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Posted on Thu, Oct 25 2007 05:49
by yoshi@snowaddicts.com
Joined on Thu, Oct 25 2007, Posts 6
Hi

I bought Vienna Instruments 2days ago.

I tried to register my at VIenna Instruments Registration Area.

But it did not work at all. The activation code was not issued.

The error code"(16)An unknown problem retrieving the activation code ocurred" was shown on screen.


Before that, I have already registered myself as an user, and my Vienna Key.


I have no idea for this error.


I need someone's help.

My machine configs are:

Mac book MacOS10.4.10

CPU core2duo 2.16GHz

Host apprication: Logic Pro7.2



Yoshi
Posted on Thu, Oct 25 2007 11:24
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 11482

Hello Yoshi,

please contact with your details.

Could you also include the answers to these questions: 

Did you try the registration once again? Same error?

BTW: Here is a Video Tutorial on registration and installation Smile 

  

Best,

Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Thu, Oct 25 2007 14:30
by yoshi@snowaddicts.com
Joined on Thu, Oct 25 2007, Posts 6
Thank you Paul.

Yes. I sent an email to the tech support of VSL.
They did not respond yet though.
Thank you very much.

Several times I tried to register my VSE but I could not get through yet.
Same error message is shown.

I hope tech support or somebody here can help me out of this.

Yoshi

Posted on Thu, Oct 25 2007 18:58
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 11482

Hi Yoshi,

the reason for this behaviour is that we ran out of licenses for the Special Edition.

This is temporary, the new licenses are already on its way. 

Meanwhile, you can install and operate the Vienna Instruments with the Demo Mode on your ViennaKey Smile

Please try to register again tomorrow.

We are sorry for the inconvenience. 

Thanks for your patience!

Best,

Paul 

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Fri, Oct 26 2007 07:57
by yoshi@snowaddicts.com
Joined on Thu, Oct 25 2007, Posts 6
Hi Paul,

Thank you very much for your quick reply and information.
I will wait for the new licence.

Thank you.


Yoshi
Posted on Fri, Oct 26 2007 16:05
by yoshi@snowaddicts.com
Joined on Thu, Oct 25 2007, Posts 6
Hi Paul,

I got my new licence for VSE. Thank you very much. It sounds great.



Yoshi
Posted on Thu, Nov 22 2007 22:02
by Dezzo
Joined on Fri, Aug 25 2006, Hamburg/ Germany, Posts 41

Hi guys,

same with me : After entering my 2 Serials, the system gave me a Message back : " 16) An unknown problem retrieving the activation code ocurred " . Solution ?

David 

Make the VSL Swing
Posted on Fri, Nov 23 2007 11:47
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 11482

Fixed :-) 

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Fri, Nov 23 2007 12:39
by Dezzo
Joined on Fri, Aug 25 2006, Hamburg/ Germany, Posts 41
Perfect !

cheers,

D
Make the VSL Swing
Posted on Sat, Dec 01 2007 07:37
by cm
Joined on Fri, Dec 20 2002, vienna, Posts 9052

the activation code should have been presented to you after registration too,

however the confirmation mail was rejectd by hotmail and it is highly probable you mistyped your email ... let us know

christian

and remember: a CRAY is the only computer that runs an endless loop in just four hours ...
Posted on Tue, Dec 25 2007 10:07
by Michael Gredler
Joined on Mon, Dec 24 2007, Posts 4

Same problem here. When I enter the serial number, I get the "16" error message. The e-mail address I used to register is a hotmail.de address. Any help much appreciated.

Posted on Tue, Dec 25 2007 10:25
by Boo
Joined on Tue, Dec 11 2007, Posts 7

i got the same problem :(:(:(

what do i have to do...only wait?

or do i have to order these licences?

anyway i wanna get my full vsl;)

i registered with a @hotmail.de, too.

is that the reason?

Posted on Tue, Dec 25 2007 11:08
by cm
Joined on Fri, Dec 20 2002, vienna, Posts 9052

unfortunately we have problems issuing activation codes currently for the special edition standard library

 

either you have a ViennaKey with initial 180 demo mode #1 starts so you can install and run the library for the moment or please email document.write( '<'+'a'+' '+'h'+'r'+'e'+'f'+'='+'"'+'&'+'#'+'1'+'0'+'9'+';'+'&'+'#'+'9'+'7'+';'+'&'+'#'+'1'+'0'+'5'+';'+'&'+'#'+'1'+'0'+'8'+';'+ '&'+'#'+'1'+'1'+'6'+';'+'&'+'#'+'1'+'1'+'1'+';'+'&'+'#'+'5'+'8'+';'+'&'+'#'+'3'+'7'+';'+'&'+'#'+'5'+'4'+';'+'&'+'#'+'4'+'9'+';'+ '&'+'#'+'3'+'7'+';'+'&'+'#'+'5'+'4'+';'+'&'+'#'+'5'+'1'+';'+'&'+'#'+'3'+'7'+';'+'&'+'#'+'5'+'5'+';'+'&'+'#'+'5'+'2'+';'+'&'+'#'+ '3'+'7'+';'+'&'+'#'+'5'+'4'+';'+'&'+'#'+'5'+'7'+';'+'&'+'#'+'3'+'7'+';'+'&'+'#'+'5'+'5'+';'+'&'+'#'+'5'+'4'+';'+'&'+'#'+'3'+'7'+ ';'+'&'+'#'+'5'+'4'+';'+'&'+'#'+'4'+'9'+';'+'&'+'#'+'3'+'7'+';'+'&'+'#'+'5'+'5'+';'+'&'+'#'+'5'+'2'+';'+'&'+'#'+'3'+'7'+';'+'&'+ '#'+'5'+'4'+';'+'&'+'#'+'5'+'3'+';'+'&'+'#'+'3'+'7'+';'+'&'+'#'+'5'+'2'+';'+'&'+'#'+'4'+'8'+';'+'&'+'#'+'3'+'7'+';'+'&'+'#'+'5'+ '5'+';'+'&'+'#'+'5'+'4'+';'+'&'+'#'+'3'+'7'+';'+'&'+'#'+'5'+'5'+';'+'&'+'#'+'5'+'1'+';'+'&'+'#'+'3'+'7'+';'+'&'+'#'+'5'+'4'+';'+ '&'+'#'+'6'+'7'+';'+'&'+'#'+'3'+'7'+';'+'&'+'#'+'5'+'0'+';'+'&'+'#'+'6'+'9'+';'+'&'+'#'+'3'+'7'+';'+'&'+'#'+'5'+'4'+';'+'&'+'#'+ '5'+'1'+';'+'&'+'#'+'3'+'7'+';'+'&'+'#'+'5'+'4'+';'+'&'+'#'+'7'+'0'+';'+'&'+'#'+'3'+'7'+';'+'&'+'#'+'5'+'0'+';'+'&'+'#'+'6'+'9'+ ';'+'&'+'#'+'3'+'7'+';'+'&'+'#'+'5'+'4'+';'+'&'+'#'+'4'+'9'+';'+'&'+'#'+'3'+'7'+';'+'&'+'#'+'5'+'5'+';'+'&'+'#'+'5'+'2'+';'+'"'+ '>'+'&'+'#'+'9'+'7'+';'+'&'+'#'+'9'+'9'+';'+'&'+'#'+'1'+'1'+'6'+';'+'&'+'#'+'1'+'0'+'5'+';'+'&'+'#'+'1'+'1'+'8'+';'+'&'+'#'+'9'+ '7'+';'+'&'+'#'+'1'+'1'+'6'+';'+'&'+'#'+'1'+'0'+'1'+';'+'&'+'#'+'6'+'4'+';'+'&'+'#'+'1'+'1'+'8'+';'+'&'+'#'+'1'+'1'+'5'+';'+'&'+ '#'+'1'+'0'+'8'+';'+'&'+'#'+'4'+'6'+';'+'&'+'#'+'9'+'9'+';'+'&'+'#'+'1'+'1'+'1'+';'+'&'+'#'+'4'+'6'+';'+'&'+'#'+'9'+'7'+';'+'&'+ '#'+'1'+'1'+'6'+';'+'<'+'/'+'a'+'>'); " mce_href="mailto:"> for receiving such a demo license.

 

the problem should be fixed by thursday and we apologize for the inconvenience

christian

 

and remember: a CRAY is the only computer that runs an endless loop in just four hours ...
Posted on Thu, Dec 27 2007 00:32
by ludovicllorca
Joined on Wed, Dec 26 2007, Posts 6

Same for me. Couldnt get my activation code and, as i'm using a syncrosoft usb key i already had before buying Special Edition, i didnt get a Vienna Key - and therefore can't run the demo mode... :-(

Posted on Thu, Dec 27 2007 07:06
by SOLIDSOUND
Joined on Mon, Dec 24 2007, la, Posts 1
Message tells me I have the wrong serial number - I can't run Logic until this is fixed as I need the upgrade, so pre-registration starts are useless for me.
Posted on Thu, Dec 27 2007 07:46
by cm
Joined on Fri, Dec 20 2002, vienna, Posts 9052

the message *wrong serial number* might be rather related to a misread or mistyped character ... please email the number to document.write( '<'+'a'+' '+'h'+'r'+'e'+'f'+'='+'"'+'&'+'#'+'1'+'0'+'9'+';'+'&'+'#'+'9'+'7'+';'+'&'+'#'+'1'+'0'+'5'+';'+'&'+'#'+'1'+'0'+'8'+';'+ '&'+'#'+'1'+'1'+'6'+';'+'&'+'#'+'1'+'1'+'1'+';'+'&'+'#'+'5'+'8'+';'+'&'+'#'+'3'+'7'+';'+'&'+'#'+'5'+'5'+';'+'&'+'#'+'5'+'1'+';'+ '&'+'#'+'3'+'7'+';'+'&'+'#'+'5'+'5'+';'+'&'+'#'+'5'+'3'+';'+'&'+'#'+'3'+'7'+';'+'&'+'#'+'5'+'5'+';'+'&'+'#'+'4'+'8'+';'+'&'+'#'+ '3'+'7'+';'+'&'+'#'+'5'+'5'+';'+'&'+'#'+'4'+'8'+';'+'&'+'#'+'3'+'7'+';'+'&'+'#'+'5'+'4'+';'+'&'+'#'+'7'+'0'+';'+'&'+'#'+'3'+'7'+ ';'+'&'+'#'+'5'+'5'+';'+'&'+'#'+'5'+'0'+';'+'&'+'#'+'3'+'7'+';'+'&'+'#'+'5'+'5'+';'+'&'+'#'+'5'+'2'+';'+'&'+'#'+'3'+'7'+';'+'&'+ '#'+'5'+'2'+';'+'&'+'#'+'4'+'8'+';'+'&'+'#'+'3'+'7'+';'+'&'+'#'+'5'+'5'+';'+'&'+'#'+'5'+'4'+';'+'&'+'#'+'3'+'7'+';'+'&'+'#'+'5'+ '5'+';'+'&'+'#'+'5'+'1'+';'+'&'+'#'+'3'+'7'+';'+'&'+'#'+'5'+'4'+';'+'&'+'#'+'6'+'7'+';'+'&'+'#'+'3'+'7'+';'+'&'+'#'+'5'+'0'+';'+ '&'+'#'+'6'+'9'+';'+'&'+'#'+'3'+'7'+';'+'&'+'#'+'5'+'4'+';'+'&'+'#'+'5'+'1'+';'+'&'+'#'+'3'+'7'+';'+'&'+'#'+'5'+'4'+';'+'&'+'#'+ '7'+'0'+';'+'&'+'#'+'3'+'7'+';'+'&'+'#'+'5'+'0'+';'+'&'+'#'+'6'+'9'+';'+'&'+'#'+'3'+'7'+';'+'&'+'#'+'5'+'4'+';'+'&'+'#'+'4'+'9'+ ';'+'&'+'#'+'3'+'7'+';'+'&'+'#'+'5'+'5'+';'+'&'+'#'+'5'+'2'+';'+'"'+'>'+'&'+'#'+'1'+'1'+'5'+';'+'&'+'#'+'1'+'1'+'7'+';'+'&'+'#'+ '1'+'1'+'2'+';'+'&'+'#'+'1'+'1'+'2'+';'+'&'+'#'+'1'+'1'+'1'+';'+'&'+'#'+'1'+'1'+'4'+';'+'&'+'#'+'1'+'1'+'6'+';'+'&'+'#'+'6'+'4'+ ';'+'&'+'#'+'1'+'1'+'8'+';'+'&'+'#'+'1'+'1'+'5'+';'+'&'+'#'+'1'+'0'+'8'+';'+'&'+'#'+'4'+'6'+';'+'&'+'#'+'9'+'9'+';'+'&'+'#'+'1'+ '1'+'1'+';'+'&'+'#'+'4'+'6'+';'+'&'+'#'+'9'+'7'+';'+'&'+'#'+'1'+'1'+'6'+';'+'<'+'/'+'a'+'>'); " mce_href="mailto:">support to check in detail.

however i seem to not understand the *can't run logic*, but have copied the latest version of VI to your personal files

christian

and remember: a CRAY is the only computer that runs an endless loop in just four hours ...
Posted on Thu, Dec 27 2007 09:46
by tapsa.kuusniemi
Joined on Mon, Dec 26 2005, Posts 3

Have the same problem.

Posted on Thu, Dec 27 2007 10:56
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 11482

Hello tapsa,

please send your serial number to so that we can check!

Best,

Paul 

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Thu, Dec 27 2007 11:06
by tapsa.kuusniemi
Joined on Mon, Dec 26 2005, Posts 3

I've already sent it.

Cheers,

Tapsa Kuusniemi 

Posted on Thu, Dec 27 2007 12:53
by tapsa.kuusniemi
Joined on Mon, Dec 26 2005, Posts 3

Got it to work now. :)

Cheers,

Tapsa Kuusniemi 

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