@Nick Batzdorf said:
Robert Nathaniel is the president, and I think he's just a reclusive sorta guy. I've met him on the phone, and he was very pleasant.
Peter, why do you suppose pros in L.A. are moving away from DP? I'm not disputing your observation, I'm asking why you think that's happening. My reasons for using Logic more of the time now are: 1. EXS24/VSL; 2. ESB, which streams the native engine into the Pro Tools TDM mixer; and 3. notation.
Well, I can't say I've conducted a poll, I'm just going by comments made to me and the number of growing sales of Logic on the Mac. In general, it appears that pros moving over like the layout, like the Environment, like the EXS24 and what it can do plus how it sounds, the quality of the effects, and how Logic uses Pro Tool effects as well.
FYI, my comments about DP snottiness isn't just my experience. Many pros have commented to me over the years the frustration of getting through to tech support, QC issues, being listened to, etc.
With technology changing so rapidly, no software company can afford to be an island. You have to build bridges and listen to those who aren't the heavy posters on the forums.
I can tell you one comment I get a lot: the only thing keeping DP in place is Logic's reputation for having a long learning curve (which it doesn't really if the instruction is organized appropriately). If it weren't for that, it could be a fast exodus.
I personally feel that MOTU missed the boat in not releasing a PC version. When handled right, PC versions can outsell Macs 8:1. All these years of being loyal to Apple and Steve Jobs, and now Apple and Steve Jobs are trying to put them and Avid/Digidesign out of business.
The handwriting is on the wall and perhaps MOTU should start reading it, and doing so by coming to LA (not NAMM) and take people out to lunch and dinner to build something called a relationship. Get to know your customers. Hear them. Listen to those who stayed and those who strayed, those who'd like to move DP and the Mac but won't.
Since you and Gary know the president, suggest to him on my behalf to read a copy of Good to Great by Jim Collins. Can't hurt.
Normally, I'm not so vocal on these issues. But you know, how hard is it to work to build good relationships with customers whose careers are dependent on your program? What's it take to get respect, for competency in customer service and training? MIDI is small market. Both Emagic and Steinberg were bought for under $60 million combined. They don't have millions of current customers worldwide, they have tens of thousands in a global marketplace for the current versions.
Look how hard everyone at VSL works to support their customers. MOTU could do that, as could other companies. It's easy to sit isolated in the Eiffel Tower. Not so easy to talk with customers on main street.
Peter Alexander
peter@truespec.com