Welcome Guest! To enable all features please Login or Register.

Notification

Icon
Error

Forum Jump  
How to change my iLok ID
Last post Tue, Aug 16 2022 by Tracy, 3 replies.
Options
Go to last post
Posted on Mon, Aug 15 2022 22:47
by Tracy
Joined on Sat, Apr 16 2022, Portland, OR, Posts 3

I am just getting started with VSL but I've entered my iLok ID incorrectly and need to change it and I don't see a way to do that.

Thanks!

 

Tracy


Posted on Tue, Aug 16 2022 06:11
by cm
Joined on Fri, Dec 20 2002, vienna, Posts 9141

hello Tracy,
our records say the email address registered with VSL is the same than registered with iLok, actually the iLok UserId is the same, though the iLok account is flagged as "provisional" (means something with this account is incomplete).
however i can see you have another iLok account regiustered to the same email address and that might be the reason you mention the account registered at VSL as "incorrect.

we have now returned the iLok UserId connected to your VSL account, revoked the licenses and withdrawn the registrations of your Free Instruments so you can start from scratch again now.
someone willö also respond to Case 473161 you have opened with our support.

best, chris

and remember: a CRAY is the only computer that runs an endless loop in just four hours ...
Posted on Tue, Aug 16 2022 16:49
by Tracy
Joined on Sat, Apr 16 2022, Portland, OR, Posts 3

Thank you. Maybe it's just me, but this process of setting up VSL just to try out a few free instruments seems incredibly complicated compared to other sample players I've used.

 

Tracy


You cannot post new threads in this forum.
You cannot reply to threads in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.