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My Vienna Protection Plans
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The Vienna Protection Plan protects your valuable VSL licenses for one year. Get more details here.
What happens if my ViennaKey is broken, lost, or stolen?
| WITH Vienna Protection Plan | WITHOUT Vienna Protection Plan | |
|---|---|---|
| Report | Report your lost, stolen or broken ViennaKey which held a Vienna Protection Plan license. | Report your lost, stolen or broken ViennaKey. |
| Immediately | Receive a 50 hours Vienna Emergency License right away that you activate on a spare ViennaKey. | - |
| Support will contact you | Continue your work, our support team will look into your case. | Our support team will look into your case and will get back to you. |
| Broken Key | You'll receive permanent replacement licenses as soon as possible, free of charge. | You have to send in the key. Each replacement license will be available for € 20 (min. € 30). |
| Broken Key w/ warranty | You'll receive permanent replacement licenses as soon as possible, free of charge. After we have examined your damaged key you'll get a replacement key, free of charge. Hardware warranty is 2 years, from date of purchase. | After we have examined your damaged key you'll get a replacement key and replacement licenses, free of charge. Hardware warranty is 2 years, from date of purchase. |
| Lost / Stolen Key | You'll receive permanent replacement licenses as soon as possible, free of charge. | To meet you in the middle, you can purchase replacement licenses with a 50% discount on the list price. |
| Reactivate Protection | Purchase a new Vienna Protection Plan to re-activate your protection. | It will be a good idea to purchase a Vienna Protection Plan. |