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Installation problem Dimension Strings
Last post Thu, Oct 11 2012 by Paul, 6 replies.
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Posted on Thu, Oct 11 2012 15:12
by Thinwood
Joined on Thu, Sep 30 2010, Hamburg, Germany, Posts 40

I downloaded Dimension Violins to an external (portable) harddrive connected to my Notebook. When connecting the external harddrive to my DAW (which is not connected to the internet) and clicking on package.info I get the message "Mismatched format in the installer specification file".

Any suggestions?

Kind Regards

Windows 7 (64 bit), Cubase 6.5.3 (64 bit); DAW: 2 x 2,67GhZ Intel Xeon X 5650 (Hexacore), 72 GB RAM; Audio Card: RME AIO Hammerfall
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Posted on Thu, Oct 11 2012 16:02
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 13811

Hi Thinwood,

Did you update all VSL Software and the eLCC software?

Another reason could be that you are working with an older Download Manager... the latest version is available in your User Area! You can easily download and install this newer version (quit the old Download Manager first).

It will replace the old Download Manager and keep all files available.

Best,

Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
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Posted on Thu, Oct 11 2012 18:24
by Thinwood
Joined on Thu, Sep 30 2010, Hamburg, Germany, Posts 40

I updated all VSL-software and the eLCC before. I also used the latest Download Manager for the download. After all, the download to my portable harddrive went fine. However, when connecting the harddrive to the DAW and double-clicking on the package.info-folder I get the error message mentioned before.

Do I need the Download Manager to install the libraries or is it okay to directly double-click on the package.info-file?

Is it a problem not to download directly to the DAW and to try to install without using the Download Manager?

Kind Regards

Windows 7 (64 bit), Cubase 6.5.3 (64 bit); DAW: 2 x 2,67GhZ Intel Xeon X 5650 (Hexacore), 72 GB RAM; Audio Card: RME AIO Hammerfall
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Posted on Thu, Oct 11 2012 19:15
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 13811

Hi,

You always need to launch the LIBRARY INSTALLER to install a library (it will ask for the "package.info" file in the installation process).

The Library Installer is built in the Download Manager automatically, but of course you can also use the Library Installer that comes with the latest software.

Best, 

Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
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Posted on Thu, Oct 11 2012 19:20
by Thinwood
Joined on Thu, Sep 30 2010, Hamburg, Germany, Posts 40

Thank you, Paul. That was just what I was going to write, as I came across it a few minutes ago. So sorry for the confusion. However, one can get lost between all these Download Managers, Library Installers etc. from tome to time. Haven't added a library recently...

Have a nice weekend!

Windows 7 (64 bit), Cubase 6.5.3 (64 bit); DAW: 2 x 2,67GhZ Intel Xeon X 5650 (Hexacore), 72 GB RAM; Audio Card: RME AIO Hammerfall
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Posted on Thu, Oct 11 2012 19:35
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 13811

Hi,

No problem. I agree, it can be confusing - and we´re doing our best to make it easier Smile

Is it weekend already?

Best,

Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
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