There is no license available which can be upgraded by your upgrade license

[spc3411]

We recently purchased a Vienna Ensemble Pro 6 upgrade license.  We are running VEP 5 on three computers.

 

 

I attempted to add the license to our USB E-licensers and received the error message 

"Currently, there is no license available which can be upgraded by your upgrade license.  Please connect an USB e-License, which holds an appropriate upgradeable license, to your computer."  (See attached screenshot)

 

 

This despite the fact that all three dongles clearly hold valid VEP 5 licenses.  I wonder if it's because the VEP is contained within a "collection license" with Vienna Instrument?  But I don't understand how that works.

Anyone got any ideas on why I can't authorize VEP 6?

[michi]

Hello Sean,

I'll answer your request per email in detail, here in short: The logic behind the upgrade licenses works this way: FIRST we send upgrade licenses for the oldest licenses, then the others follow (depending on your registrations). 

You have received 3x VE PRO 4 +5 ==> VE PRO 6 licenses, so you will need to use the VE Pro 4/5 upgrades first, which you've not used up to now.

 

All the best,

 

Michael, Sales Support

[rinky]

Can you email me details as well? Having the same issue.

Thanks!!

[Paul]

Hi rinky, 

I have checked your account, and you have registered 3 x VE PRO 4, then added 3x VE PRO 4=>5 Upgrade licenses and then finally upgrade licenses from VE PRO 4+5 => 6. 

Should be pretty straight forward, you simply need to apply those upgrade licenses in the right order. 

If that doesn't help: The best idea to solve specific problems is always to contact us directly at support@vsl.co.at!

Best, 
Paul