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Posted on Mon, Jul 29 2013 14:30
by Stiltzkinz
Joined on Wed, Feb 13 2013, Posts 4

Heya.

I've started using VE Pro, and while it does all work correctly, I am unable to have VE Pro open PRIOR to opening cubase or any other program that uses my eLicenser.

When having VE Pro open (even without a metaframe loaded, just the VE Pro 64bit Server) I get the following error:



eLicenser Control - Error

Application 'Cubase / Cubase Artist' has caused the following error:

An important service has become unresponsive.

Please restart your computer to fix this problem.

Please visit to download and install the latest version of the Elicenser Control software in case the problem persists.



I've checked to make sure VE Pro, eLicenser and Cubase 7 are all up to date, along with all windows updates etc - I've also made sure that all the programs are being run with full admin settings - I'm unsure what else to try really.
It works fine when running cubase and then opening VE Pro though - but this sort of isn't ideal considering the workflow improvements is what I'm mainly using VE Pro for :P

Posted on Mon, Jul 29 2013 14:46
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 10180

Hello Stiltzkinz, 

Just checked with Cubase 7 on Win7 64 bit, no problems there.

Did you check with Steinberg that this actually doesn´t have anything to do with Cubase 7 Artist (as the "normal" Cubase 7 seems to work fine)?

Thanks, 

Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Mon, Jul 29 2013 14:56
by Stiltzkinz
Joined on Wed, Feb 13 2013, Posts 4
I can't open any other program that uses eLicenser - not even another instance of VE Pro.

Additionally, I'm using full cubase, the error just seems to encorporate cubase and cubase artist, as the error seems to come from elicenser :/
Posted on Mon, Jul 29 2013 15:10
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 10180

Hi Stiltzkinz, 

eLicenser is part of Steinberg - I believe the best way to get help fast is to contact Steinberg directly. 

Best, 

Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Mon, Jul 29 2013 18:58
by Stiltzkinz
Joined on Wed, Feb 13 2013, Posts 4
Just as an update incase it happens to anyone else; I managed to fix this specific problem in the end by removing an old deactivated soft-eLicenser file.

The instructions for which I found in another thread on this forum:

1) If there are still licenses on the soft eLicenser, transfer them to your USB eLicenser.

2) Then erase the file "SeLicenser.sel" manually. It can be found here: /Library/Application Support/Syncrosoft Soft-eLicenser/

This fixed the problem completely :)
Posted on Thu, Dec 04 2014 06:16
by chrishawk
Joined on Wed, Jul 24 2013, Posts 7

I've had this exact issue on two separate builds; using Win7 x64 and Win8.1 Pro x64. Only when I recently moved over from Ableton to Cubase and the latter did not start up (since it needs eLicenser) did I realize that VEP Pro is the culpit. In my previous build, Ableton would fail to open any plugins requiring eLicenser. In my current build with Cubase, Cubase simply won't load and shows the error message as reported in above posts.

All in all, over the last year, I have spent more time updating eLicenser, rebooting the computer (according to the error message), changing USB ports for the key, than what I have spent in VEP Pro and Vienna Instruments Pro!

Since VEP is the only program that seems to cause this issue, I would not be so quick to blame Steinberg, Paul.

Thanks a lot for the proposed fix, Stiltzkinz! Attempted this last night, but Win8 gave me some issues with "SeLicenser.sel" being object protected. Will try to find a way around that though. Maybe I will be able to finally use VEP Pro after a year and a half of crashes :)

Regards,

Christoffer

Posted on Fri, Jan 23 2015 14:26
by David Gosnell
Joined on Fri, Apr 17 2009, UK, Posts 37

Originally Posted by: chrishawk Go to Quoted Post

I've had this exact issue on two separate builds; using Win7 x64 and Win8.1 Pro x64. Only when I recently moved over from Ableton to Cubase and the latter did not start up (since it needs eLicenser) did I realize that VEP Pro is the culpit. In my previous build, Ableton would fail to open any plugins requiring eLicenser. In my current build with Cubase, Cubase simply won't load and shows the error message as reported in above posts.

All in all, over the last year, I have spent more time updating eLicenser, rebooting the computer (according to the error message), changing USB ports for the key, than what I have spent in VEP Pro and Vienna Instruments Pro!

Since VEP is the only program that seems to cause this issue, I would not be so quick to blame Steinberg, Paul.

Thanks a lot for the proposed fix, Stiltzkinz! Attempted this last night, but Win8 gave me some issues with "SeLicenser.sel" being object protected. Will try to find a way around that though. Maybe I will be able to finally use VEP Pro after a year and a half of crashes :)

Regards,

Christoffer

Did you arrive at a solution for this problem?

I have the reverse situation with Cubase 8. If I launch Cubase 8 then attempt to launch VEP I get the attached errors as described above. Replacing SeLicenser.sel, uninstalling and reinstalling all products has no effect. Any suggestions welcome.

David Gosnell attached the following image(s):
eLicenser Issue Messge 1.png (5kb) downloaded 0 time(s).
eLicenser Issue Messge 2.png (8kb) downloaded 0 time(s).

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http://www.hiddendepthsmusic.com
http://twitter.com/#!/GozHD

Windows 8.1 64 24GB Ram SSD, Cubase 8.05, VEP 5.3.13407 Kontakt 5.4.2
Posted on Sat, Jan 31 2015 05:32
by chrishawk
Joined on Wed, Jul 24 2013, Posts 7

Hi David,

Try this:
1. Don't start VEP server at boot
2. Start Cubase but do not load a project
3. Start VEP server
4. Load Cubase project

It seems that VEP locks the eLicenser at times, I've encountered this too many times with Arturia's plugins too. However, Cubase is probably only verified at the startup, so if you can prevent VEP from being active when starting your DAW, you should be fine.

Thankfully I have moved to a master-slave system myself now, which spares me this issue (VEP runs on separate machine from the DAW).

Let me know how it works!

Regards,
CH

Posted on Sat, Jan 31 2015 06:49
by David Gosnell
Joined on Fri, Apr 17 2009, UK, Posts 37

Hi Chris,

Sadly, already tried that. There is clearly some difference between Cubase 8 and 7.5, in that I only get this issue with Cubase 8. Even if your solution worked for me, it wouldn't solve my problem. Say I had reached the mixing stage and found there was an issue with a particular instrument and I wanted to just replace that instrument. Normally I would load the project in Cubase and then VEP, so that opening the project would not trigger opening all 20GB of instances when I only wanted to re-record just 1 350MB instrument. I use 2 slaves, but all my brass is still hosted on the DAW.

 

I have raised a ticket with Steinberg with disappointing results - it took 2 weeks for their first response which was effectively a 'turn if off, turn it on again we assume you're an idiot standard response' with an 'it's VEP causing the problem so it's not our fault anyway' footer. I replied immediately pointing out why it is an eLicenser issue as much as a VEP issue and that they should maybe be a little more helpful (but more polite than that!) 8 days ago and so far - tumbleweed.

 

I haven't raised a VSL ticket at this point because the problem only occurs with CB8 - but maybe it is worth a try. I guess I'm assuming that VSL don't necessarily understand the inner workings of the eLicenser (which is of course, as the error messages show, the bit that is falling over).

http://www.hiddendepthsmusic.com
http://twitter.com/#!/GozHD

Windows 8.1 64 24GB Ram SSD, Cubase 8.05, VEP 5.3.13407 Kontakt 5.4.2
Posted on Sun, May 10 2015 20:51
by Przemek K.
Joined on Wed, Jan 28 2004, Vienna, Posts 79

Hello,

since yesterday I've got the same problem. When I start VE Pro first and then Cubase 7.5 then I get the same error message and cubase won't start. When I open cubase first and then VE Pro I still get a error message but at least VE Pro starts.

Thing is, this didn't happen before, all was working just fine. The only things I changed recently was updating Kontakt to the latest version and update the graphics drivers because a 3rd party VST plugin needed it.

I tried everthing which came to mind and suggested here as well including updating VE Pro and the elicenser software to the latest version. But the problem still persists.

I can't investigate this problem further since I'm using a demo version of VE Pro and the licence time is running out on me.

I was wondering if there is a new solution.

My Setup: Win 7 64bit, Cubase 7.5.4

 

Best, Przemyslaw

best regards

Przemyslaw K.
Posted on Sun, May 10 2015 21:50
by David Gosnell
Joined on Fri, Apr 17 2009, UK, Posts 37
For me, the work around was to change my VEP setting from 'run as administrator' to normal ( I had pre set it in the compatibility settings for reasons I can no longer remember).
http://www.hiddendepthsmusic.com
http://twitter.com/#!/GozHD

Windows 8.1 64 24GB Ram SSD, Cubase 8.05, VEP 5.3.13407 Kontakt 5.4.2
Posted on Mon, May 11 2015 17:16
by Przemek K.
Joined on Wed, Jan 28 2004, Vienna, Posts 79

Originally Posted by: David Gosnell Go to Quoted Post
For me, the work around was to change my VEP setting from 'run as administrator' to normal ( I had pre set it in the compatibility settings for reasons I can no longer remember).

 

Hello David,

thanks for your response. THis gave me an idea to run VE Pro with " run as administrator" and now it works. Its strange, because I did work before without needing this setting. Anyway, I'm glad it works now.
Thank you.

best regards

Przemyslaw K.
Posted on Wed, Jul 18 2018 06:43
by Arbee
Joined on Sun, Sep 18 2011, Posts 76

I know this is an old thread but it just saved my sanity as I upgraded my Pro Tools rig from Win 7 to Win 10 today. Despite updating everyhing possible I had the same eLicenser error screen re service unreponsible appearing until I changed VE Pro to run as admin.

THANK YOU!

Posted on Wed, Jul 18 2018 07:19
by David Gosnell
Joined on Fri, Apr 17 2009, UK, Posts 37

You're welcome!

From recollection, I don't think it matters whether it is 'Run As Administrator' or not - what is key is that both Cubase and VEP had to have the same setting as each other to avoid the error.

Cheers,

David.

http://www.hiddendepthsmusic.com
http://twitter.com/#!/GozHD

Windows 8.1 64 24GB Ram SSD, Cubase 8.05, VEP 5.3.13407 Kontakt 5.4.2
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