FORUMS - Vienna Symphonic Library

1.MISSION COMPLETED: Moving from eLicenser to iLok 4/14/2022 10:31:42 AM

Originally Posted by: Paul

Hi,

Hm, that's the first time I have seen that question... I actually don't know, but I don't see what speaks against it.
I guess the next time you install an update, it will be installed into separate folders in your Applications folder again, Mac standard.

Best,
Paul

I do know there are a lot of programs that will allow installation into whatever folder you want on a Mac. Oh well - it was worth a try.

2.MISSION COMPLETED: Moving from eLicenser to iLok 4/13/2022 11:03:38 AM

Is it possible to move the installed players, VEPro, VEPro Server and ViPro programs to a sub-folder in OSX Applications? If I do that then Vienna Assistant doesn't see them and thinks they aren't installed. I'm trying to neaten up my Applications folder and have been able to do what I want with other programs.

3.MISSION COMPLETED: Moving from eLicenser to iLok 4/11/2022 5:45:27 PM

Working perfectly now.

Thanks Paul and the development team.

4.MISSION COMPLETED: Moving from eLicenser to iLok 4/11/2022 1:10:33 AM

Originally Posted by: steins

Hi,

I tried the steps you suggested, but I'm not able to uninstall anything from Vienna Assistant. It starts the uninstall process, then hangs. I did a fresh install of Vienna Assistant as well, same results. It looks like it's the same problem as musicman691 described.

From what I can see, Vienna Assistant hangs when trying to install to /Library/ folder, like the installer is waiting for permission to install to this folder or something.

Thanks for helping sorting this out. I'm sending an email to support just in case.

Stein Tore

Originally Posted by: Paul

Hi guys,

I wonder if this helps, please give it a try:

1) Uninstall your VSL software with the Vienna Assistant

2) Install the software with the Vienna Assistant again.

This should remove and update everything like it should have right away.

Please let me know if this worked.

Best,
Paul

Stein: Ran into the same problem you're having with uninstalling from Vienna Assistant. What I had to do was to uninstall each piece of software using the uninstaller that was installed when each program was installed. I have a support case in with VSL Support. The case number is 451526 - you may want to refer to that when writing to support.

I uninstalled everything except for Epic Orchestra. Got a fresh download of Vienna Assistant and proceeded through the install and it hung up and had to force quit. Had to manually install everything.

There's actually 2 places things get installed to. One is Library/VSL and the other is the Applications folder. I don't know if there's a prefs folder that gets stuff installed to. And I have OSX security set to install from anywhere so that's not the holdup.

5.MISSION COMPLETED: Moving from eLicenser to iLok 4/10/2022 9:22:23 PM

Originally Posted by: Paul

Hi,

Not sure if that comes across on this beautiful sunday, but I'm really doing my best to help.

Already discussing this with our developers.

Thanks for your patience.

Best,
Paul

Your help is appreciated but something like this should have been caught in testing.

6.MISSION COMPLETED: Moving from eLicenser to iLok 4/10/2022 4:59:29 PM

Originally Posted by: Paul

Hi musicman691,

Please contact me via or PM, I'd like to take a closer look at this.

Best,
Paul

Just sent you an email. This is frustrating and it appears I'm not the only one with this issue.

7.MISSION COMPLETED: Moving from eLicenser to iLok 4/10/2022 12:28:23 PM

The saga with Vienna Assistant grows. Tried uninstalling s/w from the Vienna Assistant and it won't uninstall. Oh it starts but never completes the task. Verified by going to my Applications folder and can still open the different s/w. Have to do the uninstall using the uninstaller that the installer installs. Now when I go to install something from the Assistant I get the SSBD - spinning beachball of death.

This is NOT good and needs to be fixed.

And yes I have a fresh install of Vienna Assistant.

8.MISSION COMPLETED: Moving from eLicenser to iLok 4/9/2022 9:53:49 PM

Originally Posted by: Paul

Hi guys,

I wonder if this helps, please give it a try:

1) Uninstall your VSL software with the Vienna Assistant

2) Install the software with the Vienna Assistant again.

This should remove and update everything like it should have right away.

Please let me know if this worked.

Best,
Paul

Do you mean uninstall and reinstall the sample libraries as well? That's not a good thing. You're missing the problem - this started when silent install happened.

edit:

I just tried this with the Synchron Player and it still hung up. Thankfully the installer was downloaded. Had to do a force quite because I got an 'application not responding" message when clicking on the OSX Dock.

9.MISSION COMPLETED: Moving from eLicenser to iLok 4/9/2022 6:16:21 PM

Originally Posted by: steins

Hi,

I'm having the exact same issue. I'm on a Mac Pro 2009 (4.1) running High Sierra 10.13.6. The Assistant is stuck on installing to /Library/Audio/Plug-ins/VST. I tried installing the Syncron Player manually using the download from Assistant, which worked OK and appears as Installed after restarting Assistant. Assistant is V1.0.1.129, I have not tried any previous versions.

Stein Tore

Originally Posted by: musicman691

Originally Posted by: Paul

Hi musicman691,

Please confirm that you are working with Vienna Assistant 1.0.129 (lower left corner).

I cannot reproduce this here.... It would be very good to have your screenshots illustrating your findings, also as "proof" for our developers:

Best,
Paul

Unfortunately I don't have anything that needs updating so I can't provide you with screenshots. What specific shots do you need/want? Can't show the activity monitor circling in the gui with a still shot and I don't have the ability to do a movie. I checked my security setting in OSX and I have it set to allow install from everywhere. And yes I am running 1.0.129.

Am surprised this can't be reproduced on your end. It's not just one time that it happened but everytime since the Assistant went to silent install. I've seen issues before with installers that do silent install on my machine; and thankfully those installers allow a choice of silent or regular install. I'm thinking given what I'm seeing that it's the silent install messing things up.

Sorry that you're having the same problem I'm having but also glad to know it's not just me. I don't look at the page you show but another one and it shows the circular thing that looks like a dot chasing itself in a circle. My troubles started when they went to silent install on Vienna Assistant. Major thing I don't like is the Assistant auto-updating when it starts.

10.MISSION COMPLETED: Moving from eLicenser to iLok 4/9/2022 11:14:55 AM

Originally Posted by: Firefrost

Does one need to have licences activated on the ilok to be able to insure it (zero down time). I have none on there yet. It won't let me get past review order. I appreciate this isn't the right forum to ask this question but someone may know and if so, please help. the ilok site support steers me through some highly edited questions with nothing among them that might answer this.

I was hoping to insure the thing at the ready so when I try the transition insurance it's already done.

Thank you if you can help but if thought irrelevant, so be it.

You need to have at least one license on the iLok in order to get ZDT. Otherwise there's nothing to insure except a piece of plastic and a circuit. What you could do is get another piece of inexpensive s/w that uses iLok and put that on the iLok and then go for ZDT. Why not just wait and get ZDT when you do the transition? Do you have any s/w that can use iLok - if so then put the license on said iLok.

11.MISSION COMPLETED: Moving from eLicenser to iLok 4/9/2022 10:50:34 AM

Originally Posted by: Paul

Hi musicman691,

Please confirm that you are working with Vienna Assistant 1.0.129 (lower left corner).

I cannot reproduce this here.... It would be very good to have your screenshots illustrating your findings, also as "proof" for our developers:

Best,
Paul

Unfortunately I don't have anything that needs updating so I can't provide you with screenshots. What specific shots do you need/want? Can't show the activity monitor circling in the gui with a still shot and I don't have the ability to do a movie. I checked my security setting in OSX and I have it set to allow install from everywhere. And yes I am running 1.0.129.

Am surprised this can't be reproduced on your end. It's not just one time that it happened but everytime since the Assistant went to silent install. I've seen issues before with installers that do silent install on my machine; and thankfully those installers allow a choice of silent or regular install. I'm thinking given what I'm seeing that it's the silent install messing things up.

12.MISSION COMPLETED: Moving from eLicenser to iLok 4/8/2022 7:54:46 PM

Originally Posted by: Paul

Hi musicman691,

I hear such a report for the first time.

Let's fix it! I'll try to find a machine with macOS 10.13.6 on it and will try to reproduce this.

If you have any pointers for special settings on your system, please tell me, best directly and with screenshots:

Best,
Paul

Thanks for the reply Paul. There's no special settings on my machine. It's a 2012 MaPro with 3.46 GHz hex core cpu.

13.MISSION COMPLETED: Moving from eLicenser to iLok 4/8/2022 4:25:31 PM

Ever since Vienna Assistant went to silent install I've been having issues with it. Running OSX 10.13.6. Sure it downloads each item as you click on it. If you then go to the page to install each download there's an activity indicator spinning in the Assistant gui and OSX puts up a windows asking for my system password to do the install and that's not the issue. The issue is the activity indicator just cycles and cycles and cycles and nothing gets installed. Or at least there's no indication that the install has been done. I end up having to force quit Vienna Assistant and manually install each update myself. Thankfully that works.

Also not a fan of the Vienna Assistant automatically updating itself. I've been bit too many times but something like this that installed an update my system couldn't use. Please go back to a system that allows one to update the Assistant if one wants to. And PLEASE fix the silent installer routine - it's broken.

Right now Vienna Assistant is only good for letting one know about updates and downloading them for those of us that aren't buying or authorizing anything.

14.MISSION COMPLETED: Moving from eLicenser to iLok 4/1/2022 11:51:18 AM

Originally Posted by: Paul

Hi,

Silent installation is now included automatically.
"Update all" is not integrated yet, you need to install each software individually for now.

Best,
Paul

Thanks for the reply. Thankfully I had the downloaded installers as Vienna Assistant constantly froze/locked up requiring a 'force quit' in OSX..

15.MISSION COMPLETED: Moving from eLicenser to iLok 4/1/2022 11:29:07 AM

Originally Posted by: Paul

Hi everybody,

Thanks for the great feedback!

A new version of the Vienna Assistant is now available (restart it for automatic updates), with silent installation of all software products (and updates here as well).

Remember: We're just getting started!

Best,
Paul

Is silent install supposed to be an option? If it is I don't see it. And I don't see an 'update all' selection - is there supposed to be one? Or do I just click on download/install for one and everything gets updated?

edit for additional:

This new Assistant version doesn't seem to be working right. I click on update and it starts downloading and then just sits there seemingly doing nothing. When I click on the OSX Dock I see an 'application not responding'.

16.MISSION COMPLETED: Moving from eLicenser to iLok 3/31/2022 5:01:44 PM

Originally Posted by: Dewdman42

I just got my transition email today. Will have several days of downloading to do, but so far its going very smoothly and I have to say I'm quite impressed with the Vienna Assistant...this will be a much much nicer way to keep on top of updates and download VSL products. It also helps me to understand what I don't own, which I'm not sure is good for me, hahaha, but anyway, just want to say, nicely done....this is a very thorough changeover, well done VSL.

I'm also very happy to read that iLok will no longer require the license protection plan...this is a very very welcome change also.

Well done VSL.

I don't recall Vienna requiring a license protection plan for the Vienna Key - that was always optional. And iLok never required a license protection plan. The ZDT on iLok is completely optional as well but if you value your investment in software it's the cheapest insurance you'll ever buy at $30 US per year. I have 2 iLoks and each has their own ZDT coverage.

17.MISSION COMPLETED: Moving from eLicenser to iLok 3/23/2022 5:42:54 PM

Originally Posted by: Nuno2013

I thought the idea of moving to iLok was to get rid of the dongle :)

My specs are:

CPU: i7 9750h
RAM: 64Gb
Internal SSD

CPU speed? Operating System? Have you optimized your computer for music work? Do you have anything else running on the computer?

You NEVER want to trust anything Cloud related as the performance can really vary from semi-ok to downright miserable. iLok 3's are quite a bit smaller than the iLok 2. Sooner or later you're going to need a physical iLok for other software - trust me on that as not every developer allows iLok Cloud or iLok machine.

18.MISSION COMPLETED: Moving from eLicenser to iLok 3/23/2022 4:15:59 PM

Originally Posted by: Nuno2013

Hi

Since i moved my licenses to iLok (cloud), Synchron Player takes ages to load (sometimes 5 minutes!).

I also noticed an increase of 5% of CPU usage for the PACE License Service process during the loading, so i think it is something related.

Can someone help me?

Get a real physical iLok and ditch Cloud anything. It's not reliable. Also what are your system specs?

19.MISSION COMPLETED: Moving from eLicenser to iLok 3/23/2022 11:11:46 AM

Originally Posted by: Paul

Hi Dave,

The spikes are probably the downloads picking up one by one.
Servers are busy bit we‘re content with the overall performance.

Thanks for your patience!

Best, Paul

Something to add to this if I may - it may not be a single-hop from VSL to a person's home computer. And if somewheres along the way the path goes through a satellite that will factor into the download speeds. Also some isp's will throttle down speeds as well.

20.MISSION COMPLETED: Moving from eLicenser to iLok 3/22/2022 8:33:41 PM

In the middle of downloading my content. What's disappointing is that on a Mac there's no special icon for Vienna Assistant. It's a non-descript looking piece of paper with what looks like the letter A - I think this might just be the generic Apple application icon.

21.MISSION COMPLETED: Moving from eLicenser to iLok 3/21/2022 3:45:03 PM

Originally Posted by: Firefrost

Ah....ok, thanks, Paul.

I'm not a technical person so I may have further questions. As things stand I can't accept all of ilok's T&Cs so I have to decide whether I accept them unwillingly or decline the conversion. This of course is my problem.

I know I've said some of th is before but it bears repeating:

What are you going to do when Steinberg does away with the elicenser which is on their horizon? They've already said it will be going away. Sooner or later you're going to be faced with having to deal with iLok. There's a lot of developers who are using iLok for protection. I've never had a problem with the iLok system. Have 2 iLoks and each has their own ZDT yearly coverage. Cheapest insurance investment that can be made.

22.MISSION COMPLETED: Moving from eLicenser to iLok 3/19/2022 12:44:34 PM

Originally Posted by: Firefrost

No. Looks like I can't go with it, having read the T&C. How can I expect to buy insurance for which I have to pay an extra $100 if needed in the first week?

And they won't have any credit card of mine on their files. I have just one credit card and that's on paypal. For most of my Vienna purchases I use a debit card. PACE is up to a right racket!

Edit: totally frustrating. Since posting the first bit of this message have been trying to set up an account. There's always something wrong with my submission. When I found a user ID that wasn't already used (and a few I tried were far from common - someone's already nabbed my VSL one) it says "please check your entry for user ID" and I have to go through that wretched capture thing again. What the heck am I supposed to check.

I give up now (and go away before I get angry).

How much is your work worth? Granted having to use a credit card might not be optimal but if you want the insurance that's what you have to do. Again - how much do you value your work?

I'm assuming you're talking about setting up an iLok account. Make sure you're allowing cookies and not using any script blockers.

23.MISSION COMPLETED: Moving from eLicenser to iLok 3/19/2022 12:02:31 PM

Originally Posted by: Firefrost

Originally Posted by: Paul

Hi guys,

Thanks for your feedback!

Here's a video on transition strategies!

Remember: No need to rush!

Best,
Paul

Crikey, this scares me witless. I'm a composer (of sorts) and all I want is to use the VSL samples. I also want an ilok key as my computer will need replacement in a year or so, so from the user viewpoint the change is arbitrary - and it's a heck of a palaver to move everything over to this new system. It'll take a tract to time studying what I can and can't do before I even try to do it.

As to insurance, there's nothing as simple as the Vienna plan. Oh no, I go onto the ilok site, look up protection and there's a splurge of stuff that might as well be written in Assembler, I don't know about English. Nothing about guarantee. Something about needing to be seen every 90 days if I switch on something or other. No price information. And something to which I can't agree: "The best thing about TLC? It's included free with your ZDT subscription." There is no way I'm going to subscribe involving recurrent payments. I don't do that sort of thing. I haven't had to with the Vienna plan. So if I can't pay outright then I can't go with it. I mean, why can't I just buy protection similar to the Vienna plan.

Thankfully my days with composing are almost up so it looks like I'll have to stick with the eLicenser and not buy anything new. A shame. This new thing offers no advantage. And it's a rip off. £40 for the key and no information on the price of insurance. I even have to set up an account to check pricing.

You don't happen to do cut price Aspirins do you?

Go to this page: https://www.ilok.com/#!faq and click on the ZDT tab and all will be explained. ZDT is $30 US/year and it's probably the cheapest insurance for your music work ever. I have 2 iLoks with ZDT on each. If you take the time and work through the bullet points you'll get answers to everything and you don't need to be a lawyer to figure it out. For instance you'd see that when you enable TLC that your iLok has to be seen by the ILM software and iLok site every 90 days when TLC is enabled. You don't need to enable TLC if you don't want.

24.MISSION COMPLETED: Moving from eLicenser to iLok 3/18/2022 6:59:39 PM

Originally Posted by: wholinwolf

Unfortunately its not possible to upload screenshots. So I have to type manually what all is installed. And this all is for more flooding my system with crap.

/Library/Application Support/PACEAntiPiracy/LicenseSupport/lib/libpacefusion_shared.dylib

Library/LaunchDaemons/com.paceap.eden.licensed.plist

/Library/PrivilegedHelperTools/licenseDaemon.app

/Library/Frameworks/PACEEdenExperience.framework

/Library/LaunchAgents/com.paceap.eden.licensed.agent.plist

/Applications/iLok License Manager.app

/Library/Application Support/PACEAntiPiracy/LicenseSupport/bin/iloktool

P.S. Yes I know, Steinberg. Just made the transition flawless with C12. But also a lot of users had a lot of prbls with the transitions.

I don't see a problem. What do you think happens with other programs on a Mac? They put stuff all over the place. It's a few small pieces of code that does not hinder any performance. I'd rather have just the one license/authorization app like iLok. I'd say VSL made the right choice to protect their intellectual property.

25.MISSION COMPLETED: Moving from eLicenser to iLok 3/18/2022 6:22:15 PM

Originally Posted by: wholinwolf

I just logged into my account and was really surprised about what I had to read. This is an absolute pita, what is coming there. iLok will never be installed on my Mac. Its like malware, installing all over the system with garbage. I am extremely disappointed. Maybe I am not the first writing this. But I don't want to go through this thread. So goodbye VEP7 :-(

iLok is NOT malware and it doesn't install allover one's system. It's possibly the best licensing program out there. Literally thousands of people use it with no problem. I'm glad VSL is dumping elicenser. And in case you haven't heard it so is the originator of elicenser - Steinberg.

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