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MIR plugin loading issue
Last post Mon, Feb 29 2016 by Paul, 38 replies.
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Posted on Thu, Feb 11 2016 09:52
by Talino
Joined on Sat, Jul 17 2010, Posts 260

Hello,

I have an issue with the MIR plugin since the last update (the one from this week, I can't find the splash window or version number anywhere, there is no About screen...)

After a fresh restart of Cubase, when I load my Cubase template where MIR plugins are inserted, MIR starts normally but show an empty venue. I have to close the project and open the template again for the instruments to load properly inside MIR. This has been happening consistently for the last few days.

Thanks for your help.

MASTER: Cubase Pro 10.0.20, iMac 27 2015 i7 4.0 (17,1) 24gb RAM, OS X 10.14.4, RME Fireface UC. SLAVE: Mac Pro 2009 Quad 2.66 (4,1), 28gb RAM, OS X 10.11.6, Vienna Ensemble Pro 7, samples on OWC Accelsior SSD.
Posted on Thu, Feb 11 2016 11:47
by Dietz
Joined on Tue, Aug 06 2002, Vienna / Europe, Posts 7578

The splash-screen can be opened from the command dialogue in MIR Pro's Main Window.

Regarding the problem you're describing, it would be helpful to get a bit more information (OS, DAW Version, hardware etc.). In the meantime, please check if you see "Incoming Data" indicated in MIR Pro's Main Window when loading a project (i.e. the yellow arrow icon flashing at the top of MIR Pro's Main Window). This could solve your problem. :-)

Kind regards,

/Dietz - Vienna Symphonic Library
Posted on Thu, Feb 11 2016 11:49
by Talino
Joined on Sat, Jul 17 2010, Posts 260

Originally Posted by: Dietz Go to Quoted Post

it would be helpful to get a bit more information (OS, DAW Version, hardware etc.)

I thought that was what signatures were for :) — EDIT: Oops, my bad, OSX version wasn't updated but now is...

Thank you Dietz, I'll have a look at the main window and let you know what I see.

MASTER: Cubase Pro 10.0.20, iMac 27 2015 i7 4.0 (17,1) 24gb RAM, OS X 10.14.4, RME Fireface UC. SLAVE: Mac Pro 2009 Quad 2.66 (4,1), 28gb RAM, OS X 10.11.6, Vienna Ensemble Pro 7, samples on OWC Accelsior SSD.
Posted on Thu, Feb 11 2016 11:50
by Dietz
Joined on Tue, Aug 06 2002, Vienna / Europe, Posts 7578

Ha, sorry about your signature - we don't see them when writing a reply (one of the peculiarities of VSL's forum engine ;-) ...). 

/Dietz - Vienna Symphonic Library
Posted on Thu, Feb 11 2016 11:51
by Dietz
Joined on Tue, Aug 06 2002, Vienna / Europe, Posts 7578

Originally Posted by: Talino Go to Quoted Post
Thank you Dietz, I'll have a look at the main window and let you know what I see.

It's in the Options-pull down.

/Dietz - Vienna Symphonic Library
Posted on Thu, Feb 11 2016 11:53
by Dietz
Joined on Tue, Aug 06 2002, Vienna / Europe, Posts 7578

Originally Posted by: Talino Go to Quoted Post
EDIT: Oops, my bad, OSX version wasn't updated but now is...

If the problem continues to bother you, I would kindly ask you to get in contact with , as I have no machine with OSX 10.11 yet to reproduce your setup.

Kind regards,

/Dietz - Vienna Symphonic Library
Posted on Thu, Feb 11 2016 11:55
by Talino
Joined on Sat, Jul 17 2010, Posts 260

OK, no problem. 

Thanks a lot for your help (yet again...).

MASTER: Cubase Pro 10.0.20, iMac 27 2015 i7 4.0 (17,1) 24gb RAM, OS X 10.14.4, RME Fireface UC. SLAVE: Mac Pro 2009 Quad 2.66 (4,1), 28gb RAM, OS X 10.11.6, Vienna Ensemble Pro 7, samples on OWC Accelsior SSD.
Posted on Mon, Feb 15 2016 21:21
by Talino
Joined on Sat, Jul 17 2010, Posts 260

I get this in Console when my template loads, maybe it's related?

15/02/16 22:17:49,739 Vienna MIR Pro[11272]: WARNING: The Gestalt selector gestaltSystemVersion is returning 10.9.2 instead of 10.11.2. This is not a bug in Gestalt -- it is a documented limitation. Use NSProcessInfo's operatingSystemVersion property to get correct system version number.

Call location:

15/02/16 22:17:49,739 Vienna MIR Pro[11272]: 0   CarbonCore                          0x00007fff93fa2c9b ___Gestalt_SystemVersion_block_invoke + 113

15/02/16 22:17:49,739 Vienna MIR Pro[11272]: 1   libdispatch.dylib                   0x00007fff8747733f _dispatch_client_callout + 8

15/02/16 22:17:49,739 Vienna MIR Pro[11272]: 2   libdispatch.dylib                   0x00007fff87477237 dispatch_once_f + 67

15/02/16 22:17:49,739 Vienna MIR Pro[11272]: 3   CarbonCore                          0x00007fff93f2eb47 _Gestalt_SystemVersion + 987

15/02/16 22:17:49,739 Vienna MIR Pro[11272]: 4   CarbonCore                          0x00007fff93f2dddb Gestalt + 139

15/02/16 22:17:49,739 Vienna MIR Pro[11272]: 5   QtCore                              0x0000000100eebbd5 _ZN19QProcessEnvironment17systemEnvironmentEv + 34293

15/02/16 22:17:49,740 Vienna MIR Pro[11272]: 6   QtCore                              0x0000000100ec0995 _ZN9QSettingsC2ERK7QStringS2_P7QObject + 37

MASTER: Cubase Pro 10.0.20, iMac 27 2015 i7 4.0 (17,1) 24gb RAM, OS X 10.14.4, RME Fireface UC. SLAVE: Mac Pro 2009 Quad 2.66 (4,1), 28gb RAM, OS X 10.11.6, Vienna Ensemble Pro 7, samples on OWC Accelsior SSD.
Posted on Tue, Feb 16 2016 08:29
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 12467

Hi Talino, 

I checked with our developers, the Gestalt message comes from OSX,  it should not cause any issues beyond the message.

 

The issue you´re having with project loading is a different one - it would require reproduction. Please send your files as zip files to , we´ll take a look asap. 

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Tue, Feb 16 2016 09:15
by Talino
Joined on Sat, Jul 17 2010, Posts 260

Thanks Paul. I'm waiting to be able to reproduce this myself before I send you the project, since it seems to be totally random for the time being. The only thing that's consistent is that when it happens, closing the project and reopening it immediately (without restarting Cubase) always fixes the problem. Maybe this happens on the first launch of MIR from within Cubase, but I'm not sure.

If MIR keeps log files of what launched it and what it sent to it from the plugin perhaps I could have a look. As it is, when it happens I never see anything, I only see and empty venue.

EDIT: P.S. This is only hapenning since my fresh install of El Capitan, never had this under Yosemite and have been using MIR for a long time before.

MASTER: Cubase Pro 10.0.20, iMac 27 2015 i7 4.0 (17,1) 24gb RAM, OS X 10.14.4, RME Fireface UC. SLAVE: Mac Pro 2009 Quad 2.66 (4,1), 28gb RAM, OS X 10.11.6, Vienna Ensemble Pro 7, samples on OWC Accelsior SSD.
Posted on Tue, Feb 16 2016 09:24
by Trailerman
Joined on Wed, Jun 14 2006, Manchester, UK, Posts 609

I am seeing the exact same issue with ProTools HD 12.4 on Mac (OS 10.9.5).

Yesterday after installing the Mir update, my first session load in ProTools loaded Mir, but with an empty venue and no instruments loaded.   I had to restart ProTools and forceibly shutdown Mir and second time it loaded correctly.

This morning I'm seeing the exact same problem - first load of my template in ProTools and Mir appears but the venue is empty and no instruments are showing.  I'm currently trying again to see if it loads second time.  This will become an issue if it happens all the time.

Let me know what information I can provide to help resolve.

Jules

EDIT: Again, it loaded correctly on the second attempt.

PS. This has only started happening since I updated Mir and VE Pro to latest builds yesterday.

System 1:

Windows 7 64bit
16 core, 3.4GHz E5-2687W, 128GB Ram,
Nuendo 6.5 / Nuendo 7.020 / Cubase 7.5 / Cubase Pro 8
Motu 2408 Mk III x 3

System 2:

Mac Pro Mid 2010
12 core, 3GHz, 32GB Ram,
OS 10.7.4
Seagate ES and Intel Solid State Drives
ProTools HDX, 11.3
Digidesign 192 Interfaces x6

System 3:

CPU: 2xIntel W5580 Xeon Nehalem S1366
Motherboard: Supermicro X8DT3-LN4F
RAM: 96GB ECC RAM in SUPERO 4GB modules (ECC-R DR340LER13)
OS: Windows 7 Ultimate (64 bit)
Audio Hardware: RME HDSPe AIO PCIe
Hard Drives: 2x1.5TG Seagate ES (SATA)
1x2TB Seagate ES (SATA)
1x1.5TB Seagate ES (SAS)
MIDI: Midi Over Lan CP 3
Output Format: Stereo
Sample Rate: 44.1KHz clocked from external wordclock master
Graphics: Gainward 9500GT 512MB PCIe


Posted on Tue, Feb 16 2016 09:33
by Talino
Joined on Sat, Jul 17 2010, Posts 260

Originally Posted by: Trailerman Go to Quoted Post
This has only started happening since I updated Mir and VE Pro to latest builds yesterday.

Yes, as I mentioned in my original post, this has happened since the MIR update, my fresh El Capitan install *and* the Cubase 8.0.35 updates, so I wasn't sure which was the culprit. Apparently you're using neither El Capitan nor Cubase so that rules out these two :)

MASTER: Cubase Pro 10.0.20, iMac 27 2015 i7 4.0 (17,1) 24gb RAM, OS X 10.14.4, RME Fireface UC. SLAVE: Mac Pro 2009 Quad 2.66 (4,1), 28gb RAM, OS X 10.11.6, Vienna Ensemble Pro 7, samples on OWC Accelsior SSD.
Posted on Wed, Feb 17 2016 11:00
by Trailerman
Joined on Wed, Jun 14 2006, Manchester, UK, Posts 609

It's definitely Mir related.  Nothing else has changed on my system.

Seeing the exact same issue today: first load of ProTools session, Mir loads but does not load a venue or any instruments.  Shut down ProTools, Force Quit Mir, reload ProTools and load session, and second time everything loads correctly.

System 1:

Windows 7 64bit
16 core, 3.4GHz E5-2687W, 128GB Ram,
Nuendo 6.5 / Nuendo 7.020 / Cubase 7.5 / Cubase Pro 8
Motu 2408 Mk III x 3

System 2:

Mac Pro Mid 2010
12 core, 3GHz, 32GB Ram,
OS 10.7.4
Seagate ES and Intel Solid State Drives
ProTools HDX, 11.3
Digidesign 192 Interfaces x6

System 3:

CPU: 2xIntel W5580 Xeon Nehalem S1366
Motherboard: Supermicro X8DT3-LN4F
RAM: 96GB ECC RAM in SUPERO 4GB modules (ECC-R DR340LER13)
OS: Windows 7 Ultimate (64 bit)
Audio Hardware: RME HDSPe AIO PCIe
Hard Drives: 2x1.5TG Seagate ES (SATA)
1x2TB Seagate ES (SATA)
1x1.5TB Seagate ES (SAS)
MIDI: Midi Over Lan CP 3
Output Format: Stereo
Sample Rate: 44.1KHz clocked from external wordclock master
Graphics: Gainward 9500GT 512MB PCIe


Posted on Thu, Feb 18 2016 09:23
by Talino
Joined on Sat, Jul 17 2010, Posts 260

Happened a few times more since yesterday, especially after fresh system restart. It happens not only when I load a Cubase template, but also when I open a work-in-progress project. For some reason the plugins don't send the proper info to MIR the first time. Closing and reopening the Cubase project always sorts this out.

MASTER: Cubase Pro 10.0.20, iMac 27 2015 i7 4.0 (17,1) 24gb RAM, OS X 10.14.4, RME Fireface UC. SLAVE: Mac Pro 2009 Quad 2.66 (4,1), 28gb RAM, OS X 10.11.6, Vienna Ensemble Pro 7, samples on OWC Accelsior SSD.
Posted on Thu, Feb 18 2016 09:49
by Dietz
Joined on Tue, Aug 06 2002, Vienna / Europe, Posts 7578

Hi Talino,

in case you didn't do so already, please take a look into this:

Originally Posted by: Dietz Go to Quoted Post
[....] please check if you see "Incoming Data" indicated in MIR Pro's Main Window when loading a project (i.e. the yellow arrow icon flashing at the top of MIR Pro's Main Window). 

... this would make clear whether MIR Pro is actually receiving (new) data from your host or not.

Kind regards,

/Dietz - Vienna Symphonic Library
Posted on Fri, Feb 19 2016 15:47
by Talino
Joined on Sat, Jul 17 2010, Posts 260

Hi Dietz. Well, you've asked me this before and I didn't answer because I've looked everywhere for a yellow arrow in the main MIR window and couldn't find one... Most of the time I just get a white rotating "loading" icon at the upper left (the standard OSX "wait" icon), while the left side of the interface gets progressively populated with all the instruments.

When the issue I have is happening, I don't get anything. Just a blank MIR window showing "Select a venue".

MASTER: Cubase Pro 10.0.20, iMac 27 2015 i7 4.0 (17,1) 24gb RAM, OS X 10.14.4, RME Fireface UC. SLAVE: Mac Pro 2009 Quad 2.66 (4,1), 28gb RAM, OS X 10.11.6, Vienna Ensemble Pro 7, samples on OWC Accelsior SSD.
Posted on Fri, Feb 19 2016 15:58
by Dietz
Joined on Tue, Aug 06 2002, Vienna / Europe, Posts 7578

So you don't see this:

Dietz attached the following image(s):
MIR-Pro-Plugin_LoadIncomingData.jpg (30kb) downloaded 1 time(s).

You cannot view/download attachments. Try to login or register.
/Dietz - Vienna Symphonic Library
Posted on Fri, Feb 19 2016 16:02
by Talino
Joined on Sat, Jul 17 2010, Posts 260

Ah, definitely not. I just checked by switching as fast as possible to MIR (which loaded correctly). I've got the five static icons but not the yellow arrow. I don't even have the gray arrow, the last icon I have is "MIRx Mode". Probably a Mac thing, we don't like arrows as much as you Windows people :)

MASTER: Cubase Pro 10.0.20, iMac 27 2015 i7 4.0 (17,1) 24gb RAM, OS X 10.14.4, RME Fireface UC. SLAVE: Mac Pro 2009 Quad 2.66 (4,1), 28gb RAM, OS X 10.11.6, Vienna Ensemble Pro 7, samples on OWC Accelsior SSD.
Posted on Fri, Feb 19 2016 16:43
by Dietz
Joined on Tue, Aug 06 2002, Vienna / Europe, Posts 7578

This icon should be visible whenever an existing instance of MIR Pro receives new "Engine Project" data (even on a Mac ;-) ...).  

/Dietz - Vienna Symphonic Library
Posted on Fri, Feb 19 2016 16:46
by Talino
Joined on Sat, Jul 17 2010, Posts 260

I trust you when you say that it *should* be visible. I don't think I ever noticed it, even before the last update, so I don't know if it *was* there before, but it certainly *isn't* there now...

MASTER: Cubase Pro 10.0.20, iMac 27 2015 i7 4.0 (17,1) 24gb RAM, OS X 10.14.4, RME Fireface UC. SLAVE: Mac Pro 2009 Quad 2.66 (4,1), 28gb RAM, OS X 10.11.6, Vienna Ensemble Pro 7, samples on OWC Accelsior SSD.
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