VIENNA PROTECTION PLAN

Vienna Protection Plan


Calculating your price

Loading

Related Products
MyPROTECTION PLANS

Problems with your ViennaKey? Report it here:

Please log in to report a ViennaKey.


My Vienna Protection Plans

Please log in to view your protection plans.

The Vienna Protection Plan protects your valuable VSL licenses for 2 years. Get more details here.


What happens if my ViennaKey is broken, lost, or stolen?

  WITH Vienna Protection Plan WITHOUT Vienna Protection Plan
Report Report your lost, stolen or broken ViennaKey which held a Vienna Protection Plan license. Report your lost, stolen or broken ViennaKey.
Immediately Receive a 50 hours Vienna Emergency License right away that you activate on a spare ViennaKey. -
Support will contact you Continue your work, our support team will look into your case. Our support team will look into your case and will get back to you.
Broken Key You'll receive permanent replacement licenses as soon as possible, free of charge. You have to send in the key. Each replacement license will be available for € 20 (min. € 30).
Broken Key w/ warranty You'll receive permanent replacement licenses as soon as possible, free of charge. After we have examined your damaged key you'll get a replacement key, free of charge. Hardware warranty is 2 years, from date of purchase. After we have examined your damaged key you'll get a replacement key and replacement licenses, free of charge. Hardware warranty is 2 years, from date of purchase.
Lost / Stolen Key You'll receive permanent replacement licenses as soon as possible, free of charge. To meet you in the middle, you can purchase replacement licenses with a 50% discount on the list price.
Reactivate Protection Purchase a new Vienna Protection Plan to re-activate your protection. It will be a good idea to purchase a Vienna Protection Plan.