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VEP 6 crashing while adding instruments and Instrument switching
Last post Tue, Aug 30 2016 by esencia, 12 replies.
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Posted on Mon, Aug 08 2016 09:52
by ghuinink
Joined on Tue, Jan 16 2007, Posts 81

Hi,

I'm building a new tempate in VEP 6. Nothing exotic, just some orchestral libraries which everybody uses.

But it's really hard to make progress because VE crashes every time after adding 4 a 5 instruments (Kontakt5)

It crashes also when i'm using the template and VE has switched a few times (10?) between instruments. (i have the "switch faster" option enabled

When i restart it, all Kontakt instances are corrupt, no samples loaded.I need to close everythig (Nuendo and VE) and then it loads the Kontakts right again.

There is no crash dump or so, VE just suddenly disappears.

I can't work like this

My specs are Imac 27" 2013 version. 32GB, Nuendo 7.1, RME Fireface UC,

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Posted on Mon, Aug 08 2016 11:36
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 13900

Hello, 

Thanks for the report!

Which OS are you working on?
Do you get the same behaviour when you switch off the "switch faster" option in the VE PRO Preferences?

Which Kontakt 5 version, and which libraries are you using?

Do you see any crash logs in "Console", under "User Diagnostic Reports"? => Please send those. 

Thanks for the additional information,

Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
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Posted on Mon, Aug 08 2016 13:32
by ghuinink
Joined on Tue, Jan 16 2007, Posts 81

Hi Paul,

 

I'm using OSX 10.11.5

Kontakt 5.5.1.451

Metropolis Ark

Cinematic Strings 2.1

NI Brass Ensemble

Vienna Apas

Special Edition 1+2

File Attachment(s):
VEP6 crash reports.zip (112kb) downloaded 2 time(s).

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Posted on Fri, Aug 12 2016 13:34
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 13900

Hello Gerd, 

All these crashes will be fixed with the next update, except for the crahes that are triggered by the HOFA IQ-EQ VST plug-in, can you maybe tell me how to reproduce those? Trying hard, but I just can´t make this plug-in crash here. 

Thanks,
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
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Posted on Fri, Aug 12 2016 15:00
by MS
Joined on Wed, Feb 19 2003, Vienna, Austria, Posts 1762

The second crash report you sent is actually caused by EastWest Play. I suggest you contact Eastwest about this issue.

--
Martin Saleteg
Software Developer
Vienna Symphonic Library GmbH
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Posted on Fri, Aug 12 2016 18:52
by ghuinink
Joined on Tue, Jan 16 2007, Posts 81

Hi Paul,

Thanks for your update.

It's weird because both plugins i do not use in my Template.

The HOFA i don't use at all.... i think i downloaded a demo version once but forgot all about it. So it is probably an old vesion as well. I'll delete it.

'Play' i do use but only in Nuendo. Can i make VE6 exclude this plugin?

I heard play v5 is coming this week, see if that works better then.

Cheers,

Geert.
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Posted on Sat, Aug 13 2016 05:57
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 13900

Hello Geert, 

Interesting. Yes, then I´d delete the HOFA EQ for now. 

Plug-in options will come with one of the next updates. 

And yes, we also have high hopes for the PLAY Update  

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
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Posted on Mon, Aug 15 2016 11:56
by ghuinink
Joined on Tue, Jan 16 2007, Posts 81

Hi Paul,

Here are logs of more crashes....

It crashes now every 5 minutes.

Adding a folder,

rearranging some instruments order....

changing MIDI channels or Audio outputs.

File Attachment(s):
VEP6U0020crashes.zip (103kb) downloaded 2 time(s).

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Posted on Mon, Aug 15 2016 13:02
by MS
Joined on Wed, Feb 19 2003, Vienna, Austria, Posts 1762

These crashes have already been fixed, just give us a day or two for us to release the update.

--
Martin Saleteg
Software Developer
Vienna Symphonic Library GmbH
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Posted on Tue, Aug 30 2016 15:17
by esencia
Joined on Wed, Jan 18 2006, Posts 8

I've just updated to latest version of VEP 6 today, but I'm having a lot of crashes with it...

Just one or two instances, playing with VIpro , kontakt (latest version), MIR24.. 

Most of the time is when I'm adjusting something in the GUI of MIR... 

My DAW is logic 10.2.4, osx 10.11.6

is there any file that records the crash problem to be able to send it to you in case it helps?
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Posted on Tue, Aug 30 2016 15:23
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 13900

Hi esencia, 

After a crash, click "Send to Apple", copy the crash report text, paste it into a text file and send this file to . 

Ideally, include the project you are working on and detailed steps on how to reproduce the crash. 

Thanks, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
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Posted on Tue, Aug 30 2016 15:27
by esencia
Joined on Wed, Jan 18 2006, Posts 8

I'll try to gather all the information I can.. 

thanks
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