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  4. [SOLVED] VEPro 6 ELicenser won't update VEPro 5

  • [SOLVED] VEPro 6 ELicenser won't update VEPro 5

    R
    R

    Here is a link to a YouTube video that I made showing the problem:



    Thanks!

    Rik 
  • PaulP
    VSL Team
    PaulP

    Hello Rik, 

    Thanks for your mail!

    This has to do with the fact that you have multiple VE PRO licenses, which need different VE PRO 6 Upgrade licenses. 

    These are the existing licenses (before VE PRO 6): 

    1) VE PRO 4 (you have 3 of those, not upgraded)
    2) VE PRO 4 upgraded to VE PRO 5 (you have 3 of those)
    3) VE PRO 5 (you also have 3 of those)

    I have attached a screenshot that show what these 3 licenses look like. 

     

    And these are the possible upgrade licenses to VE PRO 6: 

    1) VE PRO 4 => VE PRO 6 (you have received 3 of those licenses with your 1 order of a VE PRO 6 Upgrade)
    2) VE PRO 4 upgraded to VE PRO 5 => VE PRO 6
    3) VE PRO 5 => VE PRO 6

     

    So thereĀ“s a logic behind all this, with multiple licenses registered on your account:

    FIRST we send upgrade licenses for the oldest licenses, then the others follow (depending on your registrations). 

    You have received 3 VE PRO 4 => VE PRO 6 licenses, so you will need to find those 3 VE PRO 4 licenses on your keys to upgrade. 

     

    Hope that helps! As this is more of a "personal matter", we can of course also discuss detailed questions via mail: support@vsl.co.at

    Best, 
    Paul

    Image

    Paul Kopf Product Manager VSL
  • R
    R

    Thanks for the quick response Paul and for your help! Went through all my licenses and got the upgrades to work!

    Thanks again!

    Rik