Welcome Guest! To enable all features please Login or Register.

Notification

Icon
Error

Forum Jump  
Synchron Licence Error with Komplete Kontrol
Last post Tue, Dec 03 2019 by PaoloT, 10 replies.
Options
Go to last post
Posted on Mon, Oct 14 2019 07:14
by Arlanda
Joined on Thu, Jan 19 2012, Posts 19

Hello,

I get an error when scanning NKS plugin Synchron player in Komplete Kontrol.

I only have Big Band Orchestra Library and Epic Orchestra 2.0 registered. It works fine in Logic but won't validate in Komplete Kontrol ... any help ? thx

Arlanda attached the following image(s):
SynchronU0020Capture.png (83kb) downloaded 2 time(s).

You cannot view/download attachments. Try to login or register.
Posted on Mon, Oct 14 2019 11:08
by butchd55
Joined on Sat, Dec 30 2017, UK, Posts 1

 

Hello,

I have the same problem ... and it seems as though we are not alone. There's a current thread over on the NI support forum which suggests the problem may be with Komplete Kontrol not being allowed to control the Synsopos app which I believe is needed for the VSL dongle e-licensing system.

https://support.native-instruments.com/hc/en-us/community/posts/360007498997-eLicenser-Control-Error-en-us-

Hopefully there may be a solution coming from Native Instruments, but it would be interesting to get VSL's thoughts on this. Like you, I have no problem with Logic or even with Live. It's a real pain because you have to uninstall Synchron Player to allow Komplete Kontrol to complete its scan of the plugins - otherwise, doing a Force Quit of KK is the only way to get past the error message.

BTW, I'm running the latest Synchron Player, e-licenser and KK software ...

Posted on Sat, Oct 19 2019 10:39
by Arlanda
Joined on Thu, Jan 19 2012, Posts 19

So do you have a solution you guys at VSL ? thanks

Posted on Sat, Oct 19 2019 14:46
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 11540

Hi, 

That one is up to NI, we believe that they have to add the Apple Security Entitlements for their software, and we have informed our colleagues accordingly. 

Have a great weekend!

Best,
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Tue, Oct 29 2019 09:20
by Arlanda
Joined on Thu, Jan 19 2012, Posts 19

New vienna update won't resolve Synchron Komplete Kontrol issue...

Posted on Tue, Oct 29 2019 11:22
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 11540

Hi Arlanda, 

You probably didn't read the previous post, but this bug has to be fixed by Native Instruments. 

Best,
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Tue, Oct 29 2019 12:00
by Arlanda
Joined on Thu, Jan 19 2012, Posts 19

Hi Paul ! oh yes sorry didn't see. And the update I juste made is Vienna ensemble pro not synchron so I'm waiting for NI Komplete update... thx

Posted on Mon, Dec 02 2019 15:06
by Arlanda
Joined on Thu, Jan 19 2012, Posts 19

I installed Komplete Kontrol 2.2.0, I get the same error message. Obviously they didn't hear you Paul ...

Posted on Mon, Dec 02 2019 16:36
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 11540

Hi Arlanda, 

Seems like it wasn't fixed yet... Sorry about that. 

We're waiting for news from Native Instruments as well. 

Sorry about the misunderstanding, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Tue, Dec 03 2019 01:32
by PaoloT
Joined on Tue, Dec 27 2016, Posts 488

I think I've found a workaround, after a night spent trying to get in control of the situation. But please don't give it for granted. Launch Synchron Player, then Komplete Kontrol. You get a series of error messages, but in the end it seems that you can open it.

Paolo

You cannot post new threads in this forum.
You cannot reply to threads in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.