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Can't replace old VEPro4 licenses with the new VEPro6
Last post Wed, Aug 03 2016 by Paul, 2 replies.
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Posted on Wed, Aug 03 2016 13:47
by Stig Christensen
Joined on Fri, Mar 18 2005, Copenhagen, Posts 111

Hi

Looking forward to try the new interface, but after I have downloaded the license I can't install it on any of my USB-elicensers, the interface tells me that there are no licenses to be upgraded! The USB-elicenser holds a VEPro4 license and a VEPro5, so everything should be okay I presume?

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Musicmind (Mind the Music!)
Mac Pro 6.1 64Gb, Mac Pro 12 48Gb, Mac Pro 8 24Gb, Mac Pro 4 12Gb, MacBookPro, Apollo interface, Universal Audio (4 cards), Waves 9, NI Komplete 9, VSL, EWQL Platinum, BFD3, Superior, Arturia, Sound Toys, Euphonix MC Control + Mix, Neumann mics, DynAudio, Yamaha + Adam monitors, a lot of outboard AND Steinway Concert Grand A ;-)
Posted on Wed, Aug 03 2016 15:39
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 11454

Hello Stig, 

Sorry for the inconvenience, that´s because we are issuing different upgrade licenses, which can be a bit tricky for our power-users who have multiple VE PRO licenses. 

These are the existing licenses (before VE PRO 6): 

VE PRO 4
VE PRO 4 upgraded to VE PRO 5
VE PRO 5

And these are the possible upgrade licenses to VE PRO 6: 

VE PRO 4 => VE PRO 6
VE PRO 4 upgraded to VE PRO 5 => VE PRO 6
VE PRO 5 => VE PRO 6

You have received 3 VE PRO 4 => VE PRO 6 licenses, so you will need to find those 3 VE PRO 4 licenses to upgrade. 

Maybe it´s easier to discuss this directly through , as this is a "personal" thing, I´ll do my best to help. 

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
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