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Lost eLicenser issues keeping me from purchasing VSL
Last post Sun, May 27 2018 by Paul, 7 replies.
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Posted on Sat, May 12 2018 17:58
by Jonathan Klizas
Joined on Fri, Mar 23 2018, Posts 7

I am looking forward to purchasing VSL in the near future but the many threads I have read regarding the current policy with eLicensers scares me to death. So, if a dongle is lost, the user has to pay a 50% license restoration fee on all of the libraries bought? If a user buys $2,000 worth of libraries, that user will have to pay $1,000 just to use them again? That is a HUGE impediment to buying the software. This is 2018, after all. There has to be a better way to ensure security.

I appreciate VSL wanting to protect their product but isn't that quite a harsh policy? Am I misunderstanding the lost dongle policy? I already own a Steinberg eLicenser that I bought for Dorico but have not used it since I run Dorico on one machine only. If I use this dongle and purchase a Viena Key as a safety net, is that enough protection in case of a lost or broken dongle? This whole procedure seems like a time warp into the 1990s.

Any enlightenment will be appreciated as I do want to get involved with VSL.

Thanks.

Jonathan

Posted on Mon, May 14 2018 13:47
by Stefan
Joined on Tue, Oct 10 2006, Posts 515

Hi Jonathan,

Thanks for your post, and for taking the time to address your concerns here.
We do understand your situation, and we are working on a better solution.
As soon as such a solution is available, we will inform you.

By the way, there's an important difference between a lost key and a broken key. If you key is broken, it's still physically available. In this case you can send the broken key to us for verification, and if the 2-year warranty of the ViennaKey applies and the key hasn't been physically damaged, you get replacement licenses free of charge, along with a free ViennaKey replacement.

Best,
Stefan

Stefan Steinbauer
Sales Manager - Vienna Symphonic Library
Posted on Sat, May 26 2018 23:39
by Jonathan Klizas
Joined on Fri, Mar 23 2018, Posts 7

Thank you for the reply, Stefan.

I already own a Steinberg eLicenser that I bought for use with multiple instances of Dorico. As it turns out, I have never used the dongle because I only run Dorico on one machine and the software eLicenser works with that. 

Can I use the eLicenser I already have? Or do I need to wait for the VSL eLicenser to enable the 2-year key warranty period?

Jonathan

Posted on Sun, May 27 2018 07:22
by bbelius
Joined on Sat, Mar 14 2015, Posts 626

Hi Jonathan,

you can use the eLicenser from Dorico; it is the same eLicenser (the same for Cubase etc; eLicenser belongs to Steinberg).
The warrenty of the Key is 2 years from the day you bought it (in your case the day you purchased Dorico).

Best, Ben

Ben
Technical Support - Vienna Symphonic Library
Posted on Sun, May 27 2018 13:02
by Jonathan Klizas
Joined on Fri, Mar 23 2018, Posts 7

Thanks, Ben (and everyone else).

I will be purchasing VSL Special Edition 1 shortly.

 

--Jonathan

Posted on Sun, May 27 2018 13:30
by strytten
Joined on Sat, Jan 06 2007, Posts 65

... and if I have a broken key that is out of warranty, I send it in and what do i pay? Just the cost of a replacement key? Or more?

Thanks,

Steve

Steve Trytten
All VSL strings, winds, and most others, Vienna Imperial, VE Pro, MIR, Protools 10.3.5, Mac Mntn Lion 12 core, LASS, Ivory, Kontakt 5, Spitfire Sable Strings
Posted on Sun, May 27 2018 14:00
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 11762

Hi Steve,

Here is another, more detailed discussion. 

To answer your question: If you send in a broken key, we can verify the damage and provide you with replacement licenses at EUR 20 per contained license (minimum fee EUR 30). 

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
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