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Hey could someone send me my Order?
Last post Wed, Sep 30 2009 by Paul, 5 replies.
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Posted on Wed, Sep 30 2009 11:10
by stevenson_17312
Joined on Sun, Oct 30 2005, Posts 17

i only received the vienna key, but i ordered the VE pro and epic orchestra pack as well. i have written 2 emails, but have heard nothing back. it's one of those things that bug you....i would like to know what's going on. at least if they were always going to be coming separately ETAs would at least put my mind partially at rest.

i would be grateful if someone at vsl could sort this out.

Posted on Wed, Sep 30 2009 11:56
by mmueller
Joined on Mon, Sep 28 2009, Posts 121
It,s a download product. You should be able to download it in your user area.
Posted on Wed, Sep 30 2009 12:45
by Stefan
Joined on Tue, Oct 10 2006, Posts 524
Hi Stevenson,

I just sent you an email regarding this issue. We definititely sent you an email right after your purchase - if you didn't receive it, it most probably ended up in your spam folder.
Best,

Stefan
Stefan Steinbauer
Sales Manager - Vienna Symphonic Library
Posted on Wed, Sep 30 2009 13:00
by stevenson_17312
Joined on Sun, Oct 30 2005, Posts 17

hi - i haven't received your email - but i did get the email after purchase - i just didn't realize this product was downloadable.

actually there are quite a few things that aren't clear that could be made clearer for us:

- that the product is download only (there should a brief instructions on how and where to do that when we buy)

- the shipping address should come up when we purchase so that we can confirm that it will be sent to the right address.

- in the download area - some simple instructions to the effect that if we are not familiar with your procedures to read such and such, and that we should download items for a full install - or something. Epic orchestra demo to me made me think i was downloading the demo version of epic orchestra.

just think ahead to complete idiots such as myself so we don't flap about like a duck in a drained bath wondering where all the water went... :-)

Posted on Wed, Sep 30 2009 13:35
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 13478

Hi,

thanks for your input - some good ideas there! Let´s see how fast we can incorporate that!

Best,

Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
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