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"Synchron Library Installer" is ridiculously, brokenly slow
Last post Mon, Oct 12 2020 by Itchy, 39 replies.
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Posted on Wed, Jan 22 2020 00:12
by PierreFunck
Joined on Tue, Feb 14 2006, Zurich, Posts 113

Dear Paul,

with the USB cable that came with it, connected directly to the iMac Pro...

All the best
Pierre

Posted on Wed, Mar 11 2020 18:44
by cane
Joined on Mon, Apr 18 2016, Posts 1

very very very slow process! I cannot install the library! please correct this bugs!!!

Posted on Wed, Mar 11 2020 23:49
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 12231

Hello cane, 

Could it be that you are downloading from behind a firewall (company / university) or are working with a severe anti-virus program? This could block torrent-based downloads, which is the technology we are using for our sample downloads. 

Did you check and download from another location?

Best,
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Sat, Apr 18 2020 02:33
by shnootre
Joined on Fri, Aug 05 2016, Portland, Maine, Posts 63

Just chiming in on this thread - bought Sychronized solo strings today, and am experiencing a ridiculously slow install (as in, at this rate, this will take the entire weekend). 

I'm on a 2018 Macbook pro 13", w/ two external SSDs. I've installed tons of VI libraries, and also a few Synchron ones (Epic Orchestra, and a couple of the Big Bangs) and Install was always a quick affair. 

I've seen a few posts on this, and was just wondering if there was a solution or at least some state-of-the-art troubleshooting tips? 

Daniel Sonenberg
Posted on Sat, Apr 18 2020 10:50
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 12231

Hi Daniel, 

The download rate always depends on a few factors... the route of the data being the most important one. 

What is your download rate?

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Sat, Apr 18 2020 12:15
by shnootre
Joined on Fri, Aug 05 2016, Portland, Maine, Posts 63
It’s not the download but the install that’s taking so long. Download is complete, but it’s been installing 12 hours now and is at 59%.
Daniel Sonenberg
Posted on Sat, Apr 18 2020 14:53
by bbelius
Joined on Sat, Mar 14 2015, Posts 810

Hi!

You mentioned two external SSDs. Those are mostly formatted with exFAT.
exFat and other FAT formattings are known for bad performance under MacOS in these scenarios.
To solve this you have to reformat your SSD and use another formatting.

Best, Ben

Ben
Technical Support - Vienna Symphonic Library
Posted on Sat, Apr 18 2020 15:20
by shnootre
Joined on Fri, Aug 05 2016, Portland, Maine, Posts 63

Ah... 

Interesting! They're the same type of drive, but it's true, the one I am loading onto is formatted to EXFat. 

Ach... at 71% is it worth stopping, clearing the drive, reformatting, reloading, and starting over? (I am guessing... yes) 

Daniel Sonenberg
Posted on Sat, Apr 18 2020 16:32
by bbelius
Joined on Sat, Mar 14 2015, Posts 810

Yes :)

Just be aware that formatting deletes all data on the drive.

Ben
Technical Support - Vienna Symphonic Library
Posted on Mon, Oct 05 2020 10:54
by Akrinos
Joined on Tue, Oct 15 2019, Posts 1

I'm having the same problem. Downloading is no problem, but the install procedure seems to stop at 11% Finally I tried it onto other harddisks, but no improvement either. So I let it run for a whole night (just the 1st violins library) In the morning it was only at 29 % I changed disks today again and started over. It now seems to install faster, but I don't understand why, because I'm using the same kind of harddisks (SSD formatted MacOs journaled extended volume). as well for the download as for the install. What I do see is that the ram get's filled up quite often (I have 32 Go Ram) So perhaps it is the way Vienna download and install manager deals with memory? Just an Idea :-)

Posted on Mon, Oct 05 2020 10:57
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 12231

Hi Akrinos, 

Any Anti-Virus program in the way that could block installation? Sounds to me like every installed byte is being inspected... 

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Fri, Oct 09 2020 23:40
by benbartlett
Joined on Thu, Apr 26 2007, Posts 160

Hi

Same problem here on a Mac HFS+ formatted drive on a 2020 macPro. This machine is doing NOTHING else and I am stuck at 1% for hours. I am running Catalina, which I suspected immediately. But after reading these various posts it is clearly trouble at the VSL end. 

This installer is CLEARLY broken and needs an update. 

If it doesn't install overnight I will be getting refund for this library. I bought it as an experiment to see if VSL has developed - what a disappointment. 

FYI this computer can write to disk at 6000MB a second. It has 24 cores. This install of about 120GB of data should be very very fast.

Ben 

Posted on Sat, Oct 10 2020 09:54
by bbelius
Joined on Sat, Mar 14 2015, Posts 810

Hi Ben,

During the installation not only files are copyed over, but all downloaded material is highly compressed and needs decompressing first.
Please make sure no other big processing is going on at the same time as well as massive disk writes (for example OS updates).

Because of the size and compression level of this library the installation takes longer compared to the BBO libraries, but it should still install in reasonable time.

Best, Ben

Ben
Technical Support - Vienna Symphonic Library
Posted on Sat, Oct 10 2020 10:39
by bbelius
Joined on Sat, Mar 14 2015, Posts 810

Btw, are you using a hybrid SSD/HDD or Fusion Drive by any chance?
These have only a small fast cache, that is filled after a short time of constant writes, and after the cache is filled these drives are slower then usual HDDs.

Ben
Technical Support - Vienna Symphonic Library
Posted on Sat, Oct 10 2020 11:30
by benbartlett
Joined on Thu, Apr 26 2007, Posts 160
This is my system:

Brand-new Mac pro 24 core.

Built-in solid state drive as part of the original machine build by Apple, 8 TB formatted APFS.

Sample drive: OWC excelsior for N2, on a PCIe card, 8 TB solid state, formatted as a soft raid HFS+ journaled.

This machine is screamingly fast. I wouldn’t go near a fusion drive in my music studio!

As my network accesses the internet from behind a DHCP server, I have no firewall and use no port mapping. No gaming or anything else is installed on the pure music work machine.


It feels like you are not facing the reality, that your software has got some major problem. Perhaps it’s Catalina?
Perhaps it’s the presence of an APFS drive on the system, that the installer is using in the background?
Seems like the users that are reporting this problem, have modern macs. Most modern macs have APFS drives.

Just my two cents.
Posted on Sat, Oct 10 2020 20:07
by bbelius
Joined on Sat, Mar 14 2015, Posts 810

Hey Ben,

Nobody here is saying that this can't be a problem with our installer.
We just try to find the reason for the issues you are experiencing and solve it in our software - or help you optimize your system, depending on the cause.

My colleague with more Mac-experience will look further into this issue on Monday.

Best, Ben

Ben
Technical Support - Vienna Symphonic Library
Posted on Sat, Oct 10 2020 20:14
by benbartlett
Joined on Thu, Apr 26 2007, Posts 160

Fine.

The license is now deleted and I await a refund.

Ben

Posted on Sun, Oct 11 2020 12:42
by The Minstrel
Joined on Fri, Oct 16 2009, Sweden, Posts 96

Ben,

I purchased Synchron Strings Pro a couple of days ago, and I am really blown away by this library. At the current discounted price, it's almost a steal considering the quality and flexibility VSL has achieved. It's by far the most flexible, playable and natural sounding of all my string libraries. and I can't recommend it enough.

I understand your frustration not being able to install the library you payed good money for. I would advice you to give the support team a chance to work it out though. In my humble experience, VSL has both the best software on the market with regards to stability and optimization, and a technical support that is competent and helpful. I'm sure they will be able to help you out if you give them some time!

Just my two cents.

Best regards
Niklas

Posted on Mon, Oct 12 2020 17:33
by Itchy
Joined on Sat, Feb 18 2017, Posts 31

Moved the INSTALL files to a separate disk, then Synchron Library Installer read from that 7200rpm, HFS+ USB HD as the install source & installed onto my (APFS Thunderbolt 3) SSD Library destination drive from there. Problem Solved. 

fwiw, AV*D states (Sept.2020) Pr*Tools media drives should be SSD & formatted HFS+, not APFS (which is my predicament). However, folks here don’t seem to be reporting common playback problems with Libraries on APFS drives. 

re: Epically Slow Orchestra 2.0 installation: *VI Library Install* onto the same APFS SSD is quick as usual. 

.   Is there something different about the *Synchron* Library Installer app? 

.   Does VSL recommend against APFS format, generally? 

[2020 iMac i9 10-core running OS 10.15.7 Catalina; Thunderbolt 3-connected APFS-formatted SSD. Virus-scanning disabled. No other cables connected or software running. Wi-fi off/no internet.]

~Christopher
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