These Terms of Service (“Terms”) govern the purchase of products and services from Vienna Symphonic Library GmbH (“VSL”). They apply to Consumers and Businesses alike. Installing a VSL product also constitutes acceptance of VSL’s Terms of License, which apply in addition to these Terms".

Effective August 26, 2026

I. Definitions

All intellectual property rights in the software used for the installation and use of the sound libraries of Vienna Symphonic Library GmbH (“VSL”) and in all programs for the generation of music and sound files, or alterations thereof, belong to VSL and its suppliers. VSL (also “Licensor”) grants to the Licensee a non-exclusive license to use the software files and other computer data, including but not limited to sound files, samples, impulse response sound files and accompanying documentation (collectively, the “Software”).

“Data Carriers” include CDs, CD-ROMs, DVD-ROMs, USB devices, hard drives or any other physical product carrying data, files or software. “Download Products” are files and data transferred digitally via the Internet. “You”, “Your”, “Customer” and “Licensee” mean the person who purchased a license to use a product, or for whom the license was purchased. “Documentation” means the manual or guide and any other material provided by VSL, in printed or electronic form, in connection with the Software. “License” means the usage rights purchased by a Customer and granted pursuant to VSL’s Terms of License.

“Consumer” means a Customer who enters into the contract as a consumer within the meaning of the Austrian Consumer Protection Act (KSchG). “Business” means a Customer acting in the exercise of their trade, business or profession. Where these Terms distinguish between them, the relevant provisions apply accordingly. Provisions that apply only to Businesses are marked as such; where mandatory statutory provisions protect Consumers, those provisions prevail over any conflicting term of these Terms.

VSL offers Software under different purchase and license models, including one-time purchase with a Perpetual License, time-limited Trial Licenses, Subscriptions, and Rent-to-Own Plans. The nature, scope and duration of each License are set out in VSL’s Terms of License, which apply in addition to these Terms.

II. Scope and Application

These Terms govern all offers, orders, deliveries and services of VSL, and every business relationship entered into with VSL through the VSL website or otherwise. By placing an order, the Customer accepts these Terms.

Conflicting, differing or supplementary terms proposed by the Customer do not become part of the contract unless VSL has expressly agreed to them in writing. This applies even where VSL performs the contract without objecting to such terms. Oral side agreements, and statements made by retailers, delivery services or other third parties on VSL’s behalf, are binding only if confirmed by VSL in writing. Information in sales folders, data sheets, advertisements and similar materials does not form part of the contract unless expressly confirmed by VSL in writing. Mandatory provisions protecting Consumers remain unaffected.

III. Offer, Order and Cancellation

VSL processes each order in accordance with the conditions applicable at the time the order is received by VSL’s systems. A contract is formed only once VSL has issued an Order Confirmation; delivery or transfer of the ordered product before an Order Confirmation is equivalent to an Order Confirmation. In the case of obvious typing, spelling or calculation errors, VSL may withdraw from the contract within three working days of detecting the error.

If the Customer orders via the VSL website, by email or by other electronic means, the Customer consents to receive communications from VSL electronically. VSL communicates with the Customer by email or by posting notices on its website. Agreements, notices and other communications provided electronically satisfy any requirement of written form, unless mandatory law requires otherwise.

Except for the statutory right of withdrawal for Consumers set out below, a Customer has no right to cancel a confirmed order. If a Customer nevertheless requests cancellation, VSL may, at its discretion, either insist on performance or agree to the cancellation. If VSL is unable to deliver because a supplier fails to supply VSL through no fault of VSL, VSL may withdraw from the contract; VSL will inform the Customer without delay and refund any payment already made without delay.

Right of Withdrawal for Consumers

If the Customer is a Consumer, they have the right to withdraw from the contract within fourteen (14) days without giving any reason, in accordance with the Austrian Distance and Off-Premises Contracts Act (FAGG). The withdrawal period is fourteen days from the day the contract is concluded (for digital content and services) or, for physical goods, from the day the Consumer receives the goods.

To exercise the right of withdrawal, the Consumer must inform VSL (Vienna Symphonic Library GmbH, Engelshofengasse 2, 1230 Vienna, Austria; support@vsl.co.at) of their decision by a clear statement. The Consumer may use the model withdrawal form but is not required to do so. Full details, including the model withdrawal form and the consequences of withdrawal, are set out in VSL’s Right of Withdrawal notice at www.vsl.co.at/legals.

Download Products and other digital content: The Consumer expressly agrees that VSL begins performance before the end of the withdrawal period, and acknowledges that they thereby lose their right of withdrawal once the download or provision of the content has begun. Until such consent is given and performance has begun, the right of withdrawal remains unaffected. Businesses have no statutory right of withdrawal.

IV. Delivery

VSL delivers its products primarily as Download Products. After processing and receipt of full payment, the products are made available online for download and installation through the Customer’s VSL account. VSL accepts no responsibility for defective data transmission caused by the Internet, or by incompatibilities of the Customer’s web browser or system, except where VSL is responsible under mandatory law.

Where a product is, exceptionally, delivered on a Data Carrier, delivery is made to the address stated by the Customer in the order. Estimated delivery dates for such shipments are non-binding unless confirmed by VSL in writing; where a binding delivery date is exceeded, the Customer may set a reasonable grace period and, failing delivery within it, withdraw from the contract. Mandatory Consumer rights remain unaffected. Prices do not include any costs of delivery, installation or assistance unless stated.

V. Prices and Payment

Prices are stated in the currency shown in the webshop and, for Consumers, include statutory VAT. The price is due immediately upon conclusion of the contract, without deduction, unless otherwise agreed in writing. The Customer may pay by the payment methods offered in the webshop, such as credit card or bank transfer.

For Software, the nature and timing of the License granted are governed by these Terms and by the Terms of License, including the provisions on Subscriptions and Rent-to-Own Plans below. Where a product is exceptionally delivered on a Data Carrier, VSL retains title to that item until full payment has been received (see Section VI).

A Customer must have the legal capacity to enter into the contract. A Customer who is a minor may only order with the involvement and consent of a parent or legal guardian.

In the event of late payment, the statutory default interest applies. Further statutory rights of VSL remain reserved.

Subscriptions

Where the Software is offered as a Subscription, the Subscription renews automatically for successive Subscription Terms at the then-current price until cancelled, and the Customer’s designated payment method is charged at the start of each term. The Customer may cancel at any time with effect from the end of the current Subscription Term via the MyVSL section of the website. Fees paid for a current Subscription Term are non-refundable, except where required by mandatory law. If a scheduled payment cannot be collected, a grace period of seven (7) days applies, after which the Subscription lapses. Details are set out in the Terms of License.

Rent-to-Own Plans

Where the Customer selects a Rent-to-Own Plan, the total amount payable, including the rent-to-own fee, is paid in equal monthly Installments over a fixed term, during which the Customer may use the products under a non-permanent license. The License converts to a Perpetual License only once all Installments have been paid in full, or the outstanding balance has been paid off early. The Plan Products, term, and amounts cannot be changed once confirmed. The Customer may cancel a Rent-to-Own Plan at any time via the MyVSL section of the website; on cancellation, access continues until the end of the current monthly billing cycle, after which the license ends and no Perpetual License is granted. Installments already paid are non-refundable, whether the plan ends by cancellation or otherwise. If a scheduled payment cannot be collected, a grace period of seven (7) days applies, after which the plan ends. The full conditions are set out in the Terms of License.

VI. Retention of Title and Passing of Risk

VSL products are generally supplied as Download Products. Where a product is exceptionally delivered on a Data Carrier, VSL retains title to that physical item until full payment of the purchase price. The Customer must not pledge or transfer such goods to third parties as security while they remain subject to VSL’s retention of title; in the event of seizure or other access by third parties, the Customer must notify VSL without delay.

For such physical deliveries, the risk of accidental loss of or damage to the goods passes to a Consumer only on handover to the Consumer, and to a Business on handover to the carrier. Download Products carry no transport risk; access to the data is provided as described in Section IV.

VII. Warranty, Defects and Liability

Warranty (Defects)

The statutory warranty provisions apply to defects in the products. For Consumers, the warranty period is two (2) years from delivery; for digital content or services supplied over a period, it applies for the duration of the supply. In the case of a defect, the Customer is entitled to the statutory remedies, in the order and under the conditions provided by law. Mandatory statutory warranty rights of Consumers are neither limited nor excluded by these Terms.

Liability

VSL is liable without limitation for damage arising from injury to life, body or health; for damage caused intentionally or by gross negligence; under the Product Liability Act (Produkthaftungsgesetz); and for the absence of expressly guaranteed characteristics.

For slight negligence, VSL is liable only for the breach of essential contractual obligations — obligations whose fulfilment is necessary to achieve the purpose of the contract and on whose observance the Customer may reasonably rely — and in such cases liability is limited to the foreseeable damage typical for this type of contract. Any further liability of VSL for slight negligence is excluded. Where VSL’s liability is excluded or limited, this also applies to the personal liability of VSL’s employees, representatives, distributors and agents. These limitations do not apply where mandatory law provides otherwise.

Software functionality and product information

As is generally the case with software, VSL cannot guarantee that the Software will operate entirely without error in every possible hardware and software environment. Descriptions of functions and properties in manuals, sales folders and marketing materials are descriptive and do not constitute guarantees unless expressly agreed as such in writing. VSL endeavours to describe its products accurately, but does not warrant that all product descriptions, technical data or other content are complete, current or error-free. This does not affect the statutory warranty rights or the mandatory liability set out above.

Before installing Software, the Customer should back up existing data. VSL is not liable for loss of data to the extent such loss would have been avoided by a backup reasonable in the circumstances; this limitation does not apply in cases of intent or gross negligence, or where mandatory law provides otherwise.

VIII. Intellectual Property and Ownership

VSL is the sole owner of all copyrights, neighbouring rights and other rights in the contents of its products, whether stored on Data Carriers or transferred online, including the digitally recorded sounds and the software applications embedded therein, and including all copies. Ownership of the Software and data remains with VSL at all times.

“VSL” and “Vienna Symphonic Library” are registered trademarks of VSL. They may not be used in connection with any product or service that is not VSL’s, in any way likely to cause confusion, or in any way that disparages VSL. Other trademarks appearing on VSL products or the VSL website are the property of their respective owners.

The Customer (or the designated recipient) is the non-exclusive Licensee of the rights connected to the contents of the VSL products, in accordance with the Terms of License. Depending on the purchase model chosen, the License is granted as a Perpetual License, a Trial License, or a time-limited license under a Subscription or Rent-to-Own Plan. Except where a Perpetual License has been acquired, the Software and data are made available to the Licensee only for the duration of the applicable License.

IX. License

By installing a VSL product and/or accepting the Terms of License, VSL grants the Customer (restricted to the individual natural person as Licensee) a non-exclusive license to use the properly acquired copy of the Software in accordance with the Terms of License. Depending on the model chosen at purchase, the License is granted as a Perpetual License (for one-time purchases), a Subscription License (valid while the Subscription is active), or a Rent-to-Own License (non-permanent during the Rent-to-Own term, converting to a Perpetual License upon full payment). Further special license types — including Trial, Educational Building Site and Not-for-Resale (NFR) licenses — are governed by the Terms of License. The scope, duration and conditions of each License are set out in the Terms of License, which prevail in the event of any inconsistency concerning the License itself.

Unless expressly permitted by the Terms of License, the Licensee must not: (a) rent, lease, sell, re-sell, loan, distribute, sublicense or otherwise transfer the Software or the sounds it contains, or copies thereof, or the accompanying documentation, or any of the Licensee’s rights and obligations granted under the License, whether for profit or not; (b) install or electronically transfer the Software on a network for use by multiple users unless each user has purchased a license; (c) decompile, reverse engineer or disassemble the Software, or otherwise reduce it to a human-perceivable form, except to the extent permitted by mandatory law; (d) remove or destroy any copyright notices or other proprietary markings; (e) modify, alter or adapt the Software; (f) create derivative works based on the Software; or (g) mix, combine, filter, re-synthesise or otherwise edit the sounds and samples, whether as provided by VSL or reformatted for use as sounds, multisounds, samples, multisamples, wavetables, soundsets, programs or patches in any sampler, computer, software, game console or other sample playback device or software.

In addition, the Software and its output must not be used for the development, training or enhancement of artificial intelligence systems, as further set out in the Terms of License.

Transfer of a License to a third party is permitted only on the conditions set out in the Terms of License, and the third party must accept all applicable terms. Software used under a Trial License, a Subscription, or an active Rent-to-Own Plan may not be transferred; a Rent-to-Own License may be transferred only after it has converted to a Perpetual License.

If VSL revokes the Terms of License due to conduct of the Licensee (or its employees or assistants) contrary to the Terms of License, the Licensee must promptly return or delete all products, copies, back-up data, patches, updates and documentation, at its own cost. Software tools, patches, updates and other download contents made available through the VSL website may only be downloaded and used by legitimate Licensees who have agreed to the Terms of License and registered their product at www.vsl.co.at with its individual Serial Number. VSL reserves all rights not expressly granted.

X. Protection of the Software

The Customer undertakes to take all reasonable steps within their sphere to protect all VSL products, Software, programs, files, data and documentation against improper or unauthorised use, duplication or distribution, whether in physical or non-physical form. In particular, the Licensee must not attempt to remove, circumvent or defeat any protection mechanism VSL has applied to its products for this purpose.

XI. Data Protection and Change of Address

VSL processes the Customer’s personal data for the purpose of carrying out orders, providing email and account services, activating products, and verifying the Licensee’s compliance with the Terms of License. Details are set out in VSL’s Privacy Policy at www.vsl.co.at/legals/privacy. Personal data is processed only for these purposes and is not disclosed to third parties who are not involved in performing the contract, except as described in the Privacy Policy or as permitted by law.

The Customer must inform VSL of any change of address for as long as the Terms of License remain valid. If the Licensee fails to do so, notifications from VSL — in particular concerning revocation of the License — are deemed properly received once sent to the last address registered with VSL. In the event of a justified suspicion of misuse, for example by providing false information or creating multiple user accounts, VSL may disable product registrations, serial numbers, activation codes, license deposits and the associated user accounts, even where other products had been legally registered on such accounts.

XII. Insolvency of the Licensee

To the extent permitted by applicable insolvency law, the Terms of License between VSL and the Licensee terminate automatically upon the opening of insolvency proceedings over the Licensee’s assets (or any comparable procedure). The Software and data, which remain the property of VSL at all times, and the License itself do not form part of the insolvency estate, and all rights granted to the Licensee revert to VSL.

XIII. Place of Performance

The place of performance is the registered office of VSL, unless mandatory law provides otherwise for Consumers.

XIV. Changes to Products and Services

The Customer agrees in advance to minor or otherwise reasonable changes in VSL’s obligations for delivery and services. Technical changes, changes of content, and improvements to the VSL products and their contents, programs and data remain reserved, provided they are reasonable for the Customer. Feature changes to Software supplied under a Subscription or a Rent-to-Own Plan are governed additionally by the Terms of License.

XV. Governing Law, Jurisdiction and Miscellaneous

These Terms and all contracts based on them are governed by Austrian law, to the exclusion of its conflict-of-law rules and of the UN Convention on Contracts for the International Sale of Goods.

For disputes with Businesses, the exclusive place of jurisdiction is the competent court in Vienna, Austria. For Consumers, the statutory places of jurisdiction apply; mandatory consumer-protection provisions of the Consumer’s country of residence remain unaffected.

The German version of these Terms is authoritative for interpretation. Should any provision be or become invalid or unenforceable, the remaining provisions remain in full force and effect. Changes and amendments reserved. All rights reserved.

 
(C) 2026 VIENNA SYMPHONIC LIBRARY GMBH
A-1230 VIENNA, AUSTRIA, ENGELSHOFENGASSE 2