It turns out that I only download and loaded the surround samples. The instrument needs to have the stereo samples as well.  Once those downloaded and installed it is working fine.

What a great instrument!  Definitely the best sampled piano I own.  A real pleausre to play in surround.  I'm very glad I picked it up on the sale!

The Full Library is installed, path is correct in the plugin.  I have a valid license on an e-licenser (one of two in the system).  I have rebooted, restarted DAW (Cubase 9.5). I just downloaded the plugin for the first time yesterday, so it is the latest version.

I run Windows 10 Pro (10.0.17763.168).  , 64Gb RAM

I open the plugin, I select a preset and nothing loads. The memory counter at the bottom stays at zero.  Playing on my keyboard, I see the piano keys move in the plugin, but no sound.

Thank you Paul.  Not a purchasing criteria, though I do think it is the future.  I just wanted to know what to expect and I don't think I can access the manual without purchasing. 

Congratulations on this instrument!  The technical quality of the recordings is astonishing. There are few acoustic piano recordings that have a piano that well prepped and recorded. 

I notice in the demo with Stefan that he is playing an FLKeys Lachnit controller.  These can output high-def MIDI (4096 levels).  Does this piano take advantage of any of that resolution in the programming?  I found the choice of controller interesting as it is likely the best piano controller available in the world, and goes far beyond what a normal digital piano is capable of delivering. 

I have a VAX77 keyboard which also outputs high-def MIDI, scanned optically. 

Thank you, and again, very nice work on the sampling.  Truly state of the art.

Nathanael

Thank you!  It sure felt like I was missing something simple!  Even with the pre-recorded trills, I was thinking, now I have to figure out how to modulate the rate...  Being able to just play them makes loads of sense, because I can just play the trill with the right feel.

Interestingly, if I start a trill on B, it trills up the half-step to C. Likewise, if I start on E, it trills up half step to F.  But if I start on F#, it trills up a whole step to G#...  

Also, If I trill from Eb, it trills to E, similarly from Bb to B.  All other keys trill a whole step up.  

Does this mean that I am supposed to transpose a cell in the matrix to get m2 trills on other keys?  I did a quick check, and this can be done with pitch-bend - I was able to "bend" the E start note up to an F#, and then I got the F#-to-G trill I was looking for, but it doesn't integrate in with the line properly and sticks out.  I'm hoping there is a different solution than this pitch-bend thing.

This is all with the V1-All_RE_perf-trills Matrix.  

It is a great product.   I have it.  Also, be sure to get the new "headset" - the valving is much improved over what comes in the stock package.

http://tecontrol.se/products

 I can't see looking for another breath controller.  This one works great.  

DS is my first Vienna library, so I may be doing something wrong in VI Pro, but I have other articulations working just fine.

When I load the 02 VI-P1_RE_L2_Art-Combi matrix, the "V1 F1" position of the matrix is supposed to have legato performance trills in it. I don't get a trill, but a sustained single note. The same is true down the column.

If I create a new matrix and load just the V1-P1 RE_perf-trill_leg patch, I get the exact same behavior, so I am wondering if this means that the underlying patch is pointed to the wrong samples.

Interestingly, if I load the 31P V1-All_RE_perf_trills matrix, it loads up a huge matrix of trills, mordents, etc.  These patches seem to work, but I am looking for trills on a minor 2nd, and every one of these is a major 2nd. How do I get the minor 2nd trills that I'm sure are here somewhere? They are listed as present in the manual. Happily, there are more presets, matrices, and patches than listed in the manual, and they seem easy to navigate and understand, but I am wondering if there is something wrong, or if I'm missing the obvious.

Thanks!