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Sibelius 7.5.1 crashes when closing a score
Last post Wed, Sep 03 2014 by skram, 9 replies.
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Posted on Fri, Aug 15 2014 11:22
by skram
Joined on Sat, Aug 04 2007, Oslo, Posts 50

Hi,

I´ve had this issue since v7.0 of Sibelius: 

I use VEPro 5 (latest), and when closing a score, either by keyboard shortcut or by clicking "Close window", Sibelius crashes with "Unexpectedly quits".

I´ve seen earlier posts about crashes occuring when in Full Screen mode, but I get crashes in normal window-mode. 

Is there some preferred sequence to execute when closing a score? Like, first save VE project-->save metaframe-->save playback devices etc...?

My Playback devices of VEPro and events are in VST. 

Thanks!

Henrik

Henrik Skram
filmcomposer - OSLO

OS 10.13.3 | Westmere 8-core 2,4GHz | 48Gb RAM
VEPro 7 (latest) | PT Ultimate | Sibelius Ultimate | Fireface UFX
Posted on Sat, Aug 16 2014 09:14
by andi
Joined on Wed, Feb 18 2004, Vienna, Posts 3176

Hello Henrik!

I don't see any indication that your Sibelius crashes have something to do with Vienna Ensemble. Is there something that makes you think Vienna Ensemble crashes or causes the crash? It's not necessary to save your VE project or close Vienna Ensemble before closing Sibelius. Maybe the Sibelius support team can help.

Best regards,
Andi

Andreas Olszewski
Vienna Symphonic Library
Posted on Sat, Aug 16 2014 16:05
by skram
Joined on Sat, Aug 04 2007, Oslo, Posts 50

Hi Andi!

well, it never happens when I'm not using VEPro+server. That's why I presumed there was a connection...

Henrik Skram
filmcomposer - OSLO

OS 10.13.3 | Westmere 8-core 2,4GHz | 48Gb RAM
VEPro 7 (latest) | PT Ultimate | Sibelius Ultimate | Fireface UFX
Posted on Sun, Aug 17 2014 12:08
by andi
Joined on Wed, Feb 18 2004, Vienna, Posts 3176

I see. Does Vienna Ensemble Pro also crash? If yes, you can send us a crash report to support [at] vsl [dot] co [dot] at ?

Does this problem always happen with VE Pro or only with a particular Playback Configuration?

Best,
Andi

Andreas Olszewski
Vienna Symphonic Library
Posted on Sun, Aug 17 2014 12:13
by skram
Joined on Sat, Aug 04 2007, Oslo, Posts 50

Hi,

No, Vienna doesn´t crash..  It usually happens when working on large orchestral scores with multiple Pro Events. 

Henrik Skram
filmcomposer - OSLO

OS 10.13.3 | Westmere 8-core 2,4GHz | 48Gb RAM
VEPro 7 (latest) | PT Ultimate | Sibelius Ultimate | Fireface UFX
Posted on Mon, Aug 18 2014 08:22
by andi
Joined on Wed, Feb 18 2004, Vienna, Posts 3176

If VE Pro doesn't crash, it seems to me that it isn't responsible for Sibelius crashing either. It's hard to say from here why these crashes occur. Did you contact Sibelius support?

Best,
Andi

Andreas Olszewski
Vienna Symphonic Library
Posted on Mon, Aug 18 2014 13:28
by skram
Joined on Sat, Aug 04 2007, Oslo, Posts 50

I know.. It´s probably a Sibelius issue. I´m trying to get a response from them, Avid hasn´t got the best Support Service in town.. But thanks, Andi, as always quick and good response from you!

Henrik Skram
filmcomposer - OSLO

OS 10.13.3 | Westmere 8-core 2,4GHz | 48Gb RAM
VEPro 7 (latest) | PT Ultimate | Sibelius Ultimate | Fireface UFX
Posted on Wed, Sep 03 2014 02:04
by Tralen
Joined on Sat, May 08 2010, Brasil, Posts 52

skram, did you get any reply from Avid? I'm getting the same issue, and I'm certain the culprit is not VE.

Posted on Wed, Sep 03 2014 06:55
by skram
Joined on Sat, Aug 04 2007, Oslo, Posts 50

Hi,

well, Avid´s support page chrashed several times while I tried to submit my question...

Although, the problem is gone now, at least has been for the past week or so. I´m always downsizing windows before closing a score. ( Have read somewhere that there is an issue with full screen mode).

H

Henrik Skram
filmcomposer - OSLO

OS 10.13.3 | Westmere 8-core 2,4GHz | 48Gb RAM
VEPro 7 (latest) | PT Ultimate | Sibelius Ultimate | Fireface UFX
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