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Posted on Tue, Aug 13 2019 11:44
by alexandr
Joined on Sat, Jun 22 2019, Posts 5

Hey, guys. Have any ideas?

MacOS Mojave. Audiounit was installed in the proper folder with other working audiounits.

But it's not visible in neither Logic no Ableton. Only VST is visible. I would like to get AU working because it seems better for performance and stability. I do use this piano one day and already have a couple issues about VST plugin (freezing, cpu usage). I hope to fight at least freezing with AU, haha

 

Thanks!

Posted on Tue, Aug 13 2019 11:49
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 11538

Hi alexandr, 

Did you check Logic's Plug-in Manager? Maybe you need to validate the plug-in manually. 

Freezes: When does it freeze? Which drive are you streaming the sample content from?

Best,
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Tue, Aug 13 2019 15:24
by alexandr
Joined on Sat, Jun 22 2019, Posts 5

Hi!

I've checked logic's plugin manager. Plugin is absent at all.

I tried to restart, reboot, reinstall Pianos.

Audiounit is not visible in DAW.

 

Syncron piano VST freezes in Ableton if I turn on/off additional mics (not much, just up to 3) while it's playing a midi-stream from input midi-channel. After that I had to restart DAW, because it was not repsponding. It happened two times for the same reason. After that I stopped to switch mics when it's performing, haha.

Samples on SD card now. Displayed speed is 50Mb/s.

Posted on Wed, Aug 14 2019 09:33
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 11538

Hi, 

An SD card will not be useful, I'm afraid. 

Please UNINSTALL the current Synchron Pianos Software and reinstall, this should make the AU version appear in Logic. 

If not, please contact us with some screenshots via

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Wed, Aug 14 2019 11:25
by alexandr
Joined on Sat, Jun 22 2019, Posts 5

Hi, as I told you earlier, and I did that specially to avoid such advices, I've already tried to reinstall Pianos and reboot computer.

Yes I am going tobuy fast SSD. Any way this is not reason why component is not visible for DAW. Have no idea which screenshot I can provide in this case. I am familar with computers so I can run any tests if needed.

I'll try to ask support. Any way guys I assume your software is not optimized and eats too much CPU for sampler plugin.

Cheers!

Posted on Wed, Aug 14 2019 11:49
by alexandr
Joined on Sat, Jun 22 2019, Posts 5

Somewhere need to mention that for Mac users uninstaller is visible only if go directly to Application folder. It's not visible from apps icon space. I used uninstaller and than installed Pianos again.

But.... I thought it works, but it's only Vienna Ensemble in VSL folder in the menu.

GOOD NEWS. After rebooting computer it works.

So, steps to fix this were:

1. find and run uninstaller in Applications folder (not on icon space)

2. install Pianos again using package file

3. reboot computer

Now AU is visible in Logic and other DAW.

Cheers!

Posted on Wed, Aug 14 2019 12:02
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 11538

Hi Alexandr, 

Where would you place the included Uninstaller?

A picture of your Component folder would be helpful (this is where all AU components are installed on a Mac, see attached pic). 

Best, 
Paul

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Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Wed, Aug 14 2019 12:12
by alexandr
Joined on Sat, Jun 22 2019, Posts 5

Usually uninstaller should be in the folder with the current app on the Launchpad. If you don't want to put it there  need to distribute app via .dmg file so users at least can find there any README file with instructions how to install/uninstall.

For now after .pkg did the job user have no idea what is installed and where except things mentioned during installation process (standalone, vst, au, etc). That's definitely point of possible improvement.

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