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VSL LOST KEY POLICY
Last post Thu, Oct 18 2018 by stefan_telser, 112 replies.
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Posted on Mon, Sep 17 2018 04:27
by agitato
Joined on Mon, Jun 22 2015, Posts 367

Originally Posted by: jasensmith Go to Quoted Post

Actually it isn't apt at all.  Remember, we're dealing with intellectaul property here not tangible items like a car.  When you purchase a library license, you're not purchasing the library itself, your purchasing permission to use it.

The car analogy would be better, although not completey accurate, if it was, you're not buying a car you're buying permission to use it.  So you can use that car anytime you want and drive anywhere you want but there are some restrictions like you can't use it for ride sharing such as Uber or Lyft.

Don't get me wrong Anand, I'm not a cheerleader for this dongle system and judging from some of the recent posts by VSL representatives they are not fans of it either but the reason it has gone on for so long must be because the alternatives are just not satisfactory to VSL upper management. Or, there is something in the works it just hasn't been finalized yet.  But for the record, I am not in favor of an online verification system. Sorry but in my particular situation it would be just too much of a hassle.   If VSL can provide some options for people in my situation then fine but I hope that whatever they have in the works isn't dependant on the Internet.

Ok. Even with the 'permission to use' car analogy, if I paid money for the permission, and I lose they key, wouldnt it be more fair if I just need to buy a replacement key rather than an entire replacement of the permission?

Anyways, I understood later that the need for purchasing licenses at 50% arises only for lost dongles. I initially thougth it applies to damaged dongles that are out of the 2 year waranty as well.  What I understand now is that if I have a damaged key that is out of warranty period, I can pay for a new key and reactivate the license at 20 euros/license, which I can live with. Hope I am correct in that.

Anand

Anand Kumar
Posted on Mon, Sep 17 2018 07:22
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 11755

Originally Posted by: agitato Go to Quoted Post

Anyways, I understood later that the need for purchasing licenses at 50% arises only for lost dongles. I initially thougth it applies to damaged dongles that are out of the 2 year waranty as well.  What I understand now is that if I have a damaged key that is out of warranty period, I can pay for a new key and reactivate the license at 20 euros/license, which I can live with. Hope I am correct in that.

Anand

That's correct. 20 EUR per license, minimum fee is 30 EUR. 

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Mon, Sep 17 2018 10:44
by jasensmith
Joined on Tue, Jan 15 2008, Arizona, Posts 1550

Originally Posted by: agitato Go to Quoted Post

Ok. Even with the 'permission to use' car analogy, if I paid money for the permission, and I lose they key, wouldnt it be more fair if I just need to buy a replacement key rather than an entire replacement of the permission?

You're absolutely right Anand it would be more fair, to you and me, but not to VSL. You see, VSL has to pay Elicenser for those licenses (keys to the car so to speak).  When you loose your key, new licenses will have to be reissued and VSL has to pay for those so they're merely passing those costs on to the user who lost his key.

I think it was you who said this was an arcane system and you're right about that.  Also, this having to buy a new key every two years is getting old especially when you can't do a mass transfer of licenses from the old key to the new.  You have to transfer them one at a time and that is very irritating.  Hopefully, there is another system in the works that will be satisfactory to all.


"If at first you don't succeed, try, try again. Then quit. There's no point in being a damn fool about it."
- W.C. Fields
Posted on Mon, Sep 17 2018 19:51
by agitato
Joined on Mon, Jun 22 2015, Posts 367

Makes sense. Thanks Jasen and Paul.

I understand VSL is not out to make us suffer and that there is a valid reason why things are the way they are.

But I am sure they will work out a good solution soon...the company is remarkably efficient and high quality in every other aspect.

Anand

P.S. btw Jasen your signature quote is funny....not sure what he really meant by that.

Anand Kumar
Posted on Wed, Oct 17 2018 13:52
by Stefan
Joined on Tue, Oct 10 2006, Posts 515

Hi everybody,

We're so happy to announce our solution to lost/stolen/broken ViennaKeys!

  •     Protect your valuable VSL licenses for 2 years
  •     No downtime when reporting a ViennaKey as lost, stolen, or broken
  •     Simple and straightforward

For a fee of €70 per ViennaKey, the Vienna Protection Plan will cover your valuable VSL licenses for two years, no matter how many licenses are stored on each ViennaKey! No downtime for you, no more worries!

For more details, take a look at the link above, or at that FAQ's.

Best,
Stefan


Stefan Steinbauer
Sales Manager - Vienna Symphonic Library
Posted on Wed, Oct 17 2018 15:06
by al_lupo77
Joined on Fri, Jun 09 2017, Posts 51

Like it, thanks.

Posted on Wed, Oct 17 2018 15:06
by Bill
Joined on Fri, Sep 23 2005, Berkshires. MA USA, Posts 930

Aren't keys already protected againt breakage for 2 years? Or is that just against failure?

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Posted on Wed, Oct 17 2018 15:29
by Stefan
Joined on Tue, Oct 10 2006, Posts 515

Thanks Al Lupo!
Bill, without the Vienna Protection Plan, ViennaKeys have a 2-year limited warranty against failure, as long as there's no physical damage to the key. This will stay the same, but with the Protection Plan you're also protected against loss, theft and any kind of malfunction.

Stefan Steinbauer
Sales Manager - Vienna Symphonic Library
Posted on Wed, Oct 17 2018 15:40
by bbelius
Joined on Sat, Mar 14 2015, Posts 619

Does the Protection Plan cover an eLicenser key older than 2 years?
And can you move the protection between two keys just like any license?

Ben
Technical Support - Vienna Symphonic Library
Posted on Wed, Oct 17 2018 15:46
by Stefan
Joined on Tue, Oct 10 2006, Posts 515

Hi bbelius,

Yes, and yes. :)
Kindly note though that only the key that holds the Vienna Protection Plan license is protected. If you have several keys, simply get as many Protecion Plans as you need.

Best,
Stefan

Stefan Steinbauer
Sales Manager - Vienna Symphonic Library
Posted on Wed, Oct 17 2018 15:49
by LAJ
Joined on Sun, Dec 13 2009, Posts 508
Hi Stefan,

will VSL remember us when the 2 years are over?
If yes ... how? Via Email?

Or do we have to set a reminder in our own calendars?

BR,
Lars
—Lurker-mode—
Posted on Wed, Oct 17 2018 15:54
by Stefan
Joined on Tue, Oct 10 2006, Posts 515

Hey Lars,

Absolutely, we'll send you an email in time, before a Protection Plan expries. In addition, you can check expiration dates, if you have Protection Plans registered, right here at MyVSL/MyProtectionPlans. :)

Best, Stefan

Stefan Steinbauer
Sales Manager - Vienna Symphonic Library
Posted on Wed, Oct 17 2018 16:44
by daerp
Joined on Thu, Jan 18 2007, Toronto, Posts 148

Hi Stefan et al

I am greatly relieved to learn of the 2year protection plan option. I have purchased mine right away.

Paul R

MAC OS X 10.15.2
Finale 26.1
Digital Performer 10.11
VEP7
Many VSL libraries, MIR Pro and Vienna Suite Pro
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Posted on Wed, Oct 17 2018 16:50
by Cyril Blanc
Joined on Thu, Dec 19 2002, Paris France, Posts 2636

This is a great news

Is  Steinberg adding the possibility to move all licenses with one click ?

MacPro 2010 12 core 2.93 ghz 64 GB Mac OS X 10.11 2722 Rocket Raid Sata III card with 8 x ssd
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Posted on Wed, Oct 17 2018 17:03
by Stefan
Joined on Tue, Oct 10 2006, Posts 515

Thanks Paul and Cyril for the kind words, much appreciated!
Personally, I'm really, really happy that we can now offer an option which I believe is a good and decent solution. :)

To answer your question Cyril, we requested this feature with Steinberg too, I don't know the current status on this. The good news is that you can also use your existing ViennaKeys that are older than two years with the Vienna Protection Plan! So there's actually no need to do a mass transfer of licenses to a new ViennaKey.

Best,
Stefan :)

Stefan Steinbauer
Sales Manager - Vienna Symphonic Library
Posted on Wed, Oct 17 2018 17:30
by Kai
Joined on Sun, Dec 29 2002, Graz, Austria, Posts 140

Thanks so much Stefan! I am very happy that you did not switch to a completely cloud-based solution and allow us to continue working anywhere. I carry my key with me a lot and so a BIG worry is gone  ...

Posted on Wed, Oct 17 2018 17:52
by Stefan
Joined on Tue, Oct 10 2006, Posts 515

Many thanks for your comment, Kai! Much appreciated.
Enabling our users to get rid of their worries was exactly our goal!

Stefan Steinbauer
Sales Manager - Vienna Symphonic Library
Posted on Wed, Oct 17 2018 18:05
by Dominique
Joined on Fri, Aug 08 2008, Posts 178

What I don't understand: 5. clearly states that VSL can and will deactivate a lost/stolen/broken dongle. Why don't you just do that when necessary, instead of making us buy an insurance biannually? If Steinberg charges VSL for deactivation of licenses, why not just pass these fees on to the customer that needs the service when it is actually needed?

In my opinion customers should not have to buy an insurance against the deficiencies of a copyright protection system that VSL needs, not us. VSL should.

Posted on Wed, Oct 17 2018 18:22
by bbelius
Joined on Sat, Mar 14 2015, Posts 619

IMO it is not an optimal solution, but at least a decent one. And it is cheaper then any insurance

Your timing is also perfect: I have a recording session on location on saturday. One thing less to worry that day

Ben
Technical Support - Vienna Symphonic Library
Posted on Wed, Oct 17 2018 19:09
by LAJ
Joined on Sun, Dec 13 2009, Posts 508
What I like on ILok Zero Downtime more is that all licenses of every firm are protected.

With this solution all my Xils-lab Licenses are still not protected. But that is no VSL issue. STEINBERG are the idiots who have no idea what a Full Customer Support should look like.

The fact that VSL protects elicensers which are older than 2 years shows that they understood while Steinberg doesn’t understand.
—Lurker-mode—
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