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Last post Mon, Jun 17 2019 by thope, 3 replies.
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Posted on Mon, Jun 17 2019 11:49
by thope
Joined on Sat, Nov 24 2018, Posts 2

I sent in a request for a refund on an extra license it turns out I would not need.

This is almost 2 weeks ago now. I got a an automated message that the case was recieved, then complete silence.

Is it normal for VSL support to take this long?

Posted on Mon, Jun 17 2019 12:02
by cm
Joined on Fri, Dec 20 2002, vienna, Posts 9035

hello thope,
we apologize for the delay - as far as i can see in Case 300057 your credit has been issued and transferred last friday. you should see the amount on your account and will receive the related pdf soon.

and remember: a CRAY is the only computer that runs an endless loop in just four hours ...
Posted on Mon, Jun 17 2019 13:02
by thope
Joined on Sat, Nov 24 2018, Posts 2

Great, thanks!

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