FORUMS - Vienna Symphonic Library

1.MISSION COMPLETED: Moving from eLicenser to iLok 11/5/2022 12:49:57 AM

Originally Posted by: deswind

I will check the link which I found using google. My original question was intended as a shortcut which kind people on forums usually provide. It also saves time for others. This link may work better: https://www.vsl.co.at/en/Hello_iLok

It may save time for others but also once you learn how to solve one problem by judicious search you are more able to find other answers you have rather than just getting a quickie answer by way of a forum. It's the old saw: give a man a fish and you feed him for a meal; teach a man to fish and you feed him for a lifetime.

2.MISSION COMPLETED: Moving from eLicenser to iLok 11/4/2022 9:09:57 PM

Originally Posted by: deswind

Originally Posted by: musicman691

Originally Posted by: deswind

Where can I read the latest on how to go from the elicensor to ilok without trying to read 17 pages of posts on this thread? Thank you!!!

I would jump a few pages in from the beginning and look - it's what anyone of us would have to do.

I found what I needed here: https://www.vsl.co.at/en/Hello_iLok#:~:text=Starting%20now%2C%20when%20you%20purchase,iLok%20License%20Manager%20for%20activation.

Just to let you know but your link doesn't work. Still a simple search here would have turned up the fix or use Google to find the answer. Not trying to be a jerk but learning how to use search tools like Google or Duck Duck Go will go a long way to getting you through life.

3.MISSION COMPLETED: Moving from eLicenser to iLok 11/4/2022 7:28:50 PM

Originally Posted by: deswind

Where can I read the latest on how to go from the elicensor to ilok without trying to read 17 pages of posts on this thread? Thank you!!!

I would jump a few pages in from the beginning and look - it's what anyone of us would have to do.

4.MISSION COMPLETED: Moving from eLicenser to iLok 9/18/2022 4:47:01 PM

Originally Posted by: Vagfilm

In case it is of interest to anyone, i was indeed unable to mix eLicenser and iLok synchon piano products IN THE SAME MACHINE. Guess I will have to forget using VSL offline (unless I buy the iLok dongle, but since I had bought the Steinberg eLicenser a couple of weeks before VSL announced the move to iLok, I am not too keen on getting another even more expensive dongle).

For the umpteenth time - just go iLok as sooner or later you're going to run into s/w that needs the physical iLok dongle. I believe even Steinberg has deprecated the eLicenser system.

5.MISSION COMPLETED: Moving from eLicenser to iLok 9/10/2022 10:40:53 AM

Originally Posted by: Vagfilm

Thanks Jane F, I am well aware of that information from the FAQ (that was the reason for not buying the license upgrade from standard to full of the d-274 during last sale...), but I think that the wording in the faq is not 100% clear about the possibility of maintaining both licensing systems in the same machine for NON-SIMULTANEOUS use of different libraries. That is why I asked here for an official response, before deciding if a go full iLok or maintain my current situation. But should have asked before Paul's weekend :)

I would just go iLok and be done with it. The iLok3 is smaller than iLok2. Sooner or later you're going to run into s/w that needs it as not everything that does iLok allows the use of machine licensing where you don't need the physical iLok.

6.MISSION COMPLETED: Moving from eLicenser to iLok 9/9/2022 8:08:24 PM

Originally Posted by: Vagfilm

Originally Posted by: musicman691

Why not just transfer the eLicenser asset over to your iLok?

I already did that, but in a separate computer. Thus, I have a music-only laptop that is able to run the d274 offline with a dongle, and a work laptop that runs the ilok 274 (whenever I don't have the music laptop with me). I know that you can't have the SAME license on ilok and eLicenser on the same machine. But I am not sure what happens with two different licenses on the same machine: can you have one under eLicenser and the other one for a different library running on iLok?

I still don't understand the problem. Are you saying you want to have the license on 2 different computers at the same time? If so why worry about having them on the same machine? Your description isn't all that clear on exactly what you are trying to do. Or don't you want to move the iLok between machines? The iLok license moves with the iLok.

7.MISSION COMPLETED: Moving from eLicenser to iLok 9/9/2022 6:39:41 PM

Originally Posted by: Vagfilm

I have a VSL library (Synchron Piano D-274) with the eLicenser license that I use in a laptop with the eLicenser dongle (from time to time I have to use it offline, and I like the convenience of the dongle). I am now considering to buy another synchron piano library (the Yamaha CFX), and that will of course come with the current iLok licensing.

My question is: can I have both systems installed in the same computer (not simultaneously, of course)? Run the d-274 with the eLicenser dongle and the CFX with the iLok system?

Why not just transfer the eLicenser asset over to your iLok?

8.MISSION COMPLETED: Moving from eLicenser to iLok 4/14/2022 10:31:42 AM

Originally Posted by: Paul

Hi,

Hm, that's the first time I have seen that question... I actually don't know, but I don't see what speaks against it.
I guess the next time you install an update, it will be installed into separate folders in your Applications folder again, Mac standard.

Best,
Paul

I do know there are a lot of programs that will allow installation into whatever folder you want on a Mac. Oh well - it was worth a try.

9.MISSION COMPLETED: Moving from eLicenser to iLok 4/13/2022 11:03:38 AM

Is it possible to move the installed players, VEPro, VEPro Server and ViPro programs to a sub-folder in OSX Applications? If I do that then Vienna Assistant doesn't see them and thinks they aren't installed. I'm trying to neaten up my Applications folder and have been able to do what I want with other programs.

10.MISSION COMPLETED: Moving from eLicenser to iLok 4/11/2022 5:45:27 PM

Working perfectly now.

Thanks Paul and the development team.

11.MISSION COMPLETED: Moving from eLicenser to iLok 4/11/2022 1:10:33 AM

Originally Posted by: steins

Hi,

I tried the steps you suggested, but I'm not able to uninstall anything from Vienna Assistant. It starts the uninstall process, then hangs. I did a fresh install of Vienna Assistant as well, same results. It looks like it's the same problem as musicman691 described.

From what I can see, Vienna Assistant hangs when trying to install to /Library/ folder, like the installer is waiting for permission to install to this folder or something.

Thanks for helping sorting this out. I'm sending an email to support just in case.

Stein Tore

Originally Posted by: Paul

Hi guys,

I wonder if this helps, please give it a try:

1) Uninstall your VSL software with the Vienna Assistant

2) Install the software with the Vienna Assistant again.

This should remove and update everything like it should have right away.

Please let me know if this worked.

Best,
Paul

Stein: Ran into the same problem you're having with uninstalling from Vienna Assistant. What I had to do was to uninstall each piece of software using the uninstaller that was installed when each program was installed. I have a support case in with VSL Support. The case number is 451526 - you may want to refer to that when writing to support.

I uninstalled everything except for Epic Orchestra. Got a fresh download of Vienna Assistant and proceeded through the install and it hung up and had to force quit. Had to manually install everything.

There's actually 2 places things get installed to. One is Library/VSL and the other is the Applications folder. I don't know if there's a prefs folder that gets stuff installed to. And I have OSX security set to install from anywhere so that's not the holdup.

12.MISSION COMPLETED: Moving from eLicenser to iLok 4/10/2022 9:22:23 PM

Originally Posted by: Paul

Hi,

Not sure if that comes across on this beautiful sunday, but I'm really doing my best to help.

Already discussing this with our developers.

Thanks for your patience.

Best,
Paul

Your help is appreciated but something like this should have been caught in testing.

13.MISSION COMPLETED: Moving from eLicenser to iLok 4/10/2022 4:59:29 PM

Originally Posted by: Paul

Hi musicman691,

Please contact me via or PM, I'd like to take a closer look at this.

Best,
Paul

Just sent you an email. This is frustrating and it appears I'm not the only one with this issue.

14.MISSION COMPLETED: Moving from eLicenser to iLok 4/10/2022 12:28:23 PM

The saga with Vienna Assistant grows. Tried uninstalling s/w from the Vienna Assistant and it won't uninstall. Oh it starts but never completes the task. Verified by going to my Applications folder and can still open the different s/w. Have to do the uninstall using the uninstaller that the installer installs. Now when I go to install something from the Assistant I get the SSBD - spinning beachball of death.

This is NOT good and needs to be fixed.

And yes I have a fresh install of Vienna Assistant.

15.MISSION COMPLETED: Moving from eLicenser to iLok 4/9/2022 9:53:49 PM

Originally Posted by: Paul

Hi guys,

I wonder if this helps, please give it a try:

1) Uninstall your VSL software with the Vienna Assistant

2) Install the software with the Vienna Assistant again.

This should remove and update everything like it should have right away.

Please let me know if this worked.

Best,
Paul

Do you mean uninstall and reinstall the sample libraries as well? That's not a good thing. You're missing the problem - this started when silent install happened.

edit:

I just tried this with the Synchron Player and it still hung up. Thankfully the installer was downloaded. Had to do a force quite because I got an 'application not responding" message when clicking on the OSX Dock.

16.MISSION COMPLETED: Moving from eLicenser to iLok 4/9/2022 6:16:21 PM

Originally Posted by: steins

Hi,

I'm having the exact same issue. I'm on a Mac Pro 2009 (4.1) running High Sierra 10.13.6. The Assistant is stuck on installing to /Library/Audio/Plug-ins/VST. I tried installing the Syncron Player manually using the download from Assistant, which worked OK and appears as Installed after restarting Assistant. Assistant is V1.0.1.129, I have not tried any previous versions.

Stein Tore

Originally Posted by: musicman691

Originally Posted by: Paul

Hi musicman691,

Please confirm that you are working with Vienna Assistant 1.0.129 (lower left corner).

I cannot reproduce this here.... It would be very good to have your screenshots illustrating your findings, also as "proof" for our developers:

Best,
Paul

Unfortunately I don't have anything that needs updating so I can't provide you with screenshots. What specific shots do you need/want? Can't show the activity monitor circling in the gui with a still shot and I don't have the ability to do a movie. I checked my security setting in OSX and I have it set to allow install from everywhere. And yes I am running 1.0.129.

Am surprised this can't be reproduced on your end. It's not just one time that it happened but everytime since the Assistant went to silent install. I've seen issues before with installers that do silent install on my machine; and thankfully those installers allow a choice of silent or regular install. I'm thinking given what I'm seeing that it's the silent install messing things up.

Sorry that you're having the same problem I'm having but also glad to know it's not just me. I don't look at the page you show but another one and it shows the circular thing that looks like a dot chasing itself in a circle. My troubles started when they went to silent install on Vienna Assistant. Major thing I don't like is the Assistant auto-updating when it starts.

17.MISSION COMPLETED: Moving from eLicenser to iLok 4/9/2022 11:14:55 AM

Originally Posted by: Firefrost

Does one need to have licences activated on the ilok to be able to insure it (zero down time). I have none on there yet. It won't let me get past review order. I appreciate this isn't the right forum to ask this question but someone may know and if so, please help. the ilok site support steers me through some highly edited questions with nothing among them that might answer this.

I was hoping to insure the thing at the ready so when I try the transition insurance it's already done.

Thank you if you can help but if thought irrelevant, so be it.

You need to have at least one license on the iLok in order to get ZDT. Otherwise there's nothing to insure except a piece of plastic and a circuit. What you could do is get another piece of inexpensive s/w that uses iLok and put that on the iLok and then go for ZDT. Why not just wait and get ZDT when you do the transition? Do you have any s/w that can use iLok - if so then put the license on said iLok.

18.MISSION COMPLETED: Moving from eLicenser to iLok 4/9/2022 10:50:34 AM

Originally Posted by: Paul

Hi musicman691,

Please confirm that you are working with Vienna Assistant 1.0.129 (lower left corner).

I cannot reproduce this here.... It would be very good to have your screenshots illustrating your findings, also as "proof" for our developers:

Best,
Paul

Unfortunately I don't have anything that needs updating so I can't provide you with screenshots. What specific shots do you need/want? Can't show the activity monitor circling in the gui with a still shot and I don't have the ability to do a movie. I checked my security setting in OSX and I have it set to allow install from everywhere. And yes I am running 1.0.129.

Am surprised this can't be reproduced on your end. It's not just one time that it happened but everytime since the Assistant went to silent install. I've seen issues before with installers that do silent install on my machine; and thankfully those installers allow a choice of silent or regular install. I'm thinking given what I'm seeing that it's the silent install messing things up.

19.MISSION COMPLETED: Moving from eLicenser to iLok 4/8/2022 7:54:46 PM

Originally Posted by: Paul

Hi musicman691,

I hear such a report for the first time.

Let's fix it! I'll try to find a machine with macOS 10.13.6 on it and will try to reproduce this.

If you have any pointers for special settings on your system, please tell me, best directly and with screenshots:

Best,
Paul

Thanks for the reply Paul. There's no special settings on my machine. It's a 2012 MaPro with 3.46 GHz hex core cpu.

20.MISSION COMPLETED: Moving from eLicenser to iLok 4/8/2022 4:25:31 PM

Ever since Vienna Assistant went to silent install I've been having issues with it. Running OSX 10.13.6. Sure it downloads each item as you click on it. If you then go to the page to install each download there's an activity indicator spinning in the Assistant gui and OSX puts up a windows asking for my system password to do the install and that's not the issue. The issue is the activity indicator just cycles and cycles and cycles and nothing gets installed. Or at least there's no indication that the install has been done. I end up having to force quit Vienna Assistant and manually install each update myself. Thankfully that works.

Also not a fan of the Vienna Assistant automatically updating itself. I've been bit too many times but something like this that installed an update my system couldn't use. Please go back to a system that allows one to update the Assistant if one wants to. And PLEASE fix the silent installer routine - it's broken.

Right now Vienna Assistant is only good for letting one know about updates and downloading them for those of us that aren't buying or authorizing anything.

21.MISSION COMPLETED: Moving from eLicenser to iLok 4/1/2022 11:51:18 AM

Originally Posted by: Paul

Hi,

Silent installation is now included automatically.
"Update all" is not integrated yet, you need to install each software individually for now.

Best,
Paul

Thanks for the reply. Thankfully I had the downloaded installers as Vienna Assistant constantly froze/locked up requiring a 'force quit' in OSX..

22.MISSION COMPLETED: Moving from eLicenser to iLok 4/1/2022 11:29:07 AM

Originally Posted by: Paul

Hi everybody,

Thanks for the great feedback!

A new version of the Vienna Assistant is now available (restart it for automatic updates), with silent installation of all software products (and updates here as well).

Remember: We're just getting started!

Best,
Paul

Is silent install supposed to be an option? If it is I don't see it. And I don't see an 'update all' selection - is there supposed to be one? Or do I just click on download/install for one and everything gets updated?

edit for additional:

This new Assistant version doesn't seem to be working right. I click on update and it starts downloading and then just sits there seemingly doing nothing. When I click on the OSX Dock I see an 'application not responding'.

23.MISSION COMPLETED: Moving from eLicenser to iLok 3/31/2022 5:01:44 PM

Originally Posted by: Dewdman42

I just got my transition email today. Will have several days of downloading to do, but so far its going very smoothly and I have to say I'm quite impressed with the Vienna Assistant...this will be a much much nicer way to keep on top of updates and download VSL products. It also helps me to understand what I don't own, which I'm not sure is good for me, hahaha, but anyway, just want to say, nicely done....this is a very thorough changeover, well done VSL.

I'm also very happy to read that iLok will no longer require the license protection plan...this is a very very welcome change also.

Well done VSL.

I don't recall Vienna requiring a license protection plan for the Vienna Key - that was always optional. And iLok never required a license protection plan. The ZDT on iLok is completely optional as well but if you value your investment in software it's the cheapest insurance you'll ever buy at $30 US per year. I have 2 iLoks and each has their own ZDT coverage.

24.MISSION COMPLETED: Moving from eLicenser to iLok 3/23/2022 5:42:54 PM

Originally Posted by: Nuno2013

I thought the idea of moving to iLok was to get rid of the dongle :)

My specs are:

CPU: i7 9750h
RAM: 64Gb
Internal SSD

CPU speed? Operating System? Have you optimized your computer for music work? Do you have anything else running on the computer?

You NEVER want to trust anything Cloud related as the performance can really vary from semi-ok to downright miserable. iLok 3's are quite a bit smaller than the iLok 2. Sooner or later you're going to need a physical iLok for other software - trust me on that as not every developer allows iLok Cloud or iLok machine.

25.MISSION COMPLETED: Moving from eLicenser to iLok 3/23/2022 4:15:59 PM

Originally Posted by: Nuno2013

Hi

Since i moved my licenses to iLok (cloud), Synchron Player takes ages to load (sometimes 5 minutes!).

I also noticed an increase of 5% of CPU usage for the PACE License Service process during the loading, so i think it is something related.

Can someone help me?

Get a real physical iLok and ditch Cloud anything. It's not reliable. Also what are your system specs?

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