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eLicenser Problem!
Last post Thu, Nov 07 2013 by Paul, 3 replies.
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Posted on Wed, Nov 06 2013 21:47
by Crescendo
Joined on Wed, Jul 16 2008, Posts 49

Suddenly, when I restarted my machine today, no information from the eLicenser key was possible to be read. There was a non-sensical error message "????". I have downloaded and installed the latest version of the software.

Conveniently, the eLicenser web site does not list options to contact support.

Can anyone please help?

Posted on Wed, Nov 06 2013 21:58
by Crescendo
Joined on Wed, Jul 16 2008, Posts 49

It seems to have rectified itself.

Still, I find it scary, and I would like to know what that error code "????" means and how to avoid such things in future...

Posted on Thu, Nov 07 2013 08:46
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 12758

Hello Crescendo, 

This error code "???" shows up very rarely and is mostly resolved with a restart. 

To be honest, I also have not managed to find out what it means, exactly, but to me it looks like the software itself is not sure what´s going on. 

If it happens again, please contact us directly at , with screenshots and the details of your computer, software versions and OS. 

Best,

Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
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