1.Waiting for Reply from Sales/Support 9/11/2023 6:52:11 AM
Hello Jonathon,

I've replied to you on Thursday, 7. September 2023 and on Sunday, 10. September 2023 within case #511296. Basically I can't overrule decisions from a different authorized dealer, but I'll reply to you once again within the mentioned case, so we could work out a satisfying solution for you.

Best, Michael
2.Synchron Strings Pro trial ? 8/21/2023 12:35:30 PM

Hi Matthieu,

Please reach out to directly.

Best, Michael

3.Change Password 6/4/2023 9:02:54 AM
Here you go: https://www.vsl.co.at/en/Profile/Reset_Password?

Best, Michael
4.Synchronized Dimension Brass vs Synchron Brass 5/27/2023 5:23:13 AM
Hi Daddy0,

For the Dimension Brass library Bb-Trumpets has been used.

Best, Michael
5.DeletedVSL for Dorico installation problem 5/26/2023 8:01:27 AM

Hello lasvideo,

Since you've opened a support ticket (#502352) as well, we'll reply within this case number directly.

Best, Michael

6.Synchron Steinway isn't finding samples 12/28/2022 11:30:41 AM

Hi Brock,

we're already in touch via support case, so let's proceed there.

Best, Michael

7.Does the new Synchron Fazioli have una corda/fourth pedal samples 12/11/2022 7:37:52 PM

Originally Posted by: Jane Fleming Go to Quoted Post

Does that scoop on the hood of your car mean it has a supercharger?>



Jane, any criticism is most welcome, but if an example falls short, it‘s not necessarily a good comparison. Of course it‘s a logical consequence that the production process has influence on the quality of a product, but I’ve written a discussion about this process wouldn‘t change anything. Suggestions regarding the Synchron Piano Player would be evaluated very carefully, any feedback is much appreciated. I guess I‘ve made our point of view in this matter pretty clear and I can‘t see any disadvantage for our customers at all.

Best, Michael

8.Does the new Synchron Fazioli have una corda/fourth pedal samples 12/11/2022 9:16:01 AM
Our connection with Fazioli is also a matter of mutual trust of our companies, so we don‘t share internal information to the public. To put it simple, any discussion about our production process doesn‘t have influence on the quality of the library itself actually. Simply enjoy the F308!

Best, Michael
9.Does the new Synchron Fazioli have una corda/fourth pedal samples 12/10/2022 2:03:49 PM

We feel most proud to be the only company on the market for sample libraries allowed to use the name Fazioli for our library product. I hope you understand, but in the case of our Synchron Fazioli F308 library we are not going to issue information on certain internal production details.

Best, Michael

10.Change iLok user ID 11/9/2022 10:18:58 AM

Hi lyjman,

We've now assigned the requested iLok-ID to your account. Since your mail inbox still doesn't seem to receive emails from our support, hopefully you'll be informed this way via our forum.

Best regards, Michael

11.Change iLok user ID 11/9/2022 8:55:13 AM
Hello lyjman,

You've also sent a request to our support team, we'll finalize your request per email within your case number #482048. Kindly note, that our system reports your mail inbox as full, so maybe you'd like to have a look at it as well for further support.

Best regards, Michael
12.The Friendship & Loyalty 11/1/2022 12:32:17 PM

I've had a look at your account right now: All convertible licenses has been deposited successful to your iLok account.

Best, Michael

13.Change the iLok ID in myVSL 9/26/2022 4:27:48 PM
Hello Andreas, since you‘ve also contacted us in the support case #477377, we‘ll continue there to sort this issue out.
Best, Michael
14.Previous elicensor libraries not showing up in latest synchron player 5/10/2022 5:31:13 AM
Hello Matt,

I‘m sorry to hear of your trouble, but according to our database you‘ve not registered the Synchron Woodwinds yet. For further support, please get in touch with .

Best, Michael
15.Voucher Redeem Issue 12/26/2021 12:40:57 PM
Hi Junhui,

I‘ve just solved your case and you should have already received my answer per email.

Best Michael
16.RESOLVED - Confused about some pricing 11/12/2021 10:09:24 AM
Hi Patrick,

Thanks for your interest in additional products of the Vienna Symphonic Library!

I've just had a look at your registrations and in our webshop your price for the SYNCHRON-ized CLARINET ENSEMBLE Library would be EUR 50.- as expected. Maybe you'd need to refresh your basket or even your browser?

I hope that helps!

Kind regards, Michael
VSL Sales Support
17.ELicenser Server Down 7/31/2021 11:20:08 AM
Hello kohltor,

We are sorry for the inconvenience, but since we are customers of Steinberg ourselves, we don‘t have any influence on the current situation. This is the recent statement from Steinberg: https://helpcenter.stein...74-License-server-outage

"We are experiencing license server outages which lead to failed license transactions (license activation, license transfer and license upgrades).
We are investigating and work on a resolution to be available as soon as possible.

Please note: Licenses cannot get lost! Failed license transactions can be restarted once the license server is back online.!"

Best, Michael
18.Prepared Piano 6/18/2021 10:24:31 AM
Oh yes, I remember the Glissandi very well! We've wasted dozens of erasers and the top of the resonance body of the Piano looked like the gravel zone of a race track ;-)

Best, Michael
19.Prepared Piano 6/17/2021 9:12:03 PM
Hello Stefan,

Thanks for asking! To be honest, I don't remember exactly how we've recorded each effect, since it's almost 14 years ago. But pressing the pedal would make sense to let the chain vibrate more effectively, for example. The screws spread the strings, so the dampers could be blocked, pressing the pedal could be a workaround too, maybe occasionally half pedaling has been applied, solutions like that...

I hope that helps a bit!

Best, Michael
20.VI Super Package 5/25/2021 4:14:17 PM
Hi Fraz,

Thanks for your interest in additional products of the Vienna Symphonic Library!

I'm sorry to disappoint you, but it's not our policy to share information about special prices in advance, I hope you understand. Our newsletter will keep you posted about upcoming sales promotions first hand.

But given the fact that with the purchase of the VI-Superpackage Full Library you'd save almost EUR 4.000.- compared to a purchase of each collection separately, it's a pretty good deal anyway.

Best, Michael
21.Logic Pro articulation sets 5/2/2021 5:56:01 AM
Dear forum members, please avoid of getting too personal with your replies. A lively discussion is appreciated, but refrain from personal attacks.

Thanks for your understanding!

Best, Michael
22.How Do I Use Vienna Vouchers at Third Party Vendor's Web Site? 4/6/2021 6:49:55 AM
Hello Danny,

Could you please reach out to ?

I could then forward your order to our authorized dealer partner in U.S.to solve the problem.

Thanks in advance!

Best, Michael
23.How Do I Use Vienna Vouchers at Third Party Vendor's Web Site? 4/5/2021 5:55:56 AM
Hello Danny,

Thanks for your interest in our products!

You could redeem vouchers just in the same webshop you‘ve purchased them.

I hope that helps!

Best, Michael
24.No vibrato in Synchronized Dim. Brass trumpets? 3/17/2021 6:51:35 PM
Hello Stig,

Yes, the Dimension Brass has been recorded senza vibrato. Since the whole setup was different to e.g. the VI-Trumpet Ensemble(https://www.vsl.co.at/en/Brass_I/Trumpet_ensemble_3#!Sample_Content), our goal was to achieve a very distinct, clean sound for each individual instrument. The group of four performed the sample recording as a whole at once, but each player has been miked individually. Vibrato gave us an additional roomsound, which didn't fit to our imaginations how this product should sound. But you could easily blend e.g. the Trumpet Bb vibrato patch with the Dimension Brass Trumpets.

Best, Michael
25.VSL Protection Plan question reframed 10/22/2020 4:38:23 PM

Hello Peter,

of course we'll help you to fix this issue! Please send an email to , I'll sort this out for you straight away.

Best, Michael

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