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Vienna Synchron Player ERROR! HELP ME PLEASE
Last post Tue, Dec 03 2019 by Paul, 5 replies.
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Posted on Thu, Nov 07 2019 10:39
by carry
Joined on Thu, Nov 07 2019, Posts 1

When I installed and run the Big Bang Orchestra and Vienna Synchron Player,  I got this message

'Could not open a required component for this software: C:/ProgramData/VSL/Vienna Ensemble Pro/Plugins/Vienna Synchron Player.toolkit

please ensure that an eLicenser with a valid license is connected, else reinstall the software'

 

Help me please!!

(Windows 10)

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Posted on Thu, Nov 07 2019 13:40
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 11540

Hi carry, 

Which OS are you working on, and in which language?

Thanks, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Mon, Dec 02 2019 16:41
by Onngort
Joined on Mon, Nov 25 2019, Posts 1

Hi,
I just installed for the first time Synchron Player and the VSL instruments and Vienna Key I bought, and when I try to launch Synchron Player I have the same error message.

My OS is Windows 10, in french.

Furthermore, and I don't know if it's linked, but Synchron Player doesn't appear in my Ableton Live Lite.

Posted on Tue, Dec 03 2019 08:57
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 11540

Hi, 

We#re trying to find out what is causing this rare bug. 

Please post your used OS and system language, that will help a lot!

Thanks, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Tue, Dec 03 2019 10:39
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 11540

Hi, 

Another Update: Please contact me directly via with the system information, so we can get this bug fixed as quickly as possible!

Thanks, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
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