Hi Paul,

Yes thanks I did receive your reply. Im just deciding wether I can afford to pay 50% of the original price again, to use the samples which I have already paid for the right to use, simply because of a lost elinceser USB.

I really think this should be more widely advertised, because I think its a major flaw in what is otherwise a great product. 

I had a hardrive die recently, and I had to ask other sample companies to resend links to my purchases. Every other company sent me the download links instantly, at no cost. VSl is the only company that tries to take more money from its cutomers in this way, and seem totally unwilling even to engage in a debate about it, other than to state that its their policy. 

Hi Paul,

No I defnately did nto receive any replies from you, and yes I checked my spam folders as well. I'm happy to keep the conversation going on here as I'd prefer not to make another email address public. 

Has anyone else come across this problem?

I lost my elicenser key, and VSL initially said that I might be able to buy back my licenses at a slight discount.

However since then, they have stopped responding to my emails - I have been trying to contact them for three months with no reply.

Has anyone else had this problem. I am actually furious now about how I am being treated. For one thing, no matter what the stated policy is, there is no reason at all for VSL not to issue a new license to me, like every other similar company would do.

I have spent over £1400 pounds on VSL products, which is by my standards a huge investment, and what I was paying for was the right to use the samples - not an elicenser key. I feel like I am being ripped off by VSL.

And added to this the fact that they will not respond to my emails, have no phone number that I can find, and no social media contacts, this is the only way I can think to get a response.

Feeling really angry!

Anyone else had a simlar experience?