Originally Posted by: Franz_S

What I didn't write is that I didn't even see my cloud on the left side in iLok. I mixed it up with something else. Since I didn't have an iLok dongle, that helped with the notebook. Now everything works again, but there is obviously a bug in the last iLok update.

I suppose you can move this back to the cloud. In any case, it worked for me. Everything is back in the cloud and working again.

Glad it helped.

Franz, the funny thing was that I saw everything in the iLok Overview - everything was there and working. I emptied all caches, didi reinstalls, rebooting - nothing worked. Last week there where some single instruments missing and all over sudden all of them. 

Originally Posted by: Andreas8420

Hi!

Not necessarily a bug. Sometimes, after an update or maintenance, iLOK cloud sessions are closed in the process. Without an active cloud session, the license is not available. Re-activating the cloud session via the menu solves that.

Best,
Andreas

Thank you Andreas, it didn´t help me. So the only way was to put everything on the dongle. 

Originally Posted by: Franz_S

Had the same problem yesterday.
Did you install an iLok Update?
Please see my post:
https://www.vsl.co.at/community/posts/t59813--SOLVED--Cloud-libraries-not-working?find=lastpost#post314692

Hope it helps.

Thank you! Yes. I solved the problem by moving my licenses to my local iLok.

I can't see a single instrument in Synchron Player. Reinstalling instruments doesn't help. All installed instruments are displayed correctly in the Vienna Assistant. In iLok too. The connection to the cloud is open. I've had the problem here and there for the past few weeks, but now everything and all the instruments are completely gone. Not good! (Mac Studio, Apple M1 Ultra, Ventura 13.1)

Sorry, my fault - forgot to activate the license.

Hello,
I purchased Synchronized Elements. Dpwnload and i-LOK registration was no problem. Installation succesfull. It is shown in Vienna Assistant. I can´t find the library in Synchron Player - neither Stand Alone nor PlugIn. (the library path is correct under preferences).

Thank You.

Hi Paul,

i´m sorry - I read your suggestions after I posted my complains.

Perfect! The old version passes the validation.

Thank you very much for your support! Premium company!

Same thing over here: Logic 10.7.2 under Rosetta

:(

I just bought the new Harp to finish a project over the Holidays ... 

Thank you Paul for the response.

Schade.

So oder so - ich finde eure Produkte wirklich vorzüglich. Es ist immer wieder ein Genuss orchestrale Klangweiten entstehen zu lassen, die so realistisch klingen.

Beste Grüße

Stefan

Gibt es Crossgrade Angebot von Synchronized Woodwinds? Ich habe die erst vor ein paar Wochen gekauft.