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When can I download my free product?
Last post Thu, Mar 19 2009 by Stefan, 16 replies.
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Posted on Tue, Mar 17 2009 13:06
by stevefire
Joined on Thu, Dec 07 2006, Posts 60

Hi all,

I've just purchased three download products, when can I download my free product?

Best

Stefano

Posted on Tue, Mar 17 2009 20:27
by stevefire
Joined on Thu, Dec 07 2006, Posts 60

Anyone?

Vienna Team?

Posted on Wed, Mar 18 2009 02:34
by Stefan
Joined on Tue, Oct 10 2006, Posts 524

Hi Stevefire,

You'll receive (or already have received) a separate email with the activation code for the license of your free Single Instrument Download and the link to the downloadable sample content. This may take up to 24 hours as we have to process these requests manually - thanks for your understanding, and enjoy your free download!

Best regards,
Stefan

Stefan Steinbauer
Sales Manager - Vienna Symphonic Library
Posted on Wed, Mar 18 2009 13:04
by stevefire
Joined on Thu, Dec 07 2006, Posts 60

Hi,

I didn't received a separate mail with the activation code, but I've noticed that in the "Fanfare trumpets" page (my choice) appears this :"You have licensed the Standard Library of this collection already", but there insn't download.

What have I do?

Best

Stefano

Posted on Wed, Mar 18 2009 13:10
by stevefire
Joined on Thu, Dec 07 2006, Posts 60

Ok,

I founded it, I'm downloading now, but I've not the serial numberSad

Posted on Wed, Mar 18 2009 13:28
by Stefan
Joined on Tue, Oct 10 2006, Posts 524

Hi Steve,

You already received the serial number and the activation code via email - please make sure that you also look at your spam folder, maybe our automated email ended up there...

Best,

Stefan

Stefan Steinbauer
Sales Manager - Vienna Symphonic Library
Posted on Wed, Mar 18 2009 13:35
by stevefire
Joined on Thu, Dec 07 2006, Posts 60

I'm sorry,

but there is no email from you in the spam folder too....

I never had problems to receive emails from Vsl....

Please verify and send me again the code

best

Stefano

Posted on Wed, Mar 18 2009 13:59
by stevefire
Joined on Thu, Dec 07 2006, Posts 60

Can you solve my problem?

I'm waiting to work with Fanfare....

Thanks

Stefano

Posted on Wed, Mar 18 2009 14:23
by cm
Joined on Fri, Dec 20 2002, vienna, Posts 9139

 the email has been sent 17.03.2009 22:18:35 UTC and i have just forwarded you a copy from our archive

christian

and remember: a CRAY is the only computer that runs an endless loop in just four hours ...
Posted on Wed, Mar 18 2009 14:43
by stevefire
Joined on Thu, Dec 07 2006, Posts 60

Hi Christian,

Received it now,

thanks a lot

best

Stefano

Posted on Wed, Mar 18 2009 15:53
by Johannet
Joined on Tue, Oct 23 2007, Posts 53

I too haven't yet recieved the activation code, while i can download the files from the user area.

Both my Inbox and my Spam folder are empty though. Maybe there was some kind of problem with the mail delivery. If you just haven't gotten around to send me the email, that's fine. There is no rush.

Posted on Wed, Mar 18 2009 17:57
by cm
Joined on Fri, Dec 20 2002, vienna, Posts 9139

 forwarded too ... hmmm, strange ... we received the copies but no error reports about some non-delivery .... anyway ... not a big issue

christian

and remember: a CRAY is the only computer that runs an endless loop in just four hours ...
Posted on Wed, Mar 18 2009 18:01
by Johannet
Joined on Tue, Oct 23 2007, Posts 53

I got the resent email.

Thank you very much!

Posted on Thu, Mar 19 2009 00:18
by vh_dan
Joined on Thu, Jan 08 2009, Posts 18
Hello. I also have access (now) to the downloads, but have not received a registration code for the free instrument via e-mail. Please re-send it to me as well, as soon as possible (). Thanks so much.

~Re-sent e-mail received; thanks so much!~
Posted on Thu, Mar 19 2009 03:03
by mplaster
Joined on Fri, Jan 12 2007, phoenix | az | usa, Posts 217

Looks like im experiencing the same difficulty: .cab files, etc ARE in my user area, but never received the Activation Codes via email (and not in my spam/junk filter)

I was impatient and just email support directly, hopefully one of the VSL team will see that or this post and resend the activation codes for my Epic Horns soon!  :)

Thanks!

> michael

_______________________________
facebook.com/soulwhirlingsomewhere
Posted on Thu, Mar 19 2009 09:30
by Stefan
Joined on Tue, Oct 10 2006, Posts 524

I forwarded you your confirmation emails - please excuse the inconvenience!

Best,

Stefan

Stefan Steinbauer
Sales Manager - Vienna Symphonic Library
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