@Kaspar Palm said:
I could not believe that developer of amazing libraries like VSL offers would have that kind of arrogant attitude towards their own paying customers and therefore I wrote email to support. To my disappointment they confirmed everything. I will not copy this email as all the stuff written there have been stated lately in different posts. In reality software licence should not be taken as something material as it is not. It is just a small piece of information that tells if key/person has paid for the product. And most important - this information costs absolutely nothing! If someone has an accident and his key gets lost/stolen/burnt/eaten by earth or whatever, there should be no problem to restore his licences. Of course small fee for work time is absolutely fine. But anything more is not. Making money from another persons misery is nothing more than pure greed and it is a big sin. I dont want to preach or anything but it just how it is. If whole city of Vienna would be destroyed in some sort of disaster and all citizenz would lose their homes with Vienna keys in them, VSL as company would be very pleased with it as they would get lot of revenue coming in? Imagine if You bought a house with a key to it and dealer would say: "Here is your new house and here is the Key. Be carefyul not to lose this key because if you do you'll lose your house too! We have spare keys, ok, but those cost half of a price of your house. Take it or leave it". Who would buy that house? Or if you had lost your Bank plastic card, went to band office and heard that they know that you have an account with them, they know that you have all this money on your account, but now it is all theirs... Why arent bank accounts set up this way? I never thought that any company with even little care for their customers would act this way. As far as I know all other major software and library developers treat licences correctly and have no problem restoring them when the owner has lost the key. In VSL-s case all the registered products are shown on users account. So there should be no problem to restore them to new key. If licencing system does not support closing licences on lost keys then it is probably time to change system. Saying that system just works that way - take it or leave it, is just arrogant and absolute opposite to caring for your paying customers. Sorry, but this attitude is very far from customer friendly. I have only 3 VSL licences but this information is a big fat red light for me. And it should absolutely be stated somewhere, at least in FAQ. I really love VSL products but never thought that producer of so amazing libraries could be so greedy and make money from their own customers misery.
Moral of the story is... Take care of your key[:|]
This has nothing to do with greed. It has everything to do with the fact that software pirates are scum but they are the most tech savvy scum out there. VSL, like others, have to protect their software against the scum. If it were about greed, why not make the license purchase for a "limited time only" say, three years. After that your license expires and you have to buy them all over again. If you travel frequently, you need to consider insurance options or handcuff the key to your wrist.
Mr. Palm, If I were to hack into your email account and/or your VSL user account, which isn't too hard to do, I could write VSL and say, "hey! I lost my key could you guys shoot me another one free of charge of course. Here's my new address."
VSL: "Oh! Sorry to hear about that. Will drop one in the mail for you tomorrow."
Now, I can use the Cube that I bought off of some pirate that you are licensed to use and I have your licenses. Do you see how this game is played?