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Posted on Tue, Apr 05 2022 15:48
by Simon Ravn
Joined on Tue, Dec 10 2002, Copenhagen, Denmark, Posts 366

Hi.

I can't open ANY projects anymore on Mac after having installed todays "helper" update. All instances just give me a popup window saying "The project you are trying to load is invalid."

How can I roll back to an earlier version? I can't find any older iLok versions of VEP7/helper...?

Also, it's a bit confusing in the Vienna Assistant that there are now two installations under "Software" of Vienna Ensemble Pro 7+Mir Pro. V7.1.1249 and V7.1.77. Even if I install V7.1.77, it is still V7.1.1249 that is installed/running. And the installation sizes are very different between the two - what are they really installing? Helpers, VEP7...?

 

EDIT: Even if I try using the "Import from project" feature, I get a "Decryption failed with error 2" popup and then nothing happens.

EDIT2: Thankfully I could get working again by uninstalling the iLok version and re-install the eLicenser version. Dont know what's up with the new iLok version.

- Simon Ravn
Posted on Tue, Apr 05 2022 16:31
by dbudde
Joined on Sun, Mar 02 2003, Seattle,WA USA, Posts 476

The two versions of VE are the pro version and the non-pro version.  The non-pro version is the old Vienna Ensemble.  It only exists if you need it for compatibility with old projects,

The Invalid project occurs if the conversion to iLok fails. The conversion seems to be unreliable for large projects.  I have noticed two scenarios that work reliably for me.  

One: if you still have e-licenser control center installed, you need to do the "offline conversion method".  Just plug in your e-licenser key to do the conversion.  

Two: if you uninstall the e-licenser control center software, then the "online conversion method" works reliably.

You can monitor the conversion by showing the Vienna Helper app (it's in the right side menu bar).  It shows up if a conversion is needed.  The Vienna Helper app should show only "converted" or "cache hit" entries.  If you see errors or broken pipe messages, then your conversion failed and you'll eventually get an invalid project message.

Posted on Wed, Apr 06 2022 00:58
by Jerry Gerber
Joined on Thu, Jan 19 2006, San Francisco, CA USA, Posts 401

I've tried online conversion and also offline with the e-licenser software and e-licenser USB key inserted.  But some of my older, larger files will not open, I get a message saying the file is invalid. 

How do I gain access to these files?

Thanks,

Jerry

Posted on Wed, Apr 06 2022 16:42
by tonwurm
Joined on Sat, Dec 15 2007, Germany, Posts 16

same problem here (all older projects before the iLok update cannot be opened)

  .... sorry, but that's absolutely ridiculous if this isn't a bug, cause it was definitely not communicated that older eLicenser projects are not compatible

went back to eLicenser version

Mac Pro, 24 GB RAM, Mac OS 10.9.5, VE Pro, Pro Tools 10/12 HD3 Accel, Logic X, Digital Performer
Posted on Wed, Apr 06 2022 17:21
by Jeums
Joined on Sun, Jan 09 2022, France, Posts 1

Same problem here, i get back to old version for elicenser 7.0.1120 and it works again ...

Posted on Wed, Apr 06 2022 19:34
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 13624

Hi,

Working on the fix for this, should be there soon. 

Meanwhile, please uninstall 7.1.1249 with the UNINSTALL option in the Vienna Assistant, then roll back to 7.1.1245 manually for now:  

Mac VE Pro 7.1.1245
Win VE Pro 7.1.1245

Sorry for the inconvenience, new territory :-)

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Wed, Apr 06 2022 20:19
by Jon Newton
Joined on Sat, Mar 20 2021, Portland, Oregon, Posts 4

My situation, too. New version won't open projects, and crashes when I try to load instruments. The Mac VE Pro 7.1.1245 version just crashes. Downloaded 7.0.1120 from my account, works OK. Whew.

Originally Posted by: Jeums Go to Quoted Post

Same problem here, i get back to old version for elicenser 7.0.1120 and it works again ...

Posted on Thu, Apr 07 2022 08:10
by Simon Ravn
Joined on Tue, Dec 10 2002, Copenhagen, Denmark, Posts 366

Paul, what is the procedure going forward with the iLok version and loading pre-iLok projects?
Are these projects intended to just load without problems or do we need to save new versions while still having eLicenser present?

I believe that old projects loaded perfectly fine with the first iLok VEP7 version so I hope it is just a matter of you getting a fix done so it works again:)

 

EDIT: With 1245 old projects are all loading fine!

- Simon Ravn
Posted on Thu, Apr 07 2022 10:26
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 13624

Hi, 

Working update just released. 

Please click REFRESH in the upper right corner of your Vienna Assistant and install all available updates. 

Really sorry about the inconvenience!

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Fri, Apr 08 2022 19:15
by civilization 3
Joined on Sat, May 16 2009, SF Bay Area, Posts 1942

1263 results: VS Pro Equalizer doesn't work. Extant instances are kaput, new instances have no analyzer at all.

The Kontakt 6.7.1 overload upon connecting may have ceased, or reinstantiating the whole thing may have done. But it now, even as I see signal, makes no sound (its keyboard, MIDI from Nuendo, it just doesn't sound.).

Learning Automation in BFD3 while connected to Nuendo or Cubase hangs fatally. VEP is behaving a bit like it's coupled to Nuendo and it is not. Every operation is slower than I've seen since like VEP 4, saves of server project worse than saves of instances. Disabling channels while connected or re-enabling, scary. So any change I want to make I have to close the Nuendo proj to do safely. Add plugin, could crash it. Edit plugin, scary.

1263 may have solved the invalid project per se...

OK, it's more than the Kontakt won't sound. Just now everything except the Kontakt and the BFD3 quit sounding.  at one point instantiating an EQ seemed to stop the sound. 

The no-Synchron in MIRacle is hurting me. I had a killer snare sound in this project, that's gone, EQs don't work. EDIT: oddly, it looks like an EQ on a VI or Synchron channel is fine. All of them in the drums instance are kaput. At this point the project loads with these x-d out like they aren't there. I suppose EQ settings that go back are what wouldn't load. WRONG. The ones I just set up, my day's work, are x-d out upon restart. The correspondence with BFD3 outputs isn't solid, some channels are dead. This I've replicated twice.

This is a nightmare.

MacBookPro 18,3
Apple M1 Pro: 2.3 GHz 8-core i9

Mac OS 12.3.1
VE Pro 7.1298, Nuendo 11.0.41
Posted on Sat, Apr 09 2022 08:14
by Crabman74
Joined on Sat, Jul 18 2020, Earth, Posts 4

"This is a nightmare" - Agreed.

I can open my pre-ilok-projects with 1263, but except for straight-forward OUT1/2-Busses with no processing I don't get any sound into my DAW! OUT3/4 etc. DO NOT WORK!

What I don't get: What does any of this have to do with iLok?

Am I supposed to downgrade to eLicenser/1120 now again? This is becoming tedious... If I was a pro and not just a hobbyist, I would've lost a lot of money with this "Upgrade"...

Posted on Sat, Apr 09 2022 21:51
by civilization 3
Joined on Sat, May 16 2009, SF Bay Area, Posts 1942

The no sound thing is outputs quit, or don't even start, but an output channel can be fine one moment and gone the next. I spent all day and a save I made towards the end ot the day, the server project opened with the EQs and other plugins I had reworked in instance 3 x-d out again. But fortunately the instance saved correctly. But this instance finally wouldn't sound at all. I'm enabling 4 stereo outs, 0 giving me sound (it's all receiving MIDI and showing signal) and I simply gave up today. This instance would alternate with another group feeding the output working while drums don't. Rarely would both sound. The other instances have similar problems except its EQs and such loaded normally every time.

MacBookPro 18,3
Apple M1 Pro: 2.3 GHz 8-core i9

Mac OS 12.3.1
VE Pro 7.1298, Nuendo 11.0.41
Posted on Sat, Apr 09 2022 21:57
by civilization 3
Joined on Sat, May 16 2009, SF Bay Area, Posts 1942

Originally Posted by: Crabman74 Go to Quoted Post
I can open my pre-ilok-projects with 1263, but except for straight-forward OUT1/2-Busses with no processing I don't get any sound into my DAW! OUT3/4 etc. DO NOT WORK

can't count on 1-2 working here. I'm beginning to think any processing effect stops the sound of the channel dead. I tend to have a MIRacle instance in the master bus.

MacBookPro 18,3
Apple M1 Pro: 2.3 GHz 8-core i9

Mac OS 12.3.1
VE Pro 7.1298, Nuendo 11.0.41
Posted on Sun, Apr 10 2022 17:18
by Crabman74
Joined on Sat, Jul 18 2020, Earth, Posts 4

I hope, they'll fix all this after this weekend. 1263 is unusable, thus I can only work with the eLicenser 1120 version in vePro... Sad.

Posted on Sun, Apr 10 2022 21:18
by civilization 3
Joined on Sat, May 16 2009, SF Bay Area, Posts 1942

it is completely useless as is.
Another thing which is just stupid is getting rid of any possibility to empty an automation slot.
EDIT again: today I have managed to hear all channels in the (3-instance) project. For this, one of my st. outputs works, not more than one, in an instance. In two of them it happens to be 7-8, the other 1-2. The Equalizer Pro in the integrated plugin blocks audio, in some cases (in one of them it absolutely does); this is definite. In some cases MIR instantiated on a ch. blocks audio, then it doesn't; this too is definite. The whys and wherefores of these, who knows.

What does "Disable MIR AU Plugins mean" or supposed to DO? Why would disabled plugins be a default? I'm on a Mac, as far as I know the MIR is AU, what isn't AU about anything unless I have specified VST. So my obvious assumption is hell NO.

If I have to un/reinstall VEP, which is all the time now, I wind up having to scan plugins which I don't need to do otherwise at all, in any way whatsoever. A GIANT TIME SUCK.

MacBookPro 18,3
Apple M1 Pro: 2.3 GHz 8-core i9

Mac OS 12.3.1
VE Pro 7.1298, Nuendo 11.0.41
Posted on Mon, Apr 11 2022 11:48
by Crabman74
Joined on Sat, Jul 18 2020, Earth, Posts 4

Hey Paul, any updates on all the issues. As of now, 1263 is unusable. I have to stay on eLicenser 1120...

Posted on Tue, Apr 12 2022 01:07
by Karmand
Joined on Wed, Apr 14 2021, Nashville, TN USA, Posts 21

Originally Posted by: Crabman74 Go to Quoted Post

Hey Paul, any updates on all the issues. As of now, 1263 is unusable. I have to stay on eLicenser 1120...

---

I moved back to 7.0.1056 <-- the only version that does not crash so far as I've tested. Yea, I'm not liking' this.

-ka
Posted on Wed, Apr 13 2022 00:21
by civilization 3
Joined on Sat, May 16 2009, SF Bay Area, Posts 1942

This is a new one. BFD3 in VE Pro (yes it's a big instantiation of) made the project completely unable to perform.
I was waiting 7, 8 secs for playback to recover, hangs, can't view VE Pro for long periods...

I finally went to using it in Nuendo and it performs very well, and the VE Pro project is performing, not well but I can stand it, without it. The opposite of my expectation. But I think this system runs very, very well, just this iLok (I think the layer of translation needing a Vienna Helper is the culprit) is ruinous.

MacBookPro 18,3
Apple M1 Pro: 2.3 GHz 8-core i9

Mac OS 12.3.1
VE Pro 7.1298, Nuendo 11.0.41
Posted on Fri, Apr 15 2022 22:07
by jpiscitello
Joined on Tue, Jan 19 2010, CA, Posts 17

I just installed 1298 and I am having the same problem. All my old projects come up as invalid. This is on Monterey,

I have a side PC running VEP 7.0.x, that one can read all the files still.

I will try rolling back for now. If any more info can help you guys fix it, please each out!

Posted on Sat, Apr 16 2022 22:29
by daerp
Joined on Thu, Jan 18 2007, Toronto, ON CANADA, Posts 173

I have just read through this entire thread hoping to see how this problem has been solved (as it says in the header to the thread). But, I can’t see a solution.

I’m on a MacBook Pro running Big Sur after having had to downgrade from Monterey 12.3 with Apple’s help. Why? don’t get me started. But Big Sur is stable and working for me at the present time.

Now, having used Vienna Assistant to transition to iLok, (many more hours to go) my Vienna Ensemble Pro 7 software crashes as soon as I run a project in Digital Performer 11. The crash report is 151 pages of impenetrable code. The project uses 4 instances within VEP7. I’m wondering if the problem might be new locations for some of the libraries used. I had to be creative to free up enough space for the réinstallation of the now iLok encrypted files and some libraries are in new locations. I thought that was taken care of by Vienna Assistant after I changed the location before installing, but maybe I’m wrong.

Any ideas would be welcome.

Sigh…

MAC OS X 11.5
Finale 27
Digital Performer 11
VEP7
Many VSL libraries, MIR Pro and Vienna Suite Pro
VIP, Synchron Player, Synchron Pianos, EW Libraries, Broadway Big Band, Realitone Ladies, Superior Drummer, Audio Modeling Saxophones, Kontakt, etc.
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