Vienna Symphonic Library Forum
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  3. Do I have a bad disk?

  • Do I have a bad disk?

    K
    K
    Hi, I have downloaded the license for Vienna Imperial onto the Vienna Key. When I begin the installation from the DVD in the Library installer, I get this message: This package.info file is incomplete. If this is a downloaded package, please ensure that the entire package is downloaded before starting the library installer. This is definitely DVD 1. What do I do?
  • K
    K
    Nevermind. I found my issue.
  • S
    S

    Hi KFP,

    And welcome to our forum!
    I'm glad to hear the the issue is already resolved - let us know if you've got any other questions!

    Best,

    Stefan
  • F
    F
    how do you solve this issue? have thge same problem witn that regards
  • S
    S
    last edited
    last edited

    Hi Felle,

    Please make sure to update your eLicenser Control Center and Vienna Imperial software, this should do the trick. If not, please contact us with as many details as possible at .

    Best,

    Stefan