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[SOLVED] Sibelius hangs when exporting to a WAV file
Last post Tue, May 15 2012 by TomTurbo, 6 replies.
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Posted on Sat, Apr 21 2012 03:29
by John In CC
Joined on Mon, Nov 23 2009, Cathedral City, CA, Posts 76

Has anyone had problems with Sibelius hanging when you attempt to export?  I started having problems a few months ago.  I think VSL issued an update to either Ensemble Pro or Instruments Pro around that time, but I'm not 100% sure.  The export process stops at random points; that is if I try to export the same file more than once the point at which it hangs is not consistent.  The only files I can export sucessfully are the most simple ones, such as a clarinet sonata.

My workaround has been to export in chunks, i.e., highlight the woodwinds and export them, etc., but this doesn't always work.

I'm using Sibelius 7.12, Ensemble Pro 5.10370, Instruments Pro 2.0.10214, running on a fully patched Windows 7 64-bit system.  Is there some sort of debug log I can turn on that might give you additional information?

Thanks very much,
John

Posted on Sat, Apr 21 2012 22:10
by John In CC
Joined on Mon, Nov 23 2009, Cathedral City, CA, Posts 76

Some additional information:  I created a playback configuration in Sibelius that used only Sibelius sounds and was able to export a very complex score.  So the finger points to one of the VSL products (or possibly eLicenser?).

Posted on Mon, Apr 23 2012 13:31
by andi
Joined on Wed, Feb 18 2004, Vienna, Posts 3150

Hello John!

I have sent you an e-mail.

Best regards,
Andi

Andreas Olszewski
Vienna Symphonic Library
Posted on Sun, May 13 2012 18:56
by TomTurbo
Joined on Sat, Aug 22 2009, Posts 21
I have the same problem since about the same time. It also occurs in SONAR when exporting audio.

Any solution?


Tom
Posted on Sun, May 13 2012 22:35
by John In CC
Joined on Mon, Nov 23 2009, Cathedral City, CA, Posts 76

Yes I have a solution, courtesy of VSL.  I'm assuming you use either VSL Ensemble or VSL Instruments:  download the current versions from their website and the problem will go away.  Here's the link:  http://www.vsl.co.at/en/68/428/1093.vsl.

Hope it works for you as well.

John

Posted on Tue, May 15 2012 17:25
by TomTurbo
Joined on Sat, Aug 22 2009, Posts 21
Thanks! It works!
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