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Re-install Yamaha CFX
Last post Thu, Jun 07 2018 by MMKA, 21 replies.
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Posted on Tue, May 22 2018 23:20
by jmatos
Joined on Fri, Mar 02 2012, Posts 19

Hi,

Had to reinstall Win10 last night and for some reason I can't seem to install the CFX without having to download all the samples again.  I already directed the Download Manager to the folder where those samples are located.

Any suggestions?

Thanks!

Cubase 9.5
Windows 10
i7 5820K
64 GB Ram
Posted on Wed, May 23 2018 08:51
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 12877

Hello jmatos, 

The database management of the Yamaha CFX is from within the plug-in settings. 

I have attached a screenshot for you. 

Best, 
Paul

File Attachment(s):
SynchronU0020Settings.jpg (548kb) downloaded 40 time(s).

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Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Tue, May 29 2018 16:04
by jmatos
Joined on Fri, Mar 02 2012, Posts 19

Thanks Paul.

I'm not seeing the CFX Plug-in anywhere in Vienna Ensemble (Not Pro).  I opened up a project where I was using the piano before having to reinstall the OS and everything else is there minus the plugin.

Any suggestions?

Thanks

Cubase 9.5
Windows 10
i7 5820K
64 GB Ram
Posted on Wed, May 30 2018 17:32
by jmatos
Joined on Fri, Mar 02 2012, Posts 19

Hi Paul,

Tried reinstallinge everything and I can't make Synchron Piano show up on Vienna Ensemble without having to download the samples again.  Any suggestion?

Thanks

Cubase 9.5
Windows 10
i7 5820K
64 GB Ram
Posted on Wed, May 30 2018 20:46
by jmatos
Joined on Fri, Mar 02 2012, Posts 19

Hi Paul,

Deleted the samples, uninstalled everything and went through the whole process to try to install the Piano again.  Re-donwloaded all the samples and installed them. 

For whatever reason I cant seem to get Syncron to appear on Vienna Ensemble.  I used the latest installers in the website and followed the directions.  It's weird cause I was able to install it a few weeks ago, but now seem to be doing something wrong, I guess.  Any suggestion? 

Thanks again

Cubase 9.5
Windows 10
i7 5820K
64 GB Ram
Posted on Wed, May 30 2018 21:23
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 12877

Hi jmatos, 

My first step would be to uninstall VE and Synchron Player, restart and install latest versions again. 

Let me know how that goes!

Best,
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Thu, May 31 2018 15:03
by jmatos
Joined on Fri, Mar 02 2012, Posts 19

Hi Paul,

Done, but still no luck having the plug-in appear on VE.  I re-downloaded the library and auto-installed through the download manager.  When I open the Syncron Library Installer it asks for a package.info file that I can't seem to find.  I found it once when I installed it last week, but not anymore.

Cubase 9.5
Windows 10
i7 5820K
64 GB Ram
Posted on Sat, Jun 02 2018 20:38
by al_lupo77
Joined on Fri, Jun 09 2017, Posts 51

Same problem here, I'm moving VSL libraries to a new pc and reinstalled all software. The only plugin that doesn't show up is Synchron Pianos, both in VEP and Studio One 4...

In the logs I see that it is correctly found and scanned but nothing.

I did not dowloaded again the samples; VSL software and eLicenser are latest version.

Posted on Sun, Jun 03 2018 18:54
by al_lupo77
Joined on Fri, Jun 09 2017, Posts 51

Now VEP sees the plugin in the list, but can not load the plugin and crashes.

No way to make it work with Studio One...

My doubt, may be a redistributable missing?

 

(BTW, yes, I've sent a support request...)

al_lupo77 attached the following image(s):
sp_err1.jpg (72kb) downloaded 5 time(s).

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Posted on Tue, Jun 05 2018 14:27
by crusoe
Joined on Sat, Dec 26 2009, Posts 141

Hi al_lupo77,

did you make any progress with this issue? I'm getting the same thing (with variations depending on the SY piano version).

Posted on Tue, Jun 05 2018 15:16
by al_lupo77
Joined on Fri, Jun 09 2017, Posts 51

No, I sent a support request and they are working on it. I just tried with newest eLicenser software (6.11.3.1230), but no luck.

 

BTW, I get a very sloooow page loading in this thread (only this). It's only me?

Posted on Tue, Jun 05 2018 17:18
by jmatos
Joined on Fri, Mar 02 2012, Posts 19

That's a shame.  I uninstalled then re-installed everything and still can't get it to appear. 

Is anyone from VSL reading these posts?  Bought an instrument that I can't use.  Is there any possibility of getting a refund?

Cubase 9.5
Windows 10
i7 5820K
64 GB Ram
Posted on Tue, Jun 05 2018 21:14
by crusoe
Joined on Sat, Dec 26 2009, Posts 141

The issue has to do with Vienna Synchron.ini. For me it had an incorrect value for "lastInstallDir", which I manually changed to point to the samples installation dir. I also added a "volume scan path" as was suggested by Paul, which was not there at first for whatever reason (I had SY Piano working at some point).After this addition, the value of "volumeScanPaths" changed from "[]" to [{"path":"H:\\samples\\vsl\\Synchron Pianos Yamaha","preCacheSampleCount":-1}] (the path is machine-specific, of course). I have no idea why, but after this SY Piano works in both Cubase and in VE/VE Pro.

I have to mention that this could be actually a different issue, not the one that started this thread.

At any rate, this .ini file is unaffected by reinstall attempts, that's why the whole ruckus.

Posted on Wed, Jun 06 2018 07:43
by al_lupo77
Joined on Fri, Jun 09 2017, Posts 51

I'm still stuck, tried also on another PC but nothing...

Could you please post the "Vienna Synchron.ini" complete file?

Thanks,

 

Luca

Posted on Wed, Jun 06 2018 08:56
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 12877

Hi, 

Sorry for the delay. Something seems to be tricky with this thread, I can only open it at the 10th attempt...

In such situations, please contact us directly at

 

In general: The "Vienna Synchron.ini" file can be found in YOUR_USERNAME/AppData/Roaming/VSL

You can always erase that file, it will be newly created with every start of a Synchron Plug-in and also contains the information about the Library Scan Paths. 

AppData is a hidden folder. If you don't see it right away, search for "hidden", the first hit will be "Show Hidden files and folders" => Select and activate the option "Show hidden, files, folders, and drives".

If erasing the *.ini file does not work, please contact us!

Best,
Paul 

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Wed, Jun 06 2018 20:19
by al_lupo77
Joined on Fri, Jun 09 2017, Posts 51

If someone is trying to reinstall, I finally found a way:

 

- Uninstall Synchron Pianos software

- Delete "%AppData%/VSL/Vienna Synchron.ini"

- Redownload and reinstall full library (!!!!)

- Reinstall Synchron Pianos (latest version).

 

The third step is what I tried to skip every time, but it is the relevant one...

Posted on Thu, Jun 07 2018 10:00
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 12877

Hi, 

Thanks. Library Installation shouldn't be necessary at all, it is "only" data....

May I ask: Did you change the installation location for your sample content?

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Thu, Jun 07 2018 10:20
by al_lupo77
Joined on Fri, Jun 09 2017, Posts 51

No, I physically moved the SSD to another PC and reassigned tha same drive letter...

Posted on Thu, Jun 07 2018 11:27
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 12877

Hi, 

Thanks for the info. Still confusing... 

I'll see if something similar pops up the next weeks. 

Best,
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Thu, Jun 07 2018 13:04
by Eloy Sherlock
Joined on Tue, Dec 04 2007, Valencia, Posts 25
I had a similar situation Synchron player would not open in VEP. I went to preferences in VEP, “rescanned all” and the player appeared with the library. I hope this works. Thank you
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