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[SOLVED] VSL Presets Not Showing Up
Last post Fri, Jul 15 2016 by Borealis, 11 replies.
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Posted on Mon, Jul 11 2016 15:42
by Borealis
Joined on Fri, Jul 06 2012, Posts 4

Hi all,

I recently had to re-load my Libraries and have not been able to see any presets in the browser area. I am able to see matrixes and patches and am able to load a matrix but the presets do not appear. I have run the Directory Manager and removed all folders and then re-loading them but still no presets. Thank you for any help or suggestions.

Posted on Tue, Jul 12 2016 03:05
by jmatos
Joined on Fri, Mar 02 2012, Posts 19

Same thing is happening to me.  Been reloading everything to no success.  Have the latest versions installed.

Thanks!

Cubase 9.5
Windows 10
i7 5820K
64 GB Ram
Posted on Tue, Jul 12 2016 09:07
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 12791

Hi, 

This is the safety procedure: 

Open the Directory Manager (find it in "Applications" (OS X) or "All Programs" (Win) => then "Vienna Instruments").

Remove all folders - then add all sample content again by drag and drop from your Finder/Explorer. 

More information about how the Directory Manager works can be found in the video "How to use the Directory Manager"

If this doesn´t work, it could be

- that you are pointing to the INSTALLATION files (*.cab files)

- that your installed data (*.dat files) has been corrupted. 

- that your harddrive failed. 

 

Of course it´s always an option to re-download your sample content and install it once again. 

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Tue, Jul 12 2016 16:33
by Borealis
Joined on Fri, Jul 06 2012, Posts 4

Hi Paul and thank you for your response.

I am running OSX 10.9.5 on an iMac and have the most recent versions of Vienna Instruments, Directory Manager and my three libraries. I have removed all folders in the Directory Manager and then dragged the individual library folders containing their respective .dat files back to Directory Manager. In the browser area I can see matrixes and patches and also one preset in my bass clarinet library but absolutely no other presets show up. I recently downloaded the newest versions of the libraries so I would be surprised if they were corrupted and I have not experienced any other odd behavior in many other programs or VSTs to indicate a herd drive failure. So strange . . .

Posted on Wed, Jul 13 2016 15:58
by musos
Joined on Sun, Dec 08 2002, Johannesburg, South Africa, Posts 913

Hi Paul,

I just upgraded to El Capitan on Mac and I'm now having problems that weren't there before.

I find that all the VI PRO 2 presets for certain instruments won't load. 

I have removed all directories and re-added all drives and directories again (in Directory Manager).

I have run DiskWarrior and Disk Utility on my VSL drives and they are all fine. However, it seems that only the instruments from one of my 3 drives give me a problem.

The Level 1 and Level 2 presets for the problematic instruments do still work - it's only the VI PRO 2 sets that give me an "error loading xxx" message. 

 

Do I need to re-install?

 

Thanks in advance - Colin

Posted on Wed, Jul 13 2016 16:14
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 12791

Hello Borealis, 

Did you make sure that your sample content is actually installed (*.dat files)?

Your downloaded installation files (*.cab files, highly compressed) have to be installed (=extracted) to become the actual sample content.

In the installation process, the location of this sample content is added to your Directory Manager automatically. 

Installation should start automatically if you have not turned off the "Auto-Install" Option in the Download Manager ("on" by default).

If the sample content is not installed yet, simply click "INSTALL" in the Download Manager!

Best,
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Wed, Jul 13 2016 16:16
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 12791

Hi Colin, 

Wow, you´re high-jacking a thread from another user in the forum?

As always, please send screenshots and a description to , I´ll take a look. Or post those screenshots here, best in a separate thread. 

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Wed, Jul 13 2016 19:05
by musos
Joined on Sun, Dec 08 2002, Johannesburg, South Africa, Posts 913

Sorry about the thread heist!! 

I thought it was relevant to post in this thread about presets not showing up.

I'll email support as suggested.

Posted on Thu, Jul 14 2016 18:44
by Borealis
Joined on Fri, Jul 06 2012, Posts 4

Hello again Paul,

Yes, the sample content is actually installed. It occurs to me that perhaps there are no factory presets for my other two libraries: Prepared Piano and Exotic Percussion . . .

Thans for your help anyway.

Borealis

Posted on Fri, Jul 15 2016 10:55
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 12791

Hi Borealis, 

You are right, some smaller collections only have matrices and patches. 

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Fri, Jul 15 2016 12:28
by Borealis
Joined on Fri, Jul 06 2012, Posts 4

Mystery solved! Thank you Paul.

Kind regards,

Borealis

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