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Unable to see instances of Synchron Player in VEPro
Last post Mon, Jan 18 2021 by Andreas8420, 4 replies.
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Posted on Mon, Jan 11 2021 17:14
by shnootre
Joined on Fri, Aug 05 2016, Portland, Maine, Posts 65

I am having a strange problem where I can't actually see an instance of the Synchron player from within VE Pro. That is to say, if I create a new channel w/ synchron, I can see it at first and I can load a patch or a preset, and it plays fine. But shortly thereafter, in almost every case, I can't bring up the player screen again. I click on it and nothing happens, even though playback continues to work. 

VI players and Kontakt etc. all open up just fine and with no issue. 

What could this be? 

Daniel Sonenberg
Posted on Sat, Jan 16 2021 19:46
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 12499

Hi Daniel, 

Which OS are you working on, and which versions of our software are you using? (You should always use the latest versions). 

Can you maybe send us a quick video or screenshots of what you see?

Thanks, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Mon, Jan 18 2021 19:17
by shnootre
Joined on Fri, Aug 05 2016, Portland, Maine, Posts 65

Thanks Paul, 

I am using VE Pro 7, 7.0.1056 - May 20 - 2020 version, which I think is the latest? 

My OS is OSX 10.14.6

I will try to make a little movie of what I'm experiencing and send it along! 

Daniel Sonenberg
Posted on Mon, Jan 18 2021 19:44
by Andreas8420
Joined on Mon, Dec 02 2019, Vienna, Posts 29

Hello Daniel,

Thank you for your video. Please update your Vienna Synchron Player (v1644 - Jun 2019). The latest build v1954 is available here:

https://www.vsl.co.at/MyDownloads/Software_Installers

Best regards,
Andreas

Technical Support - Vienna Symphonic Library
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