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[SOLVED] I can't enter my iLok ID in either Safari or Chrome
Last post Mon, Apr 04 2022 by Paul, 4 replies.
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Posted on Sat, Apr 02 2022 15:14
by Ashermusic
Joined on Fri, Jan 02 2009, Posts 558

I log-in and when I click on that box to type it in, nothing happens.

I really want to transition from the e-Liscenser already.

Composer, Logic Pro Certified Trainer, author of "Jumpstart Logic Pro 10.6 " & "Scoring WIth Logic Pro"
www.jayasher.com

3.2 6-Core i7 Mac mini, 64 GB RAM. macOS 12.1
Posted on Sat, Apr 02 2022 19:48
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 13360

Hi Jay, 

I checked your account and you should be good to go. 

If that's not the case, please contact us:

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Sat, Apr 02 2022 20:52
by Ashermusic
Joined on Fri, Jan 02 2009, Posts 558

All worked fine, but now I cannot seem to load my server projects.

I get an alert saying "The Project you are trying to load is invalid."

 And when I try to dig in an individual one, it won't let me, it says its invalid and I see an e-Licenser error message about Synopsis.

 

UPDATE:

I uninstalled the e-Licenser software and that fixed it.

Composer, Logic Pro Certified Trainer, author of "Jumpstart Logic Pro 10.6 " & "Scoring WIth Logic Pro"
www.jayasher.com

3.2 6-Core i7 Mac mini, 64 GB RAM. macOS 12.1
Posted on Mon, Apr 04 2022 07:28
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 13360

Hi,

If your music computer is offline, you need to have your eLicenser key connected to your computer to open any custom presets and projects (as they were saved with eLicenser copy protection). 

Once you saved your files with iLok protection, you do not need the eLicenser key/licenses anymore.
If your music computer is online, this is handled automatically. 

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
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