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Trouble with library updates
Last post Mon, Nov 21 2016 by Paul, 21 replies.
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Posted on Tue, Nov 22 2011 03:28
by kptainfilou49
Joined on Tue, Jan 25 2011, Posts 6

Hello, 

I am trying to update my libraries with the two files that are the last ones on this page : http://www.vsl.co.at/en/68/498/1987/1675.htm

I downloaded and installed the latest softwares versions including the download manager but it won't let me use the files, everything is greyed out.

My libraries are well recognized by the directory manager, I have the latest version of the elicenser.

Can you help me on this one please ? 

Posted on Tue, Nov 22 2011 12:20
by musos
Joined on Sun, Dec 08 2002, Johannesburg, South Africa, Posts 916

You need to drag the .zip file into the Directory Manager window.

I found that I sometimes had to drag the files in more than once for them to work.....

Posted on Tue, Nov 22 2011 13:38
by SabReit
Joined on Thu, Oct 29 2009, Posts 49

I have the same problem here. :(

I've installed the lastet VI Pro and eLicenser software. But I always get the prohibited mouse icon when I try to drop those library update files on the folders in the Directory Manager. I also tried from different drives cause I've read in an old thread that the updates won't work when you try to install them form an usb stick.

Anything else I could try?

Cubase 8.0.40
Intel i7-920 @3,6 Ghz with 32 GB RAM
Windows 10 (x64)Pro and RME Babyface
VSL Special Edition Bundle; Appassionata Strings I+II; Woodwinds Download Instruments
Vienna MIR 24; Vienna Suite Pro; VIP2; VEP6
Posted on Tue, Nov 22 2011 14:15
by andyjh
Joined on Wed, Dec 15 2010, Posts 600

 Unpack the zip file first, then drag the unpacked file to the directory manager.

Posted on Tue, Nov 22 2011 18:12
by kptainfilou49
Joined on Tue, Jan 25 2011, Posts 6

Thank you all for your replies but I tried everything I could think of to no avail ...

I have noticed also that if you try to launch the directory manager app that is inside the Vienna instrument folder it crashes immediately.

It does not happen with the one inside the Ensemble Pro folder though ...

Posted on Tue, Nov 22 2011 21:05
by corte1
Joined on Sat, Oct 16 2010, Posts 85

Quite by accident, I discovered that if I run the Directory Manager with administrator privileges (right-clicking the file and selecting "Run as Administrator"), I can't drop the zip files in to update my libraries. Try just left-clicking the Directory Manager file to open it and then see if you can drop in the zip files.

Posted on Tue, Nov 22 2011 22:04
by SabReit
Joined on Thu, Oct 29 2009, Posts 49

Thanks so much corte1!!! That was my problem. I always opened the directory manager as administrator as I thought that would be a good option. Now everything is fine. :)

Thanks again for your support!

Cubase 8.0.40
Intel i7-920 @3,6 Ghz with 32 GB RAM
Windows 10 (x64)Pro and RME Babyface
VSL Special Edition Bundle; Appassionata Strings I+II; Woodwinds Download Instruments
Vienna MIR 24; Vienna Suite Pro; VIP2; VEP6
Posted on Tue, Nov 22 2011 23:58
by wxyz
Joined on Wed, Aug 29 2007, NY, Posts 16

I'm on 64 bit Vista and when I unzip the files the extender is .viupdate, not the extender  .vsl download... and it won't load. Any ideas?

Posted on Wed, Nov 23 2011 00:42
by wxyz
Joined on Wed, Aug 29 2007, NY, Posts 16

It's the Directory Manager for the Instruments, and the extender is .viupdate

Posted on Wed, Nov 23 2011 01:42
by kptainfilou49
Joined on Tue, Jan 25 2011, Posts 6

Ok, after several attempt I still can't update my libraries and its due to a FAULTY DIRECTORY MANAGER APP inside the latest vienna instrument software for Mac 10.6.8 !!!

So I give up for now and I'm waiting to hear from someone at VSL ...

Posted on Wed, Nov 23 2011 07:02
by MS
Joined on Wed, Feb 19 2003, Vienna, Austria, Posts 1762

We have a confirmed issue with DM of Vienna Instruments. We will

Releaase an update today that fixes the problem. The updates are mostly for VIPro2 however, so you won't really miss much in VI alone. If you have VIPro2, please run the updates in its DM.

Sorry for the inconvenience.

--
Martin Saleteg
Software Developer
Vienna Symphonic Library GmbH
Posted on Wed, Nov 23 2011 22:22
by kptainfilou49
Joined on Tue, Jan 25 2011, Posts 6

Thank you Martin for the heads up but after update still no joy for me ...

This is what I get : 


UserPostedImage

Posted on Thu, Nov 24 2011 18:52
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 13478

Hi kptainfilou49, 

I have just sent a demo license for VI PRO, then the Library Update will work. 

We´re preparing a new version that will eliminate this bug (which is that Library Updates need a VI PRO license to work properly). 

Thanks for your patience, 

Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Thu, Nov 24 2011 21:40
by kptainfilou49
Joined on Tue, Jan 25 2011, Posts 6

Thank you very much Paul, the update process went fine !

I think I'm gonna treat myself with VI Pro II very soon ;-) 

Posted on Fri, Nov 25 2011 15:01
by MS
Joined on Wed, Feb 19 2003, Vienna, Austria, Posts 1762

The new versions (9735), which takes care of the aforementioned bug, have now been released. Enter User Area / Software to download!

--
Martin Saleteg
Software Developer
Vienna Symphonic Library GmbH
Posted on Fri, Nov 25 2011 15:19
by kptainfilou49
Joined on Tue, Jan 25 2011, Posts 6

Thank you Martin, downloading right now !

Posted on Mon, Mar 07 2016 16:40
by mschaubr
Joined on Tue, Apr 24 2012, Posts 4

As of today 07/03/2016 it looks to me a problem is still present.  In the download manager no viupdate files can be loaded, be it by file selection or drag and drop.  Running as administrator or not as administrator does not change a bit to the situation.  Anybody any ideas?  I'm on windows 10.

Posted on Sun, Nov 20 2016 02:28
by reve
Joined on Thu, Dec 13 2007, Posts 5

I have the same problem as well (20 Nov 2016) trying to update library files for VSL SE instruments. I am using the latest Download Manager, and OSX 10.11.6. Ihave tried dragging a viupdate file onto the DM, dragging the zip file, opening via Add Download button - the files do not get accepted. I've also tried various locations to load from.

The previous version of Download Manager behaves the same.

Maybe I should start a new thread?

Ray.

Posted on Sun, Nov 20 2016 13:55
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 13478

Hi Ray, 

DIRECTORY Manager, not DOWNLOAD MANAGER 

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Mon, Nov 21 2016 19:47
by reve
Joined on Thu, Dec 13 2007, Posts 5

Thanks Paul. 

Directory Manager worked fine. 

Ray.

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