VSL projects does'nt open anymore AGAIN!...

[TeloyB]

URGENT UPDATE....

after installing the syncrosoft update all worked fine again....did'nt really work that day but all opened fine and were running again....

but now, two days later, been not here since then....i start again, first thing opening a vsl logic session....NO CHANCE...logic fails opening, the error message is just a white field this time and when i open the STAND ALONE it's telling me no licenses found!!!

licence manager tells me the SAME! no licneses found...that's not funny anymore...

this time i really got to get back on track soon....

PLEASE, I NEED SOME HELP HERE

old message........

hi there,

can't open those logic documents anymore, which got vsl included....

started the studio, first document of the day, whole orchester arrangement quitted loading with some information about syncsoft trouble and the key...

since then then all logic doc loading just fails....

logic with no vsl included works fine...

Vienna-instrument STAND ALONE....opens fine, and loads patches or multis with no problem!!??

can't play it because of another internal midi patching here, but looks NORMAL....

opened it in empty logic session....and logic crashs....

hmmm, that was all no problem yesterday. all VSL stuff worked fine from the first day almost two years ago...

osx is on 10.4.9 and logic is 7.2.......it was all running properly until NOW!

did'nt show up here for quite a while, but could anybody help me out here?......thanks, teloy

[TeloyB]

update...

tried opening vienna instrument as STAND ALONE again without the key....no chance....so the key is responding fine.....

[Paul]

Hello teloy,

did you try a restart or/and using a different USB port on your computer for the ViennaKey?

Best,

Paul

[TeloyB]

thanks for fast response....

but yep, was the first thing i tried....

just by guessing i came to the point, might be syncrosoft i should talk to....and that's that!

needed an update of the syncrosoft driver....now everything's FINE AGAIN....dear honest user, bad news..we kicked you out....good news....next time we see us, you allready know why.....

[TeloyB]

....sorry, but i'm so upset that this happens for the first time to me....and the moment really coud'nt be better...

now i saw the other issues to this PROBLEM and it seems i got all of them at once....

license center sees licenses and sees them not....stand alone is running and is not....can open an instance in an empty logic session or it crashes....key is found, key is not found...

and never can open the song doc i need to work on NOW....

changed the usb ports....

logic dongle works always fine...so does i lok......only one license on there, same for years

no other licenses on vienna key than vienna, untouched since first day

gonna try some more usb connections....if that does'nt help....what then?

[TeloyB]

oh no, it's me again...

changed the hub....took an active one....

now it seems fixed on the status.....stand alone works.....licence manager sees licenses....key's always found....BUT logic crashes and crashes when opening a vienna instrument in an empty session...omnisphere for example opens fine...and plays.

becoming desperate here, slowly

apart from the syncrosoft update that fixed it in first place two days ago nothing changed but nothing works here anymore...

can anybody give me hug, please...

[Paul]

[}] [:)]

Did you repair permissions in Disk Utility yet?

A new installation of the latest software?

What does the AU Manager in Logic say?

Best,

Paul

[TeloyB]

thanks for huggin'....

i repaired the rights for the internal drive but no change...licenses are there, stand alone loads fine but  logic is dead when it comes to loading vienna instruments....

streaming lib is on external drive....should i repair the permissions for that one, too?

what do you mean by latest software....?

vienna instrument is on 1.11 here...but as i said, that all worked fine all the time....

how could that change anything?

[Paul]

Hi teloy,

1.11 - that makes me nearly nostalgic, you should definitely update. I don´t know what could have changed in your setup, but the latest version is definitely MUCH better! Just click on the link above and download the latest version.

You don´t need to repair permissions on your external drive - which one is it?

Maybe we can continue this via email: p (dot) steinbauer (at) vsl (dot) co (dot) at, write me an email, I´m sure that we can fix this.

Best,

Paul

[TeloyB]

thanks paul, will do so...

i'm not at the studio anymore...so i go for that update tomorrow...and get back to you...

[TeloyB]

...will be back in studio around 14teenhundred....

and once i updated the vienna instrument i contact you via mail....

but, following your link i only find manuals and change logs (???) to download...

did i mention already, i hate updating....

so wich version number is the actual one....and what's the right package line for me?

hope you're in service on a sunny saturday afternoon....

update...

won't make it today....girfriend is sick and our boy needs a host...

i'm not in town until tuesdayevening...pushed deadline to friday.....so please let me know what i got to download exactly and we "see" us on wednesday....thanks, so far...

teloy

[Paul]

Hello teloy,

of course you need to be logged in to see your software updates (you can log in in the upper right corner of our website [;)]

Best,

Paul

[TeloyB]

hi paul...

just passin' by on a netbook....but i'm allways logged in...and still...it's manuals and changelogs (???)...no vienna instrument as itself....at least the actual versionsnumber would help me a bit....or can i only see the relevant update packages corresponding to my vienna key....which is in the studio..... that would make sense, though...

[Paul]

Hello teloy,

I have just checked and Í found out that you have registered 4 times (!!!) back in 2007 (within a few days). Only one registration (the first one) is the "real" registration with your registered products. So you are logging in with another account....

We will change that - please contact me via Email and we will sort things out. p (dot) steinbauer (at) vsl (dot) co (dot) at

Best,

Paul

[Paul]

Hello again,

I have to admit that it´s very impressive that you used 4 different mail addresses within these few days for the different registrations....

Best,

Paul

[TeloyB]

......i only know of TWO times!

i'm one of those guys, ordering whole configurations, jep, shame on me....i registered for the first time almost a year before i really started with vsl....a big job was in line, and i knew i would buy me in your libs...but then the project was interrupted...and when it was on scedule again everything needed to be pretty fast...so the dealer who was doing my license stuff and configuring for me opened an account...and switched it later to the old one, he said.....

since then everything was fine and i had no reason to pass by here....

so sorry for the hussel...if so....

can that be the reason for all this...?

...will send you a mail on wednesday....and thanks again...

[Paul]

Hi Teloy,

yes, this is the reason for this, you´re logging in as a user without any registered products. No worries, we have merged your accounts and you have received an email that contains all necessary information about how to proceed [:)]

Best,

Paul

[TeloyB]

oh nooooooo,

don't kill me....

a minute ago i dumped all last vsl mails....everytime something is happening here i get a response on my email account...

the one you're talking about must be one of them....they all looked the same on first sight...yeah, call me stupid...

er....., would you please send that one, er..... again....?

i promise i'll buy some more vsl stuff soon...and i'll be a good boy from now on and a happy customer of yours, anyways and FOREVER....

thank you so much....

[Paul]

Hi Teloy,

no prob, I´ll send all informations right away.

Best,

Paul

[Paul]

Teloy,

it seems like your email address doesn´t exist anymore - my email just bounced back.

Please send me an email with the address you want to have registered to this email address: p (dot) steinbauer (at) vsl (dot) co (dot) at

Thanks,

Paul