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"No license available which can be upgraded"
Last post Thu, Aug 25 2016 by Paul, 2 replies.
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Posted on Thu, Aug 25 2016 18:07
by jasongravesmusic
Joined on Tue, Sep 11 2007, Posts 78

Hi all,

I have four machines running VEP 6. All three slaves upgraded without any problems. My main machine gives me this error. I have VEP 5 as a "collection license" with Vienna Instrument, but the slaves are set up the same way.

Tried repairs, reinstalls and updates all around. Same message everytime.

Windows 7 on all four machines.

Anyone else experiences something similar?

Jason

Tags: VEPRO 5
Posted on Thu, Aug 25 2016 21:34
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 11308

Hello Jason, 

This has to do with the fact that you have multiple VE PRO licenses, which need different VE PRO 6 Upgrade licenses. 

These are the existing licenses (before VE PRO 6): 

1) VE PRO 4 (you have none that have not been upgraded)

2) VE PRO 4 upgraded to VE PRO 5 (you have 6 of those)

3) VE PRO 5 (you have 3 of those)

I have attached a screenshot that show what these 3 licenses look like. 

 

And these are the possible upgrade licenses to VE PRO 6: 

1) VE PRO 4 => VE PRO 6 (none)

2) VE PRO 4 upgraded to VE PRO 5 => VE PRO 6 (you have received 6)

3) VE PRO 5 => VE PRO 6 (none, but your next order of VE PRO 6 will get you those automatically)

 

So there´s a logic behind all this, with multiple licenses registered on your account:

FIRST we send upgrade licenses for the oldest licenses, then the others follow (depending on your registrations). 

 

You have received 6 VE PRO 4+5 => VE PRO 6 licenses, so you will need to find those 6 VE PRO 4+5 licenses on your keys to upgrade. 

 

Any questions, please contact us directly at

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
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