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Synchron Piano won't load into ProTools or Logic
Last post Sun, Aug 26 2018 by Paul, 24 replies.
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Posted on Thu, May 03 2018 21:36
by elambo
Joined on Fri, Jul 11 2008, Posts 12

All software has been correctly installed and licensed via eLicencer, yet when launching ProTools the message is that Synchron Pianos is not a valid 64 bit AAX plugin. And in Logic Pro X the Plugin Manager states that it "couldn't be opened." The piano does not show up in either DAW.

I've manually deleted all related Synchron Pianos data and re-downloaded and re-installed everything. Same with eLicenser. No go.

ProTools 2018.4, OS 10.13.3, Logic Pro X 

Posted on Thu, May 03 2018 22:35
by daviddln
Joined on Tue, Feb 25 2014, Posts 75

Hi

I don't own the Yamaha CFX yet but try with Vienna Ensemble or VE Pro. it will probably work.

iMac 21.5, i7 3,1 Ghz, 16 GB RAM
Komplete Kontrol S-88, Steinberg UR44
Cubase Pro 9, Finale 25
Vienna Super Package, Vienna Software Package
Posted on Thu, May 03 2018 22:39
by elambo
Joined on Fri, Jul 11 2008, Posts 12

The library doesn't show up in Ensemble. I'm not even sure if it's supposed to since this library is designed for its own player (or the Synchron Player... I'm not sure what they're calling this new interface).

Posted on Thu, May 03 2018 22:51
by daviddln
Joined on Tue, Feb 25 2014, Posts 75

Well, the Vienna Imperial has its own player and it does show up in VE/VE Pro. Did you download and install the latest version of VE/VE Pro ? An update has been released a few days ago. 

iMac 21.5, i7 3,1 Ghz, 16 GB RAM
Komplete Kontrol S-88, Steinberg UR44
Cubase Pro 9, Finale 25
Vienna Super Package, Vienna Software Package
Posted on Thu, May 03 2018 22:55
by elambo
Joined on Fri, Jul 11 2008, Posts 12

Yes, just today I downloaded both the VE installer and Instruments installer, just to be thorough. It didn't get the pianos moving.

Posted on Thu, May 03 2018 23:00
by Bill
Joined on Fri, Sep 23 2005, Berkshires. MA USA, Posts 833

The CFX has it's own player. If it's not showing up, something's not right with your configuration.

Finale 25, Sibelius 2018, Notion 6, Overture 5, Cubase 9.5
Win10 x64, 32GB RAM; Focusrite Scarlett 18i20
Kontakt, Bunch of VSL, VIP, VEP, EWQL Orch, Choir and Pianos
August Forster 190
Posted on Thu, May 03 2018 23:06
by elambo
Joined on Fri, Jul 11 2008, Posts 12

Something is definitely wrong. I've followed the installation instructions to the T, several times, but it's still no-go.

Logic's plugin scanner returns this dialogue after rescanning all plugins:

_______________________________________________

VALIDATING AUDIO UNIT: 'aumu' - 'VSP0' - 'VSLS'

--------------------------------------------------

Manufacturer String: VSL

AudioUnit Name: Vienna Synchron Pianos

Component Version: 1.0.0 (0x10000)

 

* * PASS

--------------------------------------------------

TESTING OPEN TIMES:

COLD:

dyld: warning, LC_RPATH @executable_path/Frameworks in /Library/Audio/Plug-Ins/Components/Vienna Synchron Pianos.component/Contents/MacOS/Vienna Synchron Pianos being ignored in restricted program because of @executable_path

dyld: warning, LC_RPATH @executable_path/Frameworks in /Library/Audio/Plug-Ins/Components/Vienna Synchron Pianos.component/Contents/MacOS/Vienna Synchron Pianos being ignored in restricted program because of @executable_path

FATAL ERROR: OpenAComponent: result: -1,0xFFFFFFFF

validation result: couldn’t be opened

Posted on Thu, May 03 2018 23:22
by dbudde
Joined on Sun, Mar 02 2003, Seattle,WA USA, Posts 428

Try rebooting.  I needed to do that before it shows up in Logic Pro.

Posted on Thu, May 03 2018 23:26
by elambo
Joined on Fri, Jul 11 2008, Posts 12

I've tried that, too. Even powered-down.

Logic see it, it just states "couldn't be opened" in the plugin manager.

Posted on Thu, May 03 2018 23:31
by elambo
Joined on Fri, Jul 11 2008, Posts 12

In Ensemble, I can select Insert Plugin and Vienna Synchron Pianos is an option, but when I select that I get the message "Toolkit: Vienna Synchron Pianos (Could not open plugin),

It's a strange one...

Posted on Fri, May 04 2018 09:04
by marnix
Joined on Tue, Mar 16 2004, Vienna, Posts 936

Hi All,

Please make sure that you have also installed the latest eLCC - https://www.steinberg.net/en/company/technologies/elicenser.html

Does that make a difference?

Best, Marnix

Posted on Fri, May 04 2018 16:44
by elambo
Joined on Fri, Jul 11 2008, Posts 12

That's the version that's installed. Unfortunately it didn't make a difference.

Posted on Fri, May 04 2018 17:09
by cobeer
Joined on Thu, Nov 03 2005, Eindhoven, Netherlands, Posts 33

same problem here.... :/

Just bought, downloaded and installed the library but it doesn't show up in Logic Pro. 
Also updated the elicenser and vienna download manager but it just doesn't show.

Janco

Mac Pro 3.5 GHz 6-Core 64GB OSX 10.11.6 Logic Pro X 10.3.1
Posted on Fri, May 04 2018 17:27
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 10364

Hi. 

That's weird - no troubles on our test systems with Synchron Pianos 1.0.464. 

@elambo, @cobeer: If you cannot open Synchron Pianos in Vienna Ensemble, something else must be wrong. Please contact me at , maybe we can arrange a remote session. 

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Fri, May 04 2018 19:47
by elambo
Joined on Fri, Jul 11 2008, Posts 12

I just sent you an email, Paul.

Posted on Fri, May 04 2018 20:19
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 10364

Hi!

So here is what helped with elambo: Close your audio host, then go to ~/Library/Preferences and delete at.co.vsl.Vienna Synchron.plist. 

Start your host and scan your plug-ins again. Should work. 

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Mon, Jun 04 2018 12:15
by artifact-it
Joined on Sat, May 16 2015, Trento, Italy, Posts 4

Hi Paul,

I'm experiencing the same problem with Pro Tools (2018.4) on Windows 10 (version 1803).

I have installed the latest Synchron Pianos software (build 1.0.636) and updated both Vienna Ensemble and Vienna Instruments Pro 2 to the latest version available, but I'm receiving the error:

The following plug-ins failed to load because they are not valid 64 bit AAX plug-ins – Vienna Synchron Pianos.aaxplugin

after the Pro Tools plug-in scan during start up.

The solution you provided is applicable in macOS.  Is there a procedure you can suggest me in the Windows operating system so solve the problem?

Thank you.

Best,
Marco

artifact | Marco Ober
Posted on Mon, Jun 04 2018 12:36
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 10364

HI artifact-it, 

There seems to be a bug with AAX that needs to be fixed - should be done this week. 

Meanwhile, a good work-around is to use Vienna Ensemble as a plug-in in Pro Tools and insert Synchron Pianos in Vienna Ensemble. 

Thanks for your understanding. We're working on it!

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Mon, Jun 04 2018 13:11
by artifact-it
Joined on Sat, May 16 2015, Trento, Italy, Posts 4

Hi Paul,

thank you for the update.  I'll try this workaround while the AAX bug is being fixed.

Cheers,
Marco

artifact | Marco Ober
Posted on Wed, Jun 13 2018 10:11
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 10364

Hello everybody, 

A new update for the Synchron Pianos software is available for you (1.0.750), with additional features, improved stability and  also an updated manual!

Enjoy!

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
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